VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,352 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

Write Your review

Tell us how VUSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enjoy my e-pen very much, I order 10 packs of e-caps at a time, but however a few of them appear as if it's just air coming through rather than flavour, which can be very disappointing,”

Helpful Report

Posted 8 years ago

Hello Catherine, and thank you for your feedback. If you experience any more issues with your cartridges, please contact the Customer Care Team on: 0800 133 7350. The team are available Mondays - Fridays, between 09:00 - 17:00. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist you.

Posted 8 years ago

“Plenty of choice, good vapour, e pen and new e pen are excellent, customer service and delivery is also very good”

Helpful Report

Posted 8 years ago

Hello Keith, and thank you for your feedback. It is nice to hear, that you are enjoying using your ePen 3 device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Epen 3 is easy to use although it’s hard to see how much liquid is left in the pod”

Helpful Report

Posted 8 years ago

Hello Stephen, and thank you for your feedback. It is always nice to hear, that you are enjoying using our new ePen 3 device. The device has been designed to let you know when the cartridge needs changing. You will know when it is time to change the cartridge, as the device will flash white five times. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“A great alternative to normal cigarette”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“My wife uses these after umpteen years of the real weed smoking up to 50 cigerettes a day. She has now been weed free for over 5 years using e-cigarettes which has been much better for her health. She loves the flavours but with a nicotine content. I just wish you could get the batteries separate as they only last about 3-4 months with constant use. You have to buy the complete starter pack.”

Helpful Report

Posted 8 years ago

Hello Michael, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are choosing Vype to do this with. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Excellent product, first delivery service, worth every penny.😁👍”

Helpful Report

Posted 8 years ago

Hello Mary, and thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“the vape experience is pretty good; battery lasts well, just the right amount of vape 'draw' (rather than those silly clouds of vape that some machines produce). Flavourless good.”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. It is nice to hear that you are enjoying using your Vype device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“I have been using the V-Pen3 for a number of months now, I love the design and the fact that when you change the month piece every time you change your cartridge. So the top half unit doesn’t degrade over time. The web site is easy to use and offers on multiple purchases and free delivery over £35. Delivery is quick usually receiving orders in 2-3days from original order placed”

Helpful Report

Posted 8 years ago

Hello Diane, and thank you for your feedback, regarding our new ePen 3 device. It is nice to hear, that you are enjoying using your device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“The quality of the device, in terms of design, materials and functionality is miles ahead of the majority of e-cigarettes on the market. The website reflects the quality of the brand and is easy to use. At the back end Vype appear to prioritise getting orders out very quickly and their customer service team are very helpful and I felt that they genuinely put my needs and concerns as a customer first. If there was one area I think they could improve on, it would be to use a different courier service and Yodel are too casual and unreliable in the way they deliver (or don't deliver) the end product. The courier lets Vype down unfortunately but they are know for being unprofessional. I would definitely recommend Vype products to friends and family though. They are the best on the market.”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices, and are pleased with the customer service they receive. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Excellent product. I decided to buy the new e-pen3 to help me stop smoking. I haven’t smoked since I started using it. The flavours are great and the indication of low battery and empty cartridges is what also makes this product highly rated.”

Helpful Report

Posted 8 years ago

Hello Matthew, and thank you for your feedback. It is nice to hear, that you are enjoying your new ePen 3 device. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Helped with the habit of having cigarettes in your hand. The cartridges don’t last long enough so works out expensive”

Helpful Report

Posted 8 years ago

Hello Carol, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are chosing Vype to do it with. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Easy to use Satisfies nicotine craving”

Helpful Report

Posted 8 years ago

Hello Gwen, and thank you very much for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“No spills and quiet good on vapour. Feels very nice.”

Helpful Report

Posted 8 years ago

Hello Gaynor, and thank you for your feedback. It is always nice to hear, that our customers enjoy using their Vype devices. If you have any queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“I like the nice smooth clean feel that I get from Vype e-cigarettes. It would be better though if the bottles also came in 18mg/ml.”

Helpful Report

Posted 8 years ago

Hello Justin, and thank you for your feedback. It is always nice to hear, our customers enjoy using our products. We do a range of eLiquid bottles in the 18mg strength. If you take a look at our website, you will be able to see the full range of flavours and strengths available. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com.

Posted 8 years ago

“Good flavours & good value.”

Helpful Report

Posted 8 years ago

Hello Allan, and thank you for your feedback. It is always nice to hear, that our customers are enjoying using their Vype device. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Nice and strong vape”

Helpful Report

Posted 8 years ago

Hello Sarah, and thank you for your feedback. It is always nice to hear, that our customers are enjoying using their Vype device. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com.

Posted 8 years ago

“The ordered items were out of date.”

Helpful Report

Posted 8 years ago

Hello Krishna, and thank you for your feedback. Please note that the date printed on our products is the date of manufacturer, and not an expiry date. If you have any further queries, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 8 years ago

“Improvement on my last ecig. Glad it was recommended.”

Helpful Report

Posted 8 years ago

Hello Dee, and thank you for your feedback. It is always nice to hear, that our customers are enjoying using their Vype device. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com.

Posted 8 years ago

“Perfect strength, nice flavours, easy to use, no liquid...”

Helpful Report

Posted 8 years ago

Hello. Thank you for your feedback. It is always nice to hear, our customers enjoy using our products. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or you can e-mail at: info@govype.com.

Posted 8 years ago

“Gladthatme and my husband have stopped smoking after 50 years, not sure if we would have done it without Vype, brilliant product and speedy delivery, customer service wa excellent, what's not to like”

Helpful Report

Posted 8 years ago

Hello Diane, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping, and are choosing Vype in order to do this. If you have any queries, about our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or, you can e-mail at info@govype.com.

Posted 8 years ago

VUSE is rated 4.5 based on 6,352 reviews