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VUSE Reviews

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

Company Reviews

Product Reviews

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vote E-cigarette has worked brilliantly for my partner. Trying to ring through as apparently what he uses has been re called to be told their offices are closed when apparently they open at 9am. It’s now 9.30 and I have to work. So not impressed with the customer service side at all”

Posted 6 years ago

“Very pocket friendly. But not powerful”

Posted 6 years ago

Hello and thank you for your feedback. If you have any queries about any of our products, you can contact the Vype Customer Care Team, on 0800 133 7350 (lines are open between 09:00-17:00 Monday - Friday), or email us at, info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“the pro tank is very good and well made ,i am a quite heavy user ,and i would like the batteries would last longer ,the atomiser ,however are a bit hit and miss ,i have had several that last only 2-3 days ,whilst others last up to 10 or more ,works out a little expensive if this happens ,all in all exceptable ,but improvements could be made on life of batteries and atomisers”

Posted 6 years ago

Hello Martin. Thank you for your feedback, and we have forwarded this on to the relevant departments. We take all feedback on board, which is how this helps us to see consumer trends, and if there are any changes/improvements we may wish to make with our devices. If you sign up for updates on our website, you can be kept up to date, on any new releases of devices and eLiquids, when they are launched.

Posted 6 years ago

“Vype ecigs have been good in the past, last week I purchased a pebble. Decided to try something new, I have been disappointed to say the least. The battery lasts about an hour. The refills last less than a day (the usual bottles last me a week with the tank I have) this was on offer, but I won't be buying this again.”

Posted 6 years ago

Hello. Thank you for your feedback. We were sorry to read of the difficulties you have been experiencing with your device. A member of the Customer Care Team shall contact you shortly to discuss this.

Posted 6 years ago

“I press the button 3 times quickly to switch on, then inhale, it seems to switch itself off because I cannot inhale any more. Then I press 3 times again and then I can inhale. Is this how it works?”

Posted 6 years ago

Hello Jan. Thank you for your feedback. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“They didn't. New battery just charged only letting me inhale once then it starts flashing red. Don't know what the problem is.”

Posted 6 years ago

Hello Jan. Thank you for your feedback. We were sorry to heat of the issues you have been having with your device. A member of the team will contact you shortly.

Posted 6 years ago

“Just purchased a pebble. Terrible. Each of the refills last a day, the bottles for the tank I usually use last me a week. The battery doesn't seem to last more than a couple of hours. Think I may have wasted a reasonable amount of money trying something new.”

Posted 6 years ago

Hello Mark. Thank you for your feedback. We were sorry to read of the issues you have had with your device. The battery on the Pebble should last around 6-9 hours, depending on usage. Also, if the light on the device turns red, there should still be around 50% battery life on the device. If you do experience any further issues with your device, the Customer Care Team will be more than happy to assist and try and resolve the issue for you. They can be contacted either by telephone on: 0800 133 7350 (between the hours of 09:00-17:00, Mondays - Fridays), or by email at: info@govype.com.

Posted 6 years ago

“Had a E-Tank before but lost it so ordered another. Liquids taste really nice with the Vype E-Cigs but delivery has taken a bit longer this time.”

Posted 6 years ago

Hello and thank you for your feedback. We are glad to hear that you are enjoying using your device, and we were sorry to hear that your order did not reach you in a timely fashion. We regularly monitor the performance of the courier company that delivers on our behalf, and your comments have been passed on to the relevant department. If you need to contact us, regarding any of our devices or eLiquid Bottles/Cartridges, you can contact the Vype Customer Care Team on: 0800 133 7350, or by email at: info@govype.com, and a member of the team will be happy to help you.

Posted 6 years ago

“Not sure yet. Still waiting on a reply about some damaged goods I received.”

Posted 6 years ago

Hello Duncan. Thank you for your feedback. We were sorry to read of the issues you have encountered with your order. A member of the Customer Care Team shall contact you shortly.

Posted 6 years ago

“Very reasonable price for the pebble, good amount of smoke produced for a small and discrete machine. Would love a longer lasting battery and the flavours to be stronger.”

