“I had a small tear in one of my garments, unfortunately, through no fault of my own. I reached out to VQ and within a couple days, with ease, I recieved a gift voucher for £40, which was more than I paid for the garment in the first place.
Very happy with the Service, Chris & Chelsea were very helpful, informative, apologetic, professional and I as a big fan of VQ I feel very valued as a customer.
Thanks VQ , HIGHLY RECOMMEND !”
“Products are top quality, look good and wash well. Delivery was efficient. Customer service has been amazing. Charlotte was friendly, responsive and very quickly resolved a problem over the festive season.”
“O had an issue with a wrong garment and they solved very quickly, thank you very much for your kindness and congratulations for your excellent customer service 😃”
“Some of the best quality tops and t-shirts I have purchased! I ordered a jumper and trousers and when delivered noticed that they were too big so returned them. Chris from Vanquish got back to me an processed the refund with no issues. I’ll be a returning customer”
“I won't even give a star but it doesn't allow me to give a response without a star.
I ordered 18 Nov and my order still hasn't arrived. My order is lost and I was promised that the order would be shipped. When I queried again, they informed me that there were items missing from the order hence the delay. No one informed me
I followed up again for an expected ETA for dispatch and again I was told that it would be dispatched but no shipping details sent
I have sent over 20 emails to try and resolve my order and now after my last 3 emails, no one is responding. I spent alot of money on the Black Friday Sale for terrible service.
I hate leaving bad reviews but with no response what recourse do I have? There is no contact numbers and what seems like automated responses”
“Seriously Recommend Not Purchasing. Here's Why.
Seriously recommend not purchasing, I'll tell you why. I'll add a star for Chelsea.
So many errors from Vanquish. I've ordered lots of VQ clothing over the years but this experience was by far the biggest retail nightmare I've had.
1: Nov 24 Ordered. Automatic address finder produced wrong post code. Typing manual address seems to be overridden by the automatic address finder.
2: Chelsea from customer services seems lovely BUT the responses to emails are semi-automated. Appears that they see keywords in emails instead of reading the problem in full and replying with correct resolutions.
3: I gave the correct address, VQ Customer services confirmed re-delivery. Sound?
4: Day before delivery, I get refund issued and delivery is cancelled. Checked the FedEx tracker and the correct address was not even in the order.
5: Contacted VQ "Sorry here's 10% off next order".”
“Worst online shopping experience
EVER
Placed an order 25 days ago
Still waiting
The customer service doesn’t even know where my order is
Their responses are as if Im talking with a robot
Nothing to do with the actual problem”
“Customer service was awesome and Chelsea was quick to respond and resolve my issue. Never had an issue with there clothing before but glad to see they made it right when I did.”
“I was wrong text my address at Japan then I bought some items.
I didn’t know to near receive day.
So I was knowing then that back on way for UK.
So I sent a mail for vq customer center. They quickly reply to me and It was resolved quickly.
Thank you I appreciate it.
VQ is Good team.”
“Very prompt and fast with the reply regarding the wrong size order sent to me. Charlotte took care of everything right away and for a customer since 2018 I will be buying more!”
