Vuori Reviews

Name: Vuori
Address: 5600 Avenida Encinas, Suite 100, Carlsbad, California
Rating: 4.58

4.6 Rating 11,887 Reviews

88 %

of reviewers recommend Vuori

4.6

Based on 11,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Ryann N

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order not delivered.”

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Posted 3 years ago

“Clothes are great. The shipping/ return is annoying since i was sent the wrong size and now have to find a printer, mail it back and order the same shirt (hopefully with the same size).”

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Posted 3 years ago

“I never received the item.”

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Posted 3 years ago

“My husband bought me a gift card for Mother's Day and he specifically asked the employee to not send an email. She sent the email regardless of his request. I already knew about the gift card before I got the surprise for Mother's day.”

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Posted 3 years ago

“The shorts I ordered or nothing like the previous ones that I have purchased in store. I called to request a refund and waited on hold for 30 minutes. Once I finally got someone that they told me that I need to send the email and request a refund and show them pictures of why the sizing is so off this is a lot of hopes to jump through in order to try to get a refund out of product that I’m not happy with. This was my first text online and I’m not sure I will be a repeat customer now.”

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Posted 3 years ago

“Your xs is so large in the chest…so large.”

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Posted 3 years ago

“I ordered something and looking at the tracking history said it would be here Monday may 9th. TH said it was in the city I live in and out for delivery. Now it says it’s in a completely different state.”

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Posted 3 years ago

“Item was guaranteed to arrive by mothers day and it did not.”

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Posted 3 years ago

“In the past, I’ve had excellent experiences with Vuori; both their clothing and customer relations. However, when I first tried on these pants, the drawstring snapped. I emailed Vuori and they said they’d sent a replacement ASAP. Great! Then I received another email, saying they needed more photos, that the request had to go through a claims department (or equivalent), and that I’d hear back in 3-5 business days. Really? $115 pants and you can’t just send me a drawstring? Guess I’m going back to Lululemon.”

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Posted 3 years ago

“I don’t like these leggings at all”

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Posted 3 years ago

“Customer service was horrible from start to finish. They forgot to process my order until I reached out, then they sold me a pair of shorts that they no longer had.”

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Posted 3 years ago

“The shirts were to short, maybe trendy but not for me. Loved the material and would like to see a shirt that is longer in the same fabric.”

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Posted 3 years ago

“Never got my package it was returned to sender without any option to ask a question or get it shipped again!”

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(Vuori - Online) - Posted 3 years ago

“I returned this item . Size small fit me more like an extra large . I wish it did fit because i liked the color . Cant answer the questions about the return because I’m waiting ri get my credit .”

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Posted 3 years ago

“Poor quality. Sent it back.”

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Posted 3 years ago

“Kudos to Angela and the Customer Service department. I inquired about a lost gift that I had sent from Vuori. They responded right away and resolved the issue within 24 hours by sending out the item again. They were responsive, efficient and extremely polite.”

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Posted 3 years ago

“The colors are super misleading on the website - especially the color “wheat” which ended up being a shade of brown, when advertised as a yellow shade online. I am disappointed and will not be ordering the product again.”

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Posted 3 years ago

“Still have not received my wife's gift. So much for a mother's day present.”

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Posted 3 years ago

Hi Robert, Thank you so much for providing some feedback on your most recent purchase with us. I am so sorry your order did not arrive in time for Mother's Day! I know nothing can truly remedy this experience since the holiday has passed, however, we have expedited a reshipment for this order and it will be on its way to your shortly. Please check your email at your earliest convenience for more details on your reshipment! Thank you for your patience and support.

Posted 3 years ago

“I received the wrong order. Someone else’s name instead of mine and it was the wrong order”

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Posted 3 years ago

Hi Daniel! Thank you for leaving a review and letting us know about your experience. I am so sorry to hear you received someone else's order. I want to make sure we do everything we can to remedy this! I will be following up via email to provide a solution for you! Thank you for your patience and support.

Posted 3 years ago

“I paid for express shipping and it still hasn’t come”

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Posted 3 years ago

Vuori is rated 4.6 based on 11,887 reviews