VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s really good but expensive cartridges that don’t last long”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are glad that we can meet your vaping needs. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 5 years ago

“Good product but massively overpriced”

Helpful Report

Posted 5 years ago

Thank you for the feedback. All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“It's better than the older type but just one thing I dont like is that you can't see how much juice is left in the cartridge. Went to work and it run out i didnt have another one with me.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. It is nice to hear that you are enjoying using your new ePen 3 device, which has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Ordered on Monday, dispatched on Wednesday and received on Friday with standard (free) delivery. Reasonable time-scales but could be quicker! Products were all completely satisfactory so no complaints there. It is great to have a choice of everything available in one place as although widely available in supermarkets, the flavours are restricted so the website provides the opportunity to try everything.”

Helpful Report

Posted 5 years ago

Hi Suzanne, thank you for your review. We're delighted to know you received your order within the 5 working day time frame for standard delivery. It's also great to know you are happy with the range of products we offer. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“The epen 3. Can’t tell when the cartridges have run out. On previous pens you could see. This new pen still leaks a little bit not as much as previous”

Helpful Report

Posted 5 years ago

Hi, thank you for your review! When the ePen 3 pods are running low, the light on the device will blink a pinkish/white colour which indicates the pod needs changed. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Would be nice if all flavours were 0mg nicotine”

Helpful Report

Posted 5 years ago

Hi, thank you for your feedback. I can confirm all of our ePen 3 pods are available in 0mg strengths. At the moment we are out of stock on a lot of the flavours due to the popularity of these. They should hopefully be back in stock by the end of the week. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 5 years ago

“Nice products but more expensive than most plus postage!”

Helpful Report

Posted 5 years ago

Thanks for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I requested a replacement of my epen3 due to battery life deterioration, couple weeks later I still haven't received the promised NEW epen3! EDIT: AFTER MY REVIEW A NEW DEVICE WAS ORDERED, SOLVING MY INITIAL PROBLEM. THIS EDIT WAS ADDED AS REQUESTED BY VYPE. The pods are sometimes perfectly fine but then the odd one leaks and spits! Still think this is a great device for 'Quitters' It has helped me stay smoke free now for 6+ months.”

Helpful Report

Posted 5 years ago

“Was disappointed you never had 0.6 in Crisp Mint”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We have the Crisp Mint available in 0 and 6 mg for our Vype eLiquids, Cartridges and Pods. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Nice design, good battery life”

Helpful Report

Posted 5 years ago

Thanks so much for the feedback! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“Quite convenient and I definitely stopped smoking thanks to Vype !”

Helpful Report

Posted 5 years ago

Thanks for the review! It's great to hear that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 5 years ago

“I’ve used the vype epen for some time. Just changed to the epen 3, but the refills don’t seem to last very long”

Helpful Report

Posted 5 years ago

“Ok so I wasn’t going to review as I don’t like giving bad reviews , but there we some positives. The Vype original helped me quit cigarettes but once I upgraded to the new Vype (3 I think) it’s killed it. The Vype pods release a lotttt more vapour than the original - and it is very addictive. it makes the original feel like nothing, not nearly strong enough. The problem is the price of the Vype pods is far too expensive and you go through them so quickly, before you know it your spending £40 a week minimum.”

Helpful Report

Posted 5 years ago

Hello. Thank you for your feedback, and we are glad to hear that you like using your ePen 3 device. The device is our most powerful from our disposable cartridge range, so will heat the cartridges faster, than our other closed system devices. The cartridges themselves, have been designed to give a more fuller and richer hit, when using the device, and also hold more eLiquid per cartridge, compared to our other cartridges from our different ranges of devices. Should you have any queries, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 5 years ago

“a little bit let down due to the fact that i can no longer purchase the batteries for this vype stick, i am now looking else where for vape sticks”

Helpful Report

Posted 5 years ago

Hello Angela, and thank you for your e-mail. We were sorry to read of the issues you have been having with obtaining batteries for your Vype device. A member of the Customer Care Team will contact you soon.

Posted 5 years ago

“The new Pure E-Liquid: It used too have pure neutral flavour, now it has a slight flavour. It used to be better. The old flip-top e-liquid bottles where better.”

Helpful Report

Posted 5 years ago

Hello Mohammed, and thank you for your feedback. A member of the Customer Care Team will contact you soon.

Posted 5 years ago

“The flavours seem to have changed, I still like it but I'm looking our for something else as the blended tobacco flavour is so weak now I can hardly taste it.”

Helpful Report

Posted 5 years ago

Hello James, and thank you for your feedback. There have not been any changes to our eLiquid flavours, but if you have any queries about any of our flavours, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 -17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 5 years ago

“We orders a new clearomiser which came with 2 coils. One of the coils was faulty and did not work. What can I do about this.”

Helpful Report

Posted 5 years ago

Hello Denise, and thank you for your feedback. We were sorry to read of the issues you have encountered with one of our Atomisers. A member of the Customer Care Team shall contact you soon.

Posted 5 years ago

“Just had the ne vype e pen 3 on 14 day trial , not bad at all sleak in design small enough for your pocket and I would say the only thing putting me off is the price of the liquids because as a 20 day cigarette smoker to give using this would be very expensive as you get less than 200 puffs per capsule . If they were bit cheaper I would be tempted to purchase the device and stick with it but not at moment Andy”

Helpful Report

Posted 5 years ago

Hello Andrew, and thank you for your feedback regarding our latest device, the ePen 3. We appreciate your comments which will be fed back to the relevant teams. However, we are pleased to hear that you like the device. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be more than happy to assist.

Posted 5 years ago

“Good quality, though expensive.”

Helpful Report

Posted 5 years ago

Hello Gregson, and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 5 years ago

“Vype cigarettes are acceptable due to the fact it is a British company and the products are made in the EU”

Helpful Report

Posted 5 years ago

Hello Brian, and thank you for your feedback, and we are glad to hear you are enjoying using your Vype product. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on 0800 133 7350 (Mondays – Fridays, 09:00 – 17:00). Or you can e-mail at: info@govype.com.

Posted 5 years ago

VUSE is rated 4.6 based on 6,339 reviews