“Vanquish has a fantastic range of gym / fitness clothing!
I had to exchange some items and Chelsea helped me out with the whole process. New items on their way to me now, thank you!”
“Recently had to return some items so have detailed some observation of my personal experience with Vanquish.
- Firstly the extended returns window for Black Friday and Christmas items was a godsend!!
- The form was quick and easy to complete.
- My refund was processed very efficiently by Jordan who kept me well informed of the next stage.
Cannot fault Vanquish and their returns process at all.”
“Ordered Allure and Bright sets.
First of all: the fabric is absolutely amazing. And the color, wow.
Shipping took four days, including the weekend!
I had some challenges with one of the tights and complained about this. It took approx. 45 minutes from the time I sent the complaint until I ended a conversation with CHARLOTTE at customer service who helped me get sent a new free product with free shipping.
Super fast and efficient customer service, wonderful clothes at a low price. What more could you ask for?”
“Very good customer service! In case of problems, you will be helped immediately and solutions will be found. I was very satisfied with my account manager Charlotte.”
“Customer service is excellent! They really care about their brand and consumer satisfaction. I've been ordering for a couple of years, and I've been fortunate to always get the right size, mostly because they give advice on the website and list the model's size. Recently, I ordered something that was too small, and VQ had no problem accepting the return while making the process super simple. Paying for return shipping was a bummer, but I get it. I remain a loyal customer!”
“Charlotte helped me with my order today via email and the customer service was outstanding, went above and beyond to make my order special for a gift. Thank you again.”
“Great Customer Service! I had a problem with an order and Chelsea went above and beyond to fix it and make sure I was satisfied. I have 3 teenage sons and they love the clothes!”
“Ordered 4 items, only received 3 and was missing a $65 pair of shorts that I have contacted someone at Vanquish 3 different times just to tell them hats going on and they tell me they are so sorry to hear I didn’t receive my order correctly. I sent them pictures of the package and contents of the package just to be ignored 3 times like they aren’t worried about fixing this issue. It’s been one problem after another with these people. Sub par clothing that is extremely over priced, with poor customer service. I guess I’m just going to take a loss on these shorts and go back to gymshark.”
“Yet again first rate service from these guys..Chris processed my exchange swiftly and professionally as in my previous experience with Vanquish. Will always be ordering from this company for all my gym gear..no need to look elsewhere”
“Ordered some items but size was wrong. Easy return and purchased some additional items which are great! Perfect fit, highly comfortable, great quality and reasonably priced. Really efficient customer service so all round a very good experience thank you!”
“Exchange item was lost.
My support, Chris, managed to contact the post and finally received my item.
Chris was able to fulfill my exchange request by himself
Thanks for that!”
“noticed a small hole in a pair of joggers i had purchased (they can’t all be perfect, these things happen!) so i email them with a picture and they replied straight away, apologised and offered me a replacement, great product and great customer service!
I dealt with Chelsea, very helpful and very friendly!”
“The customer service is exceptional. Charlotte helped me out with my order an I am very happy I chose to shop here. I will be returning to buy more of their high quality merchandise”
