“I bought 4 pieces during the sale period. I understood that it would take time because it was shipped overseas, but the contents of the package I received were only three.
When I emailed that one of the items I received was missing, I immediately received a reply asking me to send a picture of the item and bag I received from Charlotte.
As soon as I emailed the photo of the missing one and the bag, she prepared for additional shipping. Charlotte is grateful for the kind response to my poor English email.”
“Wrong item delivered. Despite stating a 24/48hr response to emails, got a response a week later (after second email). However, Chris dealt with this error swiftly and has corrected the order. He also offered a good will gesture. Good service overall”
“Placed an order for three items and was later that day Informed one of the items was out of stock but was quickly resolved and dispatched a couple days later and had the delivery costs wiped as a token of their apology in the delay. Friendly reliable customer service.”
“Good customer service. For anyone outside the UK a return is quite expensive and will not be refunded by the company. Therefore I would think twice about ordering items which I am not exactly sure about the fitting and sizing...”
“I received a pair of leggings which ended up being faulty and ripping when wearing them. I contacted the customer service team and Charlotte helped me by offering me a gift card of the price of the leggings I had received or to be sent another pair of the leggings which I felt was sufficient for dealing with the problem. The response from customer service was very quick and efficient and dealt with my issue accordingly. I love this companies products anyway as I have bought goods from them before and didn't want this one thing to tarnish my idea of them. Thankfully, with the quick response and resolution, this has meant my trust has been restored in the company.”
“Their customer service was great. I received a wrong item compared to the item I ordered. So, I contacted the customer service team for help. Eventually, I couldn’t receive the original item since it was out of stock. However, Charlotte from the customer service team responded very kindly providing several options to solve the problem which was great.”
“Customer service advisor Charlotte was very helpful and solved my problem within minutes. This, after I mailed them that I had not received any amount from the return. The problem is solved. Charlotte helped me the best!!”
“The delivery was fine, but a wrong item was shipped.
So I asked the customer support what to do and they promptly answered and helped me out.
Jordan helped me out and I was really happy how easy it all went.”
“Although my tracking number was delayed in getting to me, once I contacted customer service they really quickly resolved this and were so lovely and professional.”
“I had a shipping error to my order and paid for express delivery and didn’t receive. I emailed a member of Vanquish called Jordan and he quickly responded with a refund to my shipping costs and has resent my order. It’s refreshing to have such prompt help from a big company. Thanks again Jordan 👍🏻”
