VTNZ Reviews

Name: VTNZ
Rating: 2.22

2.2 Rating 130 Reviews

31 %

of reviewers recommend VTNZ

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2.2

Based on 130 reviews

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm waiting in the queue for 1 hour, so far, for a re check. Had to go into to queue because not enough staff apparently. Get more staff! We're paying for your service. The two men who were working were very relaxed, slow in my observation. I was told the others on a lunch break. Really. Short staffed and you send people off at busiest time! If this is how you operate I won't be back. Used this place for 15 years. Absolutely disgusted.”

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Posted 7 months ago

“Went to vtnz , as need to car to pass for an important meeting I will need to travel to, last time I'd been to this outfit that's failed my high beam pattern , which another recheck outfit passed, I paid my fee, then this boomer, with overalls and immaculate heavy duty gloves came out, and said he wouldn't check the car , because it wasn't presentable enough for him ...telling me they can refuse service .. I then needed to drive 40 mins back home and then back again in the morning , they then took an astronomical enough of time , and I saw them with a high beam torch looking at my boot, and it seemed to me they were going out of their way to search for anything they could fault the car for(which other outfits wouldn't even notice ) ... from a tiny bit of rust on the boot, to the car bumper, and this took 40 mins or so ... and as they didn't have enough to do, it seems these old baby boomer men, go to extreme lengths to make life difficult for men who still have their hair, and stuff them around for 2 days”

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Posted 7 months ago

“Takanini vtnz always short staff . Even you go for recheck still have to wait in the queue. Which is waste of your time.they should have quick recheck .you already waste time waited in the queue. Then again again . Really need to concern.”

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Posted 7 months ago

“I brought my daughter into VTNZ silverdale for her restricted driving lesson. Lisa was the tester and found our back left light wasn't working. She said to drive down the road to a garage that wasn't even open, wasting our time. We quickly got back with time to spare and I asked her for a screw driver and checked the light, getting it to work. She then told me after saying I had second to spare that I had gone over the time by a minute and my daughter had failed. I pleaded with her to just take her as it was only a minute, but she wouldn't listen. As I walked to the drivers seat where my daughter was crying, another mother ran up to me and said Lisa has failed her daughter 7 times and that we need to go to Warkworth. This was terrible news to hear and so we decided to book the next driving test up in Warkworth, but changed our minds and the appointment back to Silverdale and thankfully did not get Lisa this time. I think Lisa did not handle the situation well, was uncaring for my daughters already stressful test and having another random mum come up to me and say this was very concerning. My daughter easily passed the follow up test.”

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Posted 7 months ago

“Cof cost $357 then recheck charge of $69 this is a rip off. Don’t use them! No information displayed in Hastings regarding costs . Will not go back!”

Helpful Report

Posted 8 months ago

“2 people serving, 1 on phone sitting on hold doing nothing else for 30 mins, mine 6 people deep. Only went down because I tried calling for 2 days and no answer or call back when I left voicemail.”

Helpful Report

Posted 8 months ago

“My car was at vtnz Dunedin for 5 hours to get a cof inspection from 8.45 am..i called from 11.30 on to see if it had been done but the phone wasn't answered, one call I stayed on the line for 2 minutes it was not engaged,it rang.so I tried another phone and it was answered, so they weren't answering My phone.Turns out that my car had been checked and was ready for pick up..but " they must have forgotten to call you'.It was deliberate.Im pleased I don't get breakdown insurance because I was going to today.will be going elsewhere next cof.”

Helpful Report

Posted 8 months ago

“Wife went for a wof. Told she had to book now. That's fine. Go on website, have to make an account. That's fine. Website not allowing her to do so. Has a phone number to make booking. Rings the number, then gets yelled at for not using the website. Explains the website îsnt working and that it says to ring the number to make a booking. Gets yelled at again for not using the website. Not cool vtnz.”

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Posted 8 months ago

“So slow...not enough inspectors....strange practices. For a recheck - only needed a light checked I had to join the line and waited over two hours. Avoid the VTNZ..”

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Posted 10 months ago

“VTNZ Upperhutt - Failed on 2 minor issues. A rear seat belt buckle they couldn’t find and a tyre needed replacing - refused to wait 5mins to retest and closed up, found the seat buckle in 30seconds and had the spare tyre in the car Means I have to wait a week and come back next weekend as too busy in the week - very frustrating”

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Posted 11 months ago

“Went for a wof If they were any slower they would be going backwards Grany on a walker would be faster than those guys”

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Posted 11 months ago

“Very rude instructor for driving!”

