VTNZ Reviews

Name: VTNZ
Rating: 2.16

2.2 Rating 138 Reviews

29 %

of reviewers recommend VTNZ

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2.2

Based on 138 reviews

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VTNZ Upper Hutt - if I could give you 0 I would, customer service useless very slow, African woman very rude.”

Helpful Report

Posted 11 months ago

“System is horrible! We fall in line a.long queue(40 minutes) to change the date of theory exam to find out i need to fill in another form then go to back to the line again! Very inconvenient why does it requires ti fill in another form fall in line - again another 1 hour wait .. instead of changing it straight away to the system as long as the person carry valid ID. All the information of the person is all in the system anyway when originally booked The worst system of all. Has to be upgraded sucked!!!! ...we're in 21st century not in 18th century !!!!”

Helpful Report

Posted 11 months ago

“I am currently sitting in the queue at Silverdale. I had the rudest receptionist I’ve ever met making up a dumb nonsensical rule about not wanting to serve me when it was my turn and to come back later. Won’t be coming back and will save my money and get my WOF at AA because as a member I get a discount which makes the WOF cheaper than VTNZ”

Helpful Report

Posted 11 months ago

“Renewing driving licence, vision testing machine is filthy with NO intention from the desk person to clean it between people using it. Asking for a tissue to desinfect the beige black with dirt machine you are handed over two little squares of paper no desofdnctant wet wipes, asking for it again you will get one minuscule 2cm wet tissue. Next in line is the photo taking operator, nice young blonde dye hair lady directing you to Sit and Look at the camera lense with NO Please in her vocabulary anywhere as she probably has 4 primary grades as schooling but when others don't have a job someone like this does. Be mindful if you want to start your day upside down by visiting this dump. I certainly will not return and tell all people I know, they don't deserve business in the door, respectfully.”

Helpful Report

Posted 11 months ago

“Failed my WOF but when I took it to another mechanic to repair they passed it and found no fault. VTNZ charged $85. The new mechanic charged $65. Total Cost$150 for WOF. VTNZ Tauranga refused to apologise or refund.This is the last time I use VTNZ and I will warn others too to save the stress and their wallets.”

Helpful Report

Posted 11 months ago

“A good example of a large organisation that cant sort the business into a customer friendly (and efficient) business model. I used to try and support VTNZ but they are so over priced. On top of that, you cant just arrive for a WOF otherwise you join a queue. And that Q can be two hours long easily. If you run a business and your staff take vehicles of WOF issue, check the market because you wouldn't want to go to VTNZ. A nightmare.....”

Helpful Report

Posted 1 year ago

“I booked a full licence test for today(19/12/2024). Got myself ready for it. And received the following message TODAY, on the day the test was scheduled for. Here it is: Hi, the Testing Officer scheduled to take your test TODAY is unavailable. Your test is RESCHEDULED to the SAME TIME and MOVED to 9TH JANUARY at VTNZ FRANKTON. Arrive 30mins prior to your booking slot to avoid delays. Manage your booking via www.nzta.govt.nz or 0800 822 422. VTNZ - NO REPLY No offer of any compensation, not even an apology like "sorry for your inconvenience". As if rubbing it to my face with "Tough luck to you and we don't care what are you gonna do about it hah?" Wow, just wow... Bureaucratic attitude at it's worst.”

Helpful Report

Posted 1 year ago

“I'm waiting in the queue for 1 hour, so far, for a re check. Had to go into to queue because not enough staff apparently. Get more staff! We're paying for your service. The two men who were working were very relaxed, slow in my observation. I was told the others on a lunch break. Really. Short staffed and you send people off at busiest time! If this is how you operate I won't be back. Used this place for 15 years. Absolutely disgusted.”

Helpful Report

Posted 1 year ago

“Went to vtnz , as need to car to pass for an important meeting I will need to travel to, last time I'd been to this outfit that's failed my high beam pattern , which another recheck outfit passed, I paid my fee, then this boomer, with overalls and immaculate heavy duty gloves came out, and said he wouldn't check the car , because it wasn't presentable enough for him ...telling me they can refuse service .. I then needed to drive 40 mins back home and then back again in the morning , they then took an astronomical enough of time , and I saw them with a high beam torch looking at my boot, and it seemed to me they were going out of their way to search for anything they could fault the car for(which other outfits wouldn't even notice ) ... from a tiny bit of rust on the boot, to the car bumper, and this took 40 mins or so ... and as they didn't have enough to do, it seems these old baby boomer men, go to extreme lengths to make life difficult for men who still have their hair, and stuff them around for 2 days”

Helpful Report

Posted 1 year ago

“Takanini vtnz always short staff . Even you go for recheck still have to wait in the queue. Which is waste of your time.they should have quick recheck .you already waste time waited in the queue. Then again again . Really need to concern.”

