VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoyed the smoke,”

Helpful Report

Posted 5 years ago

Hello and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 5 years ago

“Having never used a vape before good substitute for cigarettes”

Helpful Report

Posted 5 years ago

Hello and thank you for your feedback, and we are glad to hear you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com,

Posted 5 years ago

“Paid for Saturday delivery....received on a Monday!”

Helpful Report

Posted 5 years ago

Hello Debbie. Thank you for your feedback, and we were sorry to read of the issues you had encountered with your delivery. A member of the Customer Care Team shall contact you soon.

Posted 5 years ago

“Changing the liquid is easy”

Helpful Report

Posted 5 years ago

Hello. Thank you for your feedback. It is always nice to hear that our customers enjoy using their Vype device. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the Customer Care Team will be happy to assist.

Posted 5 years ago

“I have the Vype ePen 3 and it seems to work well but I have no idea how to determine how much is left in the capsule!”

Helpful Report

Posted 5 years ago

Hello Sam, and thank you for your feedback. The ePen 3 has a feature built into the device, where you will see the device show a flashing white light five times. This means the cartridge needs replacing. Should you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 5 years ago

“When it was working it was great. Did everything it promised. Mine has now refused to charge properly and isn't holding any power after 2 months.”

Helpful Report

Posted 5 years ago

Hello Jennifer, and thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 5 years ago

“For me I was looking for a new vaping experience as was fed up of messing around with coils,but I was disappointed with the vype epen 3 it was a great taste straight off but after a day the taste was not there. It would also be nice if you could see how much liquid was left in the cartridge. I also think the cartridge's are a bit expensive compared to e-liquid bottles. I don't think I will bother buying any more. But if you're just starting out I actually quit using the original e-pen and I was smoking 30 rollups a day and I haven't touched a cigarette in two and a half years now.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 5 years ago

“Over all good vape (epen 3) keeping me off cigarettes. Not the strongest of flavours though and only small amount of choice. Very dear for refills (only get two in each pack) and to have to spend over £30 for free delivery I find ridiculous. Will be checking local stores for refills before buying off website again as the price of delivery could be spent on another refill pack”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is nice to hear that you are enjoying the new ePen 3 device, that has recently been launched. Although there are only two cartridges in a pack, they hold more eLiquid, than the previous design cartridges for the old ePen device. If you have any queries, about any of our devices, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“It is a nice product and one of the best e-cigs I have used. However-cartridges are very pricey and not easy to come by locally for me. Also I can't seem to find zero nicotine cartridges (this may be me being daft) which is disappointing as using this as an aid to stop smoking completely.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. If you check our website at: www.govype.com you can see the full range of flavours and strengths available, for all of our devices. If you do require further assistance, you can contact the Customer Care Team on: 0800 133 7350, between the hours of 09:00 - 17:00, Mondays - Fridays, or you can e-mail at: info@govype.com.

Posted 6 years ago

“Help me stop smoking.”

Helpful Report

Posted 6 years ago

Hello David, and thank you for your feedback. We are pleased to hear, that you are enjoying the transition from cigarettes to vaping. If you do have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 9am - 5pm), or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“They didn't”

Helpful Report

Posted 6 years ago

Hello Tom, and thank you for your feedback. If you have any queries, about our products, then please contact the Customer Care Team on: 0800 133 7350, between the hours of 09:00 - 17:00 Monday - Friday. Or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“More power, but you can't tell when the cartridge is running out, also the cartridges are more expensive”

Helpful Report

Posted 6 years ago

Hello Kellie, and thank you for your feedback. We have forwarded your comments to the relevant teams, as we can use this to put forward any recommendations, regarding our products. If you have any further queries, the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com.

Posted 6 years ago

“It did not make me happy”

Helpful Report

Posted 6 years ago

Hello and thank you for your e-mail. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“So far OK. Bought a pack of 5. 1 is fine, 1 is bent but fine, 1 is totally burnt out. The other 2 I haven't tried.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“The device is good but dont like the taste that the flavours leave at the back of my throat.”

Helpful Report

Posted 6 years ago

Hello Denise, and thank you for your feedback. It is nice to hear that you are enjoying using your device. As there is a wide choice of flavours and strengths available, it might be that you need to try some lower strengths than what you have been using. If you need any assistance, you can contact the Customer Care Team on: 0800 133 7350 or info@govype.com, and a member of the team will be happy to assist you.

Posted 6 years ago

“Semi happy. I find the cartridges 1/5 leak which makes a very unpleasant taste. Also I find it unbelievable that Boots stores are out of refills ,to the extent there’s no stock in their warehouse. Therefore I had to order mint refills directly from yourselves, which incurred a postal charge. When I said to the lady who took my order, you should inform your sales director , Boots , hardly a small retailer are out of stock of epen refills. She didn’t seem to respond ,as I would have expected ie I’m on it. However, maybe Boots are not paying their bills on time.”

Helpful Report

Posted 6 years ago

Hello Diana, and thank you for your feedback. If you do have any issues with your cartridges, please ensure you contact the Customer Care Team, and they can try and go through some troubleshooting steps with yourself. Regarding retailers such as Boots, we do not have any control over what they order and how often they replenish their stocks, as this is their commercial decision. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday 09:00 - 17:00), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Did the job to help cut down and quit.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear that our customers like the transition from cigarettes to vaping. If you have any queries about our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, between the hours of 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 6 years ago

“I love the pebble but the cartridges only last a day! it says it lasts 700 puffs but i don't think that's true. I'm at work for most of the day so i'm not using it that much!! shame really, as i really like the ease of use”

Helpful Report

Posted 6 years ago

Hello Louise, and thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

“No sore throat and no hassle with coils or liquid filling”

Helpful Report

Posted 6 years ago

Hello Jennifer. Thank you for your feedback, and we are glad to hear, that you are enjoying your device. If you have any queries regarding our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 6 years ago

“They don’t make me happy they just substitute smoking and most of the flavours are foul”

Helpful Report

Posted 6 years ago

Hello Lisa. Thank you for your feedback which we can use towards any changes we may make to our eLiquid flavours, such as introducing new flavours to our ranges, or improving our existing ones. If you have any queries, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

VUSE is rated 4.6 based on 6,339 reviews