Posted 6 years ago

Hello Steven. Thank you for your feedback. We are glad to hear you are enjoying using your device, and your comments have been forwarded to the relevant teams. We always look for ways to improve our products, and we can use the feedback from customers such as yourselves, as part of our ongoing aim to improve on our existing ranges. If you need to contact us, the Customer Care Team can be contacted, by either telephone on 0800 133 7350 (Monday - Friday 09:00-17:00) or by email at info@govype.com.

Posted 6 years ago

“The ecig is really good but I've had 2 faulty coils. One didn't work and the other got too hot and burnt my lips”

Posted 6 years ago

Hello Carol and thank you for your feedback. We were sorry to read of the issues you have encountered using your device. A member of the Customer Care Team shall contact you shortly.

Posted 6 years ago

“I like the taste of the epen flavours however they leak sometimes and it is hassle returning them to you. I am currently waiting for an authorisation code so I can return a faulty cartridge and this is taking far too ling”

Posted 6 years ago

Hello Carol. Thank you for your feedback and we were sorry to read of the issues you had using your device. We can see that a member of the Customer Care Team has been dealing with your issue, and we hope that they were able to resolve the issue to your satisfaction. If you need to contact the Customer Care Team at anytime, you can telephone on, 0800 133 7350 or email at, info@govype.com, and a member of the team will be happy to assist you.

Posted 6 years ago

“Customer service department are helpful”

Posted 6 years ago

Thank you for your feedback. We were sorry to read of the issues you have had with your device. if any of our products are within their six month warranty, and the customer has their receipt as proof of purchase, then we will always be happy to replace the device. We shall arrange for a member of the Customer Care Team to contact you shortly.

Posted 6 years ago

“Generally good experience with the Vype E Box, battery life good and the Vype liquids seem to me to be the best available. On the downside I have had one tank crack when I opened it to refill it this was potentially dangerous as it was glass. Also the atomisers seem to quite quickly start display the 'Check atomiser' message and sometimes fail to work. The service could be better. Last week I ordered three replacemnet coils and they arrived next day. I found the first one to give the 'low resistance' message so faulty straight out of the box. The customer service person asked me to try the next one, which worked and said a replacement would be sent out. That was over a week ago and still nothing so not impressed with that.”

Posted 6 years ago

Hello Ben and thank you for your feedback. We were sorry to read of the issues you have encountered with your device. A member of the Vype Customer Care Team will contact you shortly.

Posted 6 years ago

“there packaging is excellent”

Posted 6 years ago

Thank you for your feed back and we are glad to hear that you are enjoying using our products. If you need to contact us regarding any of our devices or our eLiquid Bottles or Cartridges, you can either call the Customer Care Team on - 0800 133 7350, or alternatively, you can email us at - info@govype.com.

Posted 6 years ago

“Well researched product by a trysted supplier. The batteries of my e tank could be better but the overall product is OK”

Posted 6 years ago

Thank you for your feedback. We are glad to hear, that you are enjoying using your device. The battery should last depending on usage, on average of around 4 - 8 hours. However, if you need to contact us regarding your device, you can either call the Customer Care Team on: 0800 133 7350, or by email at: info@govype.com.

Posted 6 years ago

“They have helped me give up smoking and I feel better but the batteries run out very quickly”

Posted 6 years ago

Thank you for your feedback, and we are glad to hear that this has helped you to quit smoking. The duration of the battery, depends on usage, but if you need to contact us about your device, you can contact us on 0800 133 7350 or by email at info@govype.com.

Posted 6 years ago

“Delivery time took a week to arrive unable to track parcel and unable to track”

Posted 6 years ago

Thank you for your feedback. We are sorry to hear of the difficulties you experienced. We will arrange for someone from the Customer Care Team at Vype to contact you shortly.

Posted 6 years ago

“I have tried several Vype devices but my favourite is the new Pebble. It's neat and fits into the palm of your hand and it's so clean and easy to change the cartridge. I just wish the batteries were more reliable.”

Posted 6 years ago

Hello Russell, we are glad to hear that you like the new Pebble device. A member of the Customer Care Team will contact you shortly regarding your concerns about the battery.

Posted 6 years ago

“Quick delivery. Although prices seem high. Battery life needs improvement.”

Posted 6 years ago

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VUSE is rated 4.6 based on 6,339 reviews