Name: VUSE
Rating: 4.54

“They would make me happier if refills were more easily available easily can't buy just refills except online.”

Posted 7 years ago

Hi Virginia, Thank you for taking the time to leave your feedback. After checking your order, I can confirm that unfortunately the refill you have is not available in any retail outlets. There is a small selection available in retail, however this would be the fruit range. Should you require any support or assistance with any of the devices or eLiquids we have, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“Having to pack in smoking I found the vype very easy to use and very clean to use and it has help me a lot to stop smoking thank you”

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Posted 7 years ago

Hi John, Thank you for your kind feedback. It is always great to hear that we are able to offer an alternative to smoking and that our customers enjoy using the products we have on offer. Should you require any support or assistance with any of the devices or eLiquids we have, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“I would highly recommend the product having used two different makes previously this product is easily the best.”

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Posted 7 years ago

Hi, Thank you for your kind feedback. We are happy to know that you are enjoying using our products and that you recommend these. Should you have any questions regarding our products, please do not hesitate to contact us. You can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“By replacing the pebble that developed faults.”

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Posted 7 years ago

Hi, Thank you for taking the time to leave your feedback. We hope that you will enjoy using our other devices that we have available. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“Not happy at all one of the new atomisers didn't even work very disappointed paying good money for something that doesn't work”

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Posted 7 years ago

Hi Ian, Thank you for your feedback. We were very sorry to learn of the issues experienced with one of your atomisers. One of our specialists will be in contact with you to discuss this further. If you have any other queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“Contact with answer were very quick and I perceived a really interest to help my incident.”

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Posted 7 years ago

Hello Felipe, thank you for your kind feedback. It is great to hear that you were happy with the swift service received. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“I’m a big fan of Vype. I was a smoker for twenty years up to twenty cigs a day. I switched to Vype started at 18mg nicotine and gradually reduced it to 0mg nicotine. I have now been nicotine free for two years. Vype has really helped me turn things around.”

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Posted 7 years ago

Hello Tom, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays. 09:00 - 17:00). Or you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I enjoy the flavours that are on offer, i have had the e-pen which i loved easy to charge no spills from the caps and fast and easy change of the caps. Now i have the vype ebox and the best for change to the power you want easy to clean and refill the downfall it takes awhile to charge and is in the £40 mark but i would recommend this.”

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Posted 7 years ago

Hello Darren, and thank you for your feedback. It is nice to hear, that you enjoyed using the ePen, and have now changed to the eBox. Should you have any queries, about any of our devices, you can contact the Customer Care Team on: 0800 133 7350. Alternatively, you can e-mail at: info@govype.com.

Posted 7 years ago

“Recent delivery fuss free and timely”

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Posted 7 years ago

Hello Simon, and thank you for your feedback. It is nice to hear, that you have received your order quickly. If you have any queries about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays except bank holidays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com.

Posted 7 years ago

“First e-ciggie I've tried. The liquids taste great. Order from the web is first class. Although it states delivery in 2 to 3 days, I've been ordering in the morning and receiving the order the next day. Only know of two shops that sell Vype in my area, and it looks like I am down to one. Great taste, great delivery.”

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Posted 7 years ago

Hello Barry, and thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any further queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays excluding bank holidays, 09:00 - 17:00). Or, you can e-mail the team at: info@govype.com.

Posted 7 years ago

“After smoking for over 40 years my Vype e-cigarette is the perfect replacement”

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Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to vaping. Should you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Alternatively, you can e-mail the team at: info@govype.com.

Posted 7 years ago

“There easy”

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Posted 7 years ago

Hello Nick, and thank you for your feedback. We are glad to hear, that you are enjoying using your Vype device. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays excluding bank holidays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 7 years ago

“They helped me stop smoking cigarettes”

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Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to vaping. Should you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Alternatively, you can e-mail the team at: info@govype.com.

Posted 7 years ago

“Have been using for 4 weeks as a quit smoking aid, excellent product! No sore throat either.”

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Posted 7 years ago

Hello. Thank you for your feedback, and we are glad to hear that you are enjoying the transition from cigarettes to vaping. Should you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Alternatively, you can e-mail the team at: info@govype.com.

Posted 7 years ago

“They are really good size and far better than the liquid vape. Best vape. E-Pen 3”

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Posted 7 years ago

Hello Sue, and thank you for your feedback. It is nice to hear, that you are enjoying using our newest device, the ePen 3. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good service quick delivery”

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Posted 7 years ago

Hello. Thank you for your feedback. It is nice to hear, that our customers are happy with the delivery of their products, and if you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mali at: info@govype.com.

Posted 7 years ago

“Very happy with my products would highly recommend Jo”

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Posted 7 years ago

Hello Jo, and thank you for your feedback. It is nice to hear, that our customers enjoy using our devices. Should you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mali at: info@govype.com.

Posted 7 years ago

“I have maneaged to give up tobacco. sometimes they leake”

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Posted 7 years ago

Hello Eduardo, and thank you for your feedback. We are glad to hear that you have made the transition from cigarettes to vaping, but are sorry to hear that you have been encountering issues, with some of your eLiquids. A member of the Customer Care Team will contact you soon.

Posted 7 years ago

“After smoking for 20 years, it helped me stop and I’ve now been smoke free for over a year!”

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Posted 7 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping, and are choosing Vype to do this. Should you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mali at: info@govype.com.

Posted 7 years ago

“I bought the vype epen 3 from VIP after being fed up with other devices leaking and coils not connecting properly. I have not been disappointed with this. Great size and not overly priced. I have just purchased a load of epen 3 pods from the website. Free delivery over £35 and I received a free box of pods with my order. All the flavours and strengths are in stock on the website which is something I find I can't always get at high street stores. I have never had any problems with leaking with this device and changing the pods is so easy and hassle free. I will definitely be back for more in future. I”

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Posted 7 years ago

Hello Michelle, and thank you for your feedback. It is nice to hear, that you are enjoying our newest device, the ePen 3 and the choice of flavours. Should you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mali at: info@govype.com.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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