Dear Fidelma,
Thank you for taking the time to leave some feedback.
I have had a look at the time taken to deliver your order and can see that the order was delivered to you within 14 days. Delivery to Republic of Ireland currently takes up to 3 weeks as outlined in our Terms & conditions, I have included the link below for your reference. We have actually delivered your order well within our advertised lead time.
(https://www.voyageoutlet.com/pages/ireland-shipping-return-terms-policy)
You have also mentioned not being happy with the product you have received. Unfortunately, I cannot see any correspondence from you regarding this so can you please make contact with us on voyageoutlet@voyfab.co.uk and send us an image of what you have received? if we have sent the wrong item to you then we will resolve this for you straight away. If you simply do not like the product then please send the cushion back to us and we will refund you within 14 days of receiving the goods.
Kind Regards,
Lauren
Voyage Customer Service Team
“Wonderful prints and quality materials, the textiles are actually a little darker than in the pictures and it wouldn't hurt to have better resolution pictures.
I would be very happy if there was also international delivery in Europe!”
“Purchased two table lamps and a cushion, very happy with my purchases. Items took. Week to arrive on the lead up to Christmas, very well boxed and arrived safely. Would recommend.”
“I ordered 2 lampshades from Voyage and was so pleased with them I ordered another one, the Caledonian Forest shade. I love the shades, they are very attractive and unusual in design. The delivery was quick and they were well packaged. I would be happy to purchase more if I need any shades.”
“Have ordered several items over the years and always been impressed by the quality and service and the speedy delivery and during the current times makes it a great place to shop”
“Purchased a wooden highland cow sculpture and we are very pleased with it , good delivery time and a very good price compared to elsewhere , would definitely purchase from here again .”
Dear Jayne,
Thank you for your leaving us feedback on your most recent order. I can see that you have been corresponding with one of our customer service team regarding your sculpture that was damaged in transit.
My colleague has advised you to dispose of the sculpture and that a refund would be issued. I can see that the refund was issued to you yesterday and should now show on your original method of payment.
If you would like to discuss this further, please let me know.
Kind Regards,
Lauren
Voyage Customer Service Team
“Really enjoy this site love to look at the most unusual watercolour furniture and furnishings. Thank you for such unusual options for exquisite home wear.”
“Very prompt delivery and a lovely wee surprise when floor cushion expanded before our very eyes.
Floor Cushion is lovely in Enchanted Forest cannot recommend enough.”
