Dear Customer,
Thank you for leaving the above review. I have looked into your order and can see that the sample was dispatched to you on the 21st of December so should have been delivered by now so think that this must have lost in transit. I have ordered you a replacement sample today and have also issued you with a refund for the value of your order and hope that this goes someway to apologise for the delay in receiving your order.
Kind Regards,
Lauren
Voyage Customer Service Team
“When nothing arrived on time my purchases from you did and were beautifully boxed. The items were gorgeous - 2 Christmas lampshades. Very well done and thank you.”
“Although I think your products are beautiful and really good quality, I think it’s appalling that you charge £34.95 for delivery to the Isle of Wight and only £6.95 to the mainland. There are no price differences to post things to the island !!”
“I purchased a lamp which arrived quickly & well packed. As with all the other items, ie cushions, oilcloth, upholstery fabric, it is beautiful and a pleasure to have in the home.”
Dear Customer,
Thank you for your feedback.
I have had a look in to your order for the table and unfortunately you did not advise us that there were any quality issues. Had you advised us of this, we would have asked for some images and then arranged for the collection of the table at our cost.
With our furniture collections, we do need to use a specialized carrier. This needs to be booked in advance with the carrier so cannot be done as a next day booking. We do try to keep you informed at every step of the process and the carrier does contact you directly to make sure the collection date is suitable.
We do however, take all your comments on board regarding returns and will endeavor to make this process as efficient as possible.
Kind Regards,
Lauren
Voyage Customer Service
