Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 11,886 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 11,886 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still trying to get in touch with someone about a return. Crickets........”

Helpful Report

Posted 3 years ago

Hi Chris! Thank you for providing feedback on your experience. I am so sorry you did not receive information on our returns process! However, it looks like one of our Customer Service agents reached out to you today via email and will be helping you get a free return label. As always, our FAQ page is a great resource for all different types of information, including returns! I will provide that link here as well: https://vuori.kustomer.help/#faq-wrap We appreciate your patience and support. Have a wonderful day!

Posted 3 years ago

“You sent me the wrong item….was a gift for Mother’s Day - so that didn’t go over very well!!! Dave”

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Posted 3 years ago

“Your tracking information is worthless. My initial order, placed befor Mother’s Day, was delivered with exceptional speed. I needed to return that order, and reordered a different product, and it seems stuck in the USPS miasma. When may I expect delivery?”

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Posted 3 years ago

“Item ripped within 1 day.”

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Posted 3 years ago

“The package got lost at UPS”

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Posted 3 years ago

“Hi, I never received my order. Did the payment went through?”

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Posted 3 years ago

“Worse ever Got stuck paying for shoes I didn’t use Wrong size”

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Posted 3 years ago

“Ordered in April, said it was going to be delivered by Mother’s Day on May 8th, it was not”

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Posted 3 years ago

“Please send me the returns notice”

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Posted 3 years ago

“Sales agent didn’t know how to use your point of sale software or devices.”

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Posted 3 years ago

“The recipient hasn’t received the email.”

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Posted 3 years ago

“No receipt of pkgs on order and replacement order.”

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Posted 3 years ago

“I placed my order on April 26th, today is May 7th. My order is still sitting at the United States Post Office in California. My tracking stated my order will be delivered on May 9th. I have no idea how my order will be received in MN by Monday. Their customer service is not very helpful in correcting their shipping issues. I have no product to review, I am hoping their product is worth the wait, as it was a gift.”

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Posted 3 years ago

“I’d heard great things and was excited for my purchase. Unfortunately they didn’t fit as expected so I sadly had to return them. I popped them in the mail using the label provided by vuori and 2 weeks later the items are still in transit and I’m here waiting for my refund…”

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Posted 3 years ago

“Applied discount code and did not receive credit.”

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Posted 3 years ago

“Well I still haven’t received my order from 10 days ago. I tried calling yesterday and they said I had to give it one more day for you to try to do anything about it. I had a $20 code but couldn’t use it with another coupon. Should have free shipping with lower minimum. Mostly disappointed in lack of diversity in the models but the clothing is pretty nice.”

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Posted 3 years ago

“After doing a return I was unable to recoup the $30 birthday reward, but instead was given a 15% off code.”

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Posted 3 years ago

“Can't comment on items purchased as they were a gift for another person. But I personally would never use your company again. You present discount offers on line that immediately disappear so one can't use the code. This is a big hoax! Then, I contacted you by email 2x and NEVER heard back. A terrrible company that is out to co people.”

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Posted 3 years ago

“I chose to buy Vuori for the unmatched fabric quality. Their stuff is always so soft and comfortable. I was very disappointed when the items I ordered came. They were typical cotton. They felt like something I could buy at a much lower price.”

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Posted 3 years ago

“The website makes ordering a gift card too confusing. I ended up with TWO gift cards instead of ONE. I spent TWO HUNDRED DOLLARS MORE THAN I INTENDED TO SPEND. I will never shop with you again.”

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Posted 3 years ago

Vuori is rated 4.6 based on 11,886 reviews