Helpful Report

Posted 1 year ago

“I brought my daughter into VTNZ silverdale for her restricted driving lesson. Lisa was the tester and found our back left light wasn't working. She said to drive down the road to a garage that wasn't even open, wasting our time. We quickly got back with time to spare and I asked her for a screw driver and checked the light, getting it to work. She then told me after saying I had second to spare that I had gone over the time by a minute and my daughter had failed. I pleaded with her to just take her as it was only a minute, but she wouldn't listen. As I walked to the drivers seat where my daughter was crying, another mother ran up to me and said Lisa has failed her daughter 7 times and that we need to go to Warkworth. This was terrible news to hear and so we decided to book the next driving test up in Warkworth, but changed our minds and the appointment back to Silverdale and thankfully did not get Lisa this time. I think Lisa did not handle the situation well, was uncaring for my daughters already stressful test and having another random mum come up to me and say this was very concerning. My daughter easily passed the follow up test.”

Helpful Report

Posted 1 year ago

“Cof cost $357 then recheck charge of $69 this is a rip off. Don’t use them! No information displayed in Hastings regarding costs . Will not go back!”

Helpful Report

Posted 1 year ago

“2 people serving, 1 on phone sitting on hold doing nothing else for 30 mins, mine 6 people deep. Only went down because I tried calling for 2 days and no answer or call back when I left voicemail.”

Helpful Report

Posted 1 year ago

“My car was at vtnz Dunedin for 5 hours to get a cof inspection from 8.45 am..i called from 11.30 on to see if it had been done but the phone wasn't answered, one call I stayed on the line for 2 minutes it was not engaged,it rang.so I tried another phone and it was answered, so they weren't answering My phone.Turns out that my car had been checked and was ready for pick up..but " they must have forgotten to call you'.It was deliberate.Im pleased I don't get breakdown insurance because I was going to today.will be going elsewhere next cof.”

Helpful Report

Posted 1 year ago

“Wife went for a wof. Told she had to book now. That's fine. Go on website, have to make an account. That's fine. Website not allowing her to do so. Has a phone number to make booking. Rings the number, then gets yelled at for not using the website. Explains the website îsnt working and that it says to ring the number to make a booking. Gets yelled at again for not using the website. Not cool vtnz.”

Helpful Report

Posted 1 year ago

“So slow...not enough inspectors....strange practices. For a recheck - only needed a light checked I had to join the line and waited over two hours. Avoid the VTNZ..”

Helpful Report

Posted 1 year ago

“VTNZ Upperhutt - Failed on 2 minor issues. A rear seat belt buckle they couldn’t find and a tyre needed replacing - refused to wait 5mins to retest and closed up, found the seat buckle in 30seconds and had the spare tyre in the car Means I have to wait a week and come back next weekend as too busy in the week - very frustrating”

Helpful Report

Posted 1 year ago

“Went for a wof If they were any slower they would be going backwards Grany on a walker would be faster than those guys”

Helpful Report

Posted 1 year ago

“Very rude instructor for driving!”

Helpful Report

Posted 1 year ago

“My daughter just had the worst experience with Barry at the Manukau VTNZ going for her full license. He was unfriendly, spoke so softly and mumbled with an accent so neither of us could hear or understand him properly. He failed her for not checking mirrors which I could see she was clearly doing as I was sitting in the back seat. She drove well and confidently despite it pouring with rain and being on unfamiliar industrial roads. Barry failed to point out what her critical mistakes were so we left feeling like she didn't know what she really did wrong? I would not advise taking your teenager to the Manukau VTNZ to sit your license, Barry clearly has no people skills and has now crushed my daughters confidence in driving. Do better Barry.”

Helpful Report

Posted 1 year ago

VTNZ is rated 2.2 based on 138 reviews