“Excellent quality fabric and home furnishing items at very affordable prices. Their level of customer service is outstanding if you ever need to contact them.”
“Very poor first experience. We have bought a chair and received it damaged, also found the pictures on the website very misleading (when it comes to colours). The delivery team are abs terrible but the voyage outlet cust service is second to none and so helpful.”
Dear Customer,
Please accept my apologies for the experience you had in the delivery of your chair.
Unfortunately, in the run up to Christmas, carriers are running to very strict delivery times which means that deliveries can be delivered out with normal business hours. However, this should be made clear to you at point of booking delivery with the carrier. We have taken all your comments on board via correspondence with yourself previously and passed all of this on to our carrier in the hope that levels of communication can improve going forward.
I can see that you have mentioned the colour of the chair being different from what is pictured online. If you would like to discuss this further, please send us an image into voyageoutlet@voyfab.co.uk and we can look into this for you.
Kind Regards,
Lauren
Voyage Customer Service Team
Dear Sandra,
Thank you for taking the time to leave the above feedback. I can see that we have been in discussion with you regarding your order which was lost in transit by our carrier. We have issued you with a full refund as you requested.
Please accept our apologies for any inconvenience caused.
Kind Regards,
Lauren
Voyage Customer Service Team
“Bought four lampshades. They are all well made and very good price. Deliveries were prompt and extremely well packaged. Our large Maine coon cat loves the boxes!”
“The amount of time it took to deliver this item was unacceptable. It came by courier. It was too large to be involved in the postal strikes - so no real excuses.”
“I ordered and paid for a footstool as a Christmas present in early November. It was an expensive purchase but what my son and his girlfriend wanted so I had their gift sorted. One week before Christmas I had an email saying I could no longer have my order. I was unable to replace this in the time left so no Christmas present for them. I am a very unhappy customer.”
Dear Fiona,
I apologize that we were unable to fulfill your order. Alternatives were offered but I understand that these were not suitable for you as this was purchased specifically for someone in mind. From time to time, we do have to cancel orders with our customers due to various issues, but will always try and do this as quickly as possible so as not to inconvenience our customers any further.
Kind Regards,
Lauren
Voyage Customer Service Team
“Love your products. My daughter also buys from your website. She is having difficulty with her order for wallpaper at the moment as it is always out of stock.”
“This item was delivered two days after ordering just before Christmas .amazing! Item was extremely well packed excellent quality. Quit heavy! Needs Two people to hang it.”
