VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“didn't make me happy”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“Quiet good for taste charge doesn't last to long around 2-3 hours an feels like I'm sucking a watermelon through a hose”

Helpful Report

Posted 6 years ago

Hello Ryan. Thank you for your feedback to us, and we are glad to hear that you like using your Vype device. Don't forget we have a wide choice of flavours available, and we are always introducing new flavours too. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (09:00 - 17:00 Mondays - Fridays), or by e-mail: info@govype.com.

Posted 6 years ago

“l have stopped smoking and am now using e-cigarettes”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is really nice to hear that you are enjoying the transition from smoking cigarettes to vaping. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist you.

Posted 6 years ago

“Very happy with the vype e pen and e tank (although struggle to find stocks of the clearomiser to replace!) however have had 3 pebbles and each one has spat out liquid into my throats while using!”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We are really pleased to hear, that you are enjoying using your ePen and eTank devices. If you are looking for replacement clearomisers for your eTank, you can find these on the Vype website, which are available for £4.99 each at: https://www.govype.com/uk/etank-clearomizer-12 . If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (between 09:00 - 17:00, Mondays - Fridays), or by e-mail: info@govype.com.

Posted 6 years ago

“liked 'e' stick - since product withdrawal have tried 'e' pen, 'e' tank and pebble. Pen and tank not bad, pebble a disaster!”

Helpful Report

Posted 6 years ago

Hello Paul. Thank you for your e-mail. We were sorry to read of the issues you have been having with your Pebble device. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“I bought the etank pro, after few puffs i test very hot in my mouth”

Helpful Report

Posted 6 years ago

Hello Stefano, and thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“Vipe e-cigarettes have helped me cut down on tobacco products. The e-pens I am using are not that good, one broke after a short while but was replaced now the two my wife & I are using are playing up, flashing red all the time.”

Helpful Report

Posted 6 years ago

Hello Brian. Thank you for your feedback, and we were sorry to read of the issues you have been experiencing with your ePen devices. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“only like the strawberry epen liquid”

Helpful Report

Posted 6 years ago

Hello Scott. Thank you for your feedback. We always like to hear what our customers think about our eLiquid flavours, and this helps us, when looking into bringing out new flavours, based on customer feedback. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays excluding public holidays, between the hours of 09:00 - 17:00), or by e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 6 years ago

“I do enjoy vaping and having been a smoker of Golden Virginia roll ups for over 60years I was now paying the price by suffering a terrible cough and now had COPD confirmed. Since switching to your e-cigs however it is 3years since I smoked a rollup and the desire for one has abated completely. In addition my awful cough has gone.”

Helpful Report

Posted 6 years ago

Hello Roger. Thank you for your feedback, and we are glad to hear that you are enjoying the use of your Vype device. If you have any further queries, regarding any of our devices or eLiquids, you can contact the Customer Care Team on - 0800 133 7350, or by email at - info@govype.com.

Posted 6 years ago

“Efficient but a lack of vapour.”

Helpful Report

Posted 6 years ago

Hello Simon, and thank you for your feedback. We were sorry to read of the vaping issue you have been encountering with your device. If you could contact a member of the Customer Care Team to discuss this further, on 0800 133 7350 (09:00 - 17:00 Mondays - Fridays excluding public holidays), or by email at info@govype.com and a member of the team will be more than happy to assist.

Posted 6 years ago

“Taste is good and convenience of e-pen is handy”

Helpful Report

Posted 6 years ago

Hello Mark, and thank you for giving us your feedback about your device. We always welcome customers feedback, as this helps us see what our customers like, and where we maybe able to improve, to ensure our customers receive the best experience, when using any of our products. If you have any queries at anytime, you can contact the Customer Care Team, on 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 6 years ago

“Not much wrong with the product and have been using vype for some time. My only gripe would be with delivery. I normally pay for next day but it's typically 2 days so decided to use standard which turns out to be a week. Anyway I'll rethink ordering”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. For our next day delivery service, so long as the order is made before 4pm between Monday to Thursday, the order should reach you the next day. If you do not receive any order you make within the specified timeframe, contact the Customer Care Team, who can look into this further for you.

Posted 6 years ago

“had 3 vpens battery dies too soon. stuck with 3 that don't charge at all and with lots of inserts for them...poor”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. We were sorry to hear of the difficulties you have been experiencing with your ePen devices. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“Switched from cigarettes to the e pen overnight, easier than I ever thought it would be. Fast delivery. Good cust service however... I find there is often a taste like burning plastic & sometimes have to discard a capsule & use a new one. Cleaned the tip but still the same. Bought a second e pen but the same thing has started to happen again. Any feedback appreciated.”

Helpful Report

Posted 6 years ago

Hello Judith, and thank you for your feedback, regarding your device. We were sorry to hear of the issues you have been having. A member of the Customer Care Team will contact you soon to discuss this.

Posted 6 years ago

“It works very well difficult to get spares (eg atomisers )supermarkets sell tanks and liquids but nothing else any spares have to be bought online and a limited options of where to by”

Helpful Report

Posted 6 years ago

Hello Kevin. Thank you for your feedback. At present, retailers do not stock the full range of Vype products, such as atomisers, as it is their commercial decision on what they choose to sell. The only way to buy them, is from our website: https://www.govype.com/uk/e-cigarette-accessories where you will be able to find all the accessories for your device. If you have any further queries, the Customer Care Team will be happy to assist. They can be contacted on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or by email: info@govype.com.

Posted 6 years ago

“After being content with the first Vype e-Stick, it was then taken off the market as being 'non-EU compliant'. I then tried the Pebble, and bought quite a few refills; but all of them left a very bad taste on my lips & tongue & I stopped using it - I still have many refills unused. I now have the e-Pen and will see how I get on with this. I have spent a lot of money with Vype!”

Helpful Report

Posted 6 years ago

Hello Helen. Thank you for your feedback. We were sorry to read of the issues you have been having with your Pebble device. A member of the Customer Care Team, will contact you soon.

Posted 6 years ago

“Fairly good products. On the epen & Pebble finding that liquid does leak into the mouth piece & battery life could be longer. Prices are on the high side too.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with both devices. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“I feel you do not get the benefit unless battery is fully charged. When my e tank arrived I was very disappointed and realised battery was not at full charge. Once charged was so much better but does not last long. Also bought the bigger battery which is so much better although again to get the full benefit need to fully charge and again charge does not last long which is a shame as otherwise a great alternative.”

Helpful Report

Posted 6 years ago

Hello Lorraine and thank you for your feedback. When charging your device, to get the best out of it, wait until the solid green light has gone out before using (this will indicate the battery has been fully charged). If you ever have any queries, regarding any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday 09:00 - 17:00), or by email at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“Ease of use, pen is leak free and cartridge with combined coil is a great idea,pebble is awesome but far from leak free, the cartridge leaks out underneath and onto battery connectors and spoils it”

Helpful Report

Posted 6 years ago

Hello Ashley. Thank you for your feedback. We were sorry to hear that you have been having issues with some cartridges. A member of the Customer Care Team shall contact you shortly to try and resolve this.

Posted 6 years ago

“Really happy until they stop working”

Helpful Report

Posted 6 years ago

Hello Danielle. Thank you for your feedback, and we were sorry to read that you have been experiencing issues. A member of the Customer Care Team shall contact you shortly.

Posted 6 years ago

VUSE is rated 4.6 based on 6,339 reviews