“Return was a simple process, although pricey if returning items from the United States. Cost was about $80. VQ doesn’t yet have return postage assistance for exchanges or returns.”
“Forgot to ship my order for a couple weeks, however as soon as I contacted them they fixed the issue and expedited right away.
Good customer service!”
“It was truly disappointing that the initial staff Chelsea, took 5 months for the trouble to be solved whereas Charlotte, only took a day to solve the problem with satisfying recommendations. If you have any troubles with the item, I highly suggest Charlotte.”
“Great service, although 1 product wasn't available Charlotte helped source another item I liked.
She dealt with me professionally and I felt valued as a customer.”
“At first I had an issue with the delivering of my order. I reached out to Vanquish and I get a reply very soon from Charlotte. She was very helpfull to solve the problem that I didn't received my order. She resend my order. The communication was very good en quick.”
“Started with bad experience but ended with good service. I like the brand, and hope that they will keep their work and service up to keep their customers happy. Will get a gift card for the bad product I received”
