“Thank you for outstanding customer service. My parcel went missing. & within less than 24 hours I had my goods reissued.
My emails were answered very quickly and the issue swiftly rectified.
Many thanks”
“I’ve shopped a lot at vq for as I love the style, quality and comfort of the clothes they make.
I recently made an order for Xmas presents for friends. After some confusion some of my order was refunded then it went missing. I got in contact with a lady named Charlotte at vq fit who was fantastic. I couldn’t ask for better customer service. She not only sorted out my order but managed to source the missing item from my initial order.
My order now arrives tomorrow in time for Xmas so I’m very happy.”
“Amazing customer service. After the courier lost my items by delivering them to what I suspect was a different address and marked them as lost. Charlotte arranged for my items to be reshipped with express delivery to make sure they arrived in time for Christmas. Charlotte always provides the best customer service, couldn't recommend her more.”
“amazing service from the company. answer and react to the problem was immediate. I live abroad and I did not expect that they would be treated so professionally. Thank you for your great help and commitment to Charlotte.”
“amazing service from the company. answer and react to the problem was immediate. I live abroad and I did not expect that they would be treated so professionally. Thank you for your great help and commitment to Charlotte.”
“Great quality products, and staff really helpful. Special thanks to Charlotte for her help with one of my returns as well! Only returned as colour didn’t suit!”
“Excellent customer service provided when I exchanged a gym set without fuss and speedy delivery! Love the quality of the products and will definitely be shopping again!”
“Always had excellent customer service. Fast deliveries & prompt action on exchanges if required.
Thanks Rachael for the last prompt response & action”