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Posted 1 year ago

“My daughter just had the worst experience with Barry at the Manukau VTNZ going for her full license. He was unfriendly, spoke so softly and mumbled with an accent so neither of us could hear or understand him properly. He failed her for not checking mirrors which I could see she was clearly doing as I was sitting in the back seat. She drove well and confidently despite it pouring with rain and being on unfamiliar industrial roads. Barry failed to point out what her critical mistakes were so we left feeling like she didn't know what she really did wrong? I would not advise taking your teenager to the Manukau VTNZ to sit your license, Barry clearly has no people skills and has now crushed my daughters confidence in driving. Do better Barry.”

Helpful Report

Posted 1 year ago

“Nelson, Pascoe Street. I've heard from many people in town of an assessor named Roy and nobody has told me any different to what I'm about to write here: My partner has managed to fail her test multiple times and every time this has happened, her assessor was a man named Roy. Roy has a huge attitude problem and seems to work very hard to unsettle her before the test even begins. My partner is a great, safe driver who has spent the last five years driving around on her Learners with me in the vehicle. Never made an infringement and never caused an accident. On her most recent driving exam, I was asked to come as a support person but during the pre-drive checks/info on the tablet, Roy misled her into saying "no" on the form to the question where I was supposed to be her support person. Even when you look past his stone cold, completely absent personality, it is clear that he has no place dealing with people of any kind, let alone those that are working hard to beat the nerves before taking a driving test. An absolute c**t.”

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Posted 1 year ago

“Lousy long wait at Cambridge VTNZ. Supercilious staff and especially galling to leave car in the queue and go for a walk as suggested only to have other users jump their vehicles ahead of us and extend the wait further. Sucks and won’t be back.”

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Posted 1 year ago

“Service is so slow, only a few cars in the que and wasted over 2 hours of my time for a warrant and simple re-check. Will never go back.”

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Posted 1 year ago

“This one bloke at VTNZ Cambridge was doing a wof on my caravan a wee while back and places the caravan over the rollers to check the brakes. Turns off my Ute and then tells me my caravans brakes are faulty. So I said to him you turn the Utes key and engine off right? Yeah so what? he says. Well the caravan has electric brakes that need power from the Ute in order to operate. So he looks stupidly at me like it’s my fault. Then gives me my sticker. So today I go in for a wof on the same Ute that had its wof from them on its last time. Fails my Ute as he says the from drivers and front passenger windows the tint is too dark. So I question him over this and he starts to get irritated and says strip the tint off and come back for your sticker. So fark that I contact a local commercial vehicle police officer and tell him the story and he gets out and tests the same front windows and says there is nothing wrong with the tint considering it’s been in there from purchasing the vehicle from new. He could clearly see his test card on the inside of the window. So basically we have these guys failing peoples cars costing them time and money purely cause they can’t do their job properly or they are bored and think it’s cool to fail a few people and have a laugh. That’s the last time I deal with VTNZ especially Loyd at the Cambridge branch.”

Helpful Report

Posted 1 year ago

“Read all the comments and feedback, and this before making up your mind about using this VTNZ for Driving Tests (this was at the Pascoe Street, Annesbrooke, Nelson branch): Our son has gone through 3 driving tests and failed (at this VNTZ/AA). After the first fail, and the second, he paid for extra driving lessons through AA (Nelson)… this driving instructor could not fault him and even spoke to us, saying he was a great driver. The first driving instructor (for the actual test) was good… he explained things to Harlen, was talkative and respectful. This driving instructor even stated that Harlen was a good driver. The next 2 driving tests was taken by a man called Roy. Roy was ill-mannered, grumpy and had an attitude of a stone… made comments to our son even prior to getting in his car that made our son feel deflated. This is not so much about our son failing the test, 3 times!! Yet more about the fairness and intimidation tactics that Roy used, prior and during the actual test. Our son was set up and will be set up to fail every time by Roy. Roy’s boss we found was immature and mocked us, when we tried to speak to them about where our son went wrong, as he was not sure. Our son has his restricted license now… yet it was not at this VTNZ/AA that he got it. The staff/instructors at the other branches were friendly and super nice!! Such a difference!”

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Posted 1 year ago

“Took my vehicle there for cof in Queenstown. They Failed it for reason not relevant to the structure, chassis or drive train. Keep saying they’re not passing it cause of new Legislations. Tried to talk with the manager, who was rude and unable to produce a proper explanation. When asked to provide a copy of the new rules for cof which they are unwilling to show me”

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Posted 1 year ago

“My car I hardly drive it has failed they say drive shaft joint there’s play in it. It’s funny how every time you take it they find something new even though you only turn the car on every few weeks to keep the battery charged. I have 4 cars and no time to drive them as I’m always busy with work. It’s like a big scam”

Helpful Report

Posted 1 year ago

VTNZ is rated 2.2 based on 130 reviews