VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tastes nice, lasts longer than the previous brand that I was using for last 2 years. Product arrived the next day even I have selected for free standard shipping.”

Helpful Report

Posted 7 years ago

Hello Arda. Thank you for your feedback, and we are glad to hear that you are pleased using your Vype device, and with the delivery service. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“shipment was picked up by a random person, no refund was issued”

Helpful Report

Posted 7 years ago

Hello Cetin. Thank you for your feedback. We can see that a member of our Customer Care Team have contacted you, and we hope that they were able to resolve this issue.

Posted 7 years ago

“The flavours are very pleasant and not over powering”

Helpful Report

Posted 7 years ago

Hello Lee. Thank you for your feedback, and we are glad to hear, that you like the flavours available. We have recently launched some new flavours for our refillable devices, so do check our website regularly, to see the latest devices/eLiquids available. Our Customer Care Team are available too, if you have any queries about any of our devices or eLiquids. They can be contacted on: 0800 133 7350 (09:00 - 17:00, Mondays - Fridays), or by e-mail at: info@govype.com.

Posted 7 years ago

“This is the best vype I've had I bought this three times and I always come back to it”

Helpful Report

Posted 7 years ago

Hello Sammi, and thank you for your feedback. We are glad to hear that you enjoy using our products. If you have any queries about either our devices, or eLiquids, the Customer Care Team can be contacted on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Help to stop smoking”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to e-cigarettes, and with a wide range of flavours and strengths available, you should be able to find the one that suits you. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Monday - Friday), or by e-mail at: info@govype.com.

Posted 7 years ago

“Very happy with the vype e pen and e tank (although struggle to find stocks of the clearomiser to replace!) however have had 3 pebbles and each one has spat out liquid into my throats while using!”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your ePen and eTank devices. If you are looking for replacement clearomisers for your eTank, you can find these on the Vype website, which are available for £4.99 each at: https://www.govype.com/uk/etank-clearomizer-12 . If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Mondays - Fridays), or by e-mail: info@govype.com.

Posted 7 years ago

“Really good device”

Helpful Report

Posted 7 years ago

Hello Sarah. Thank you for your feedback, and we are happy to hear that you enjoy using your Vype device. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays except public holidays), or by e-mail at: info@govype.com.

Posted 7 years ago

“have not had a proper cig for over 3years now excellent product batteries could be better”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are glad to hear that you have enjoyed the transition from cigarette to e-cigarette. The feedback from our customers can be used towards any changes we may make to our devices, or used when introducing new devices or eLiquid flavours. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350, or by e-mali at: info@govype.com.

Posted 7 years ago

“They'd cigarettes are great the battery charge lasts for a very long time and you can choose your strength and flavours easily too, they are ideal for me so when I look after my granddaughter I don't smell of smoke so happy Nanny, daughter and grandaughter”

Helpful Report

Posted 7 years ago

Hello Jayne, and thank you for your feedback. We are pleased to hear, that you like using your Vype device, and the choice of flavours and strengths available. Keep checking the Vype website regularly, as we have recently launched some new flavours in our eLiquid bottle range. If you have any further queries, you can contact the Customer Care Team on 0800 133 7350, or by e-mail at: info@govype.com.

Posted 7 years ago

“I've bought several ePens and really like them. However, I have had problems with some of them - Vype replied to my emails within a day and replaced one faulty ePen and refunded me the cost of another one with no problems. After a few teething probelms I'm happy. I cannot fault their customer service.”

Helpful Report

Posted 7 years ago

Hello Gill. Thank you for your feedback, and we are glad to hear that your issue was able to be resolved by the Customer Care Team to your satisfaction. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by e-mali at: info@govype.com.

Posted 7 years ago

“liked 'e' stick - since product withdrawal have tried 'e' pen, 'e' tank and pebble. Pen and tank not bad, pebble a disaster!”

Helpful Report

Posted 7 years ago

Hello Paul. Thank you for your e-mail. We were sorry to read of the issues you have been having with your Pebble device. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“This is the first one that hasn’t tasted of plastic or metal.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your e-mail. We are glad to hear that you are enjoying using your device. If you have any queries regarding any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Monday - Friday), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I have used Vype for the last 3 years and it was the only item that helped me to stop smoking and Vype oils are tested for safety. I am very happy with the product.”

Helpful Report

Posted 7 years ago

Hello Peter. Thank you for your e-mail, and we are glad to hear that you are enjoying using your device. If you have any queries, about any of our devices, or eLiquids, the Customer Care Team will be more than happy to assist. They can be contacted either by telephone on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

“I bought the etank pro, after few puffs i test very hot in my mouth”

Helpful Report

Posted 7 years ago

Hello Stefano, and thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“I ordered refills for my vype pen on 19/12/17 and have not yet received them.”

Helpful Report

Posted 7 years ago

Hello Ian. Thank you for your feedback, and please accept our sincere apologies for the delay in responding. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“We are very happy to coöperatie with BAT and Vype as we are preparing displays for the sale of the Vype parts for the Romania office.”

Helpful Report

Posted 7 years ago

“Great product is helping me to stop smoking cigs with ease Great service from you have only positive feedback and recomend your company highly Jan”

Helpful Report

Posted 7 years ago

Hello Janet. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to e-cigarettes. We always strive to put the customer first at Vype, and our Customer Care Team will always try to resolve any query, and go above an beyond for our customers. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays, excluding public holidays), or by e-mail at: info@govype.com.

Posted 7 years ago

“Strawberry Smash is the most disgusting flavour I have ever tried. Avoid.”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We were sorry to hear of your experience using the Strawberry Smash flavour. A member of the Customer Care Team shall contact you shortly.

Posted 7 years ago

“GReat service”

Helpful Report

Posted 7 years ago

Hello Dawn. Thank you for your feedback, and we are glad to hear that you are pleased with the service you have received from Vype. Here at Vype, the customer is our number one priority, and the Customer Care Team will always strive to go above and beyond, to resolve any issue where possible. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, excluding public holidays, between the hours of 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

“Easy ordering. Free delivery. Arrived as promised. Only downside is having to have a signature on delivery. Items good quality, feel one can trust vype”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback, and we are pleased to hear that you found ordering your items easy, and that your order was received in a timely fashion. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00, Mondays - Fridays), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

VUSE is rated 4.5 based on 6,348 reviews