VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,343 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a great company, I had a problem with the battery unit on my ebox, even though it was outside their guarantee period they replaced it with the minimum of fuss. Got to say the ebox is a really great vaping devise and the customer service is excellent.”

Helpful Report

Posted 6 years ago

Hello Wendy, and thank you for your feedback. We are happy to hear, that the Customer Care Team were able to resolve your issue for you, and that you enjoy using your eBox device. If you have any further queries, regarding any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 between the hours of 09:00 - 17:00. Or, you can e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 6 years ago

“I love that it’s a cartridge and no messing about with liquid. Quite impressed with how it works, get a good inhalation. I do think it would have been nice to get a special offer as a new customer.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that you are enjoying using your new Vype device. If you refer a friend to join Vype, and they spend over £15.00 on their first order, both you and the person you refer, each receive a £10.00 credit (that will show as 1000 points) on your Vype account. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Love my vype E-Box , best E-cig Iv tried . The smooth taste and lovely flavours are v good”

Helpful Report

Posted 6 years ago

Hello Anita, and thank you for your feedback. It is always nice to hear, that you are enjoying using your eBox device, and our range of flavours. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“They are making it less difficult to stop smoking”

Helpful Report

Posted 6 years ago

Hello, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are using Vype to do this. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“They work for me.”

Helpful Report

Posted 6 years ago

Hello Michael, and thank you for your feedback. It is always nice to hear, that our customers enjoy using our devices. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Haven't smoked for 2 years with the epen. I particularly like that you feel the inhalation at the back of the throat, like a real cigarette. I thought I'd never give up. Thoroughly recommend”

Helpful Report

Posted 6 years ago

Hello Anne, and thank you for your feedback. It is always nice to hear, that you are enjoying using your ePen device. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“always perfect quality e liquid, i won't buy anything else. i missed out on a bank hol offer due to item going out of stock. customer service assistant Hania on live chat was extremely helpful, competent, thorough and honest and honoured the offer for me, giving me a credit to my account and still got the multibuy offer of 6 for 5. Delivery free with the order as i order a good few at a time so hitting the free delivery threshold, delivery was prompt previously and items arrived perfectly. couldn't ask for better and i feel confident with the quality control at vype. would highly recommend and this comes from an experienced vaper who has previously bought dire dreadful liquids from the multitude of pop up vape shops which were a waste of money and mostly went in the bin that frankly are not strictly quality controlled like vype- the proof is in the pudding! Well done Vype!”

Helpful Report

Posted 6 years ago

Hello Faye, and thank you for your feedback. We are pleased to hear that the Customer Care Team were able to resolve your issue for you. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team, who are always happy to help on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or there is also the option of e-mailing at: info@govype.com.

Posted 6 years ago

“I purchased the epen and after 36 years of smoking I am on day 6 of not using cigarettes. It’s the only vape item I have ever got on with. It’s very smooth with ample effect. Thank you very much”

Helpful Report

Posted 6 years ago

Hello Brenda, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are using Vype to do this. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Small,compact. Easy to use.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. We are pleased to hear, that you are enjoying using your device, and if you have any further queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“The e-3 vype is really worth owning.much better than any of the other vypes I’ve owned more intense flavour.”

Helpful Report

Posted 6 years ago

Hello Shelley and thank you for your feedback. We are pleased to hear, that you are enjoying using your new ePen 3 device. If you have any further queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Vype e cigarettes Are the best e cig I have ever owned, I would recommend them to anyone who is thing of buying an ecig, the customer care and support is excellent. Highly recommended”

Helpful Report

Posted 6 years ago

Hello Chris and thank you for your feedback. We are pleased to hear, that you are enjoying using your device, and were pleased with the customer service received. If you have any further queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Product was exactly as ordered, and arrived very fast (next day!!)”

Helpful Report

Posted 6 years ago

Hello Shaun and thank you for your feedback. We are pleased to hear, that you are enjoying using your device, and were pleased with the delivery service. If you have any further queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“I've tried quite a few e-cigs but this one is the only one I get on with”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using our devices. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com

Posted 6 years ago

“Excellent service. I ordered the wrong strength for my e_pen, however, quick telephone call and the correct strength was dispatched. Must add that the original order had already been sent and I was advised to refuse the package which I did and on confirmation the order was sent. No quibbling like soom firms about returns. I will continue to use Vype refills.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback, and we are pleased that we were able to resolve your issue to your satisfaction. If you have any further queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Excellent service-love my new e-pen-no more spilling liquids!”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that you are enjoying using your new ePen device. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com

Posted 6 years ago

“I have the e tank and have been a smoker for nearly 30 yrs but by using the e tank, I have stopped completely, it's been 4 months now and I know I'll never have another cigarette again!! I have weaned myself from 12mg of nicotine down to 3 and am just about to start 0, once my 3mg has gone, I've already bought it and am ready to go!! Best thing I ever did and great flavours!! Xxx”

Helpful Report

Posted 6 years ago

Hello Claire, and thank you for your feedback. It is always nice to hear, that our customers enjoy the transition from cigarettes to vaping, and are using Vype to do this. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“No mess nice pen and easy to change cartridges”

Helpful Report

Posted 6 years ago

Hello Ruth, and thank you for your feedback. It is always nice to hear, that you are enjoying using your ePen device. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“The delivery time is amazing and their products are good quality and very reliable, 100% recommend vype to anyone looking to Vape.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers enjoy using our products, and that you are pleased with the delivery service. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Mondays - Fridays, 09:00 - 17:00). Or you can e-mail at: info@govype.com.

Posted 6 years ago

“Easy to use and battery life is long.”

Helpful Report

Posted 6 years ago

Hello. Thank you for you feedback. It is always nice to hear that our customer enjoy using our devices. If you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350. Or, you can e-mail at: info@govype.com.

Posted 6 years ago

“When it was working it was great. Did everything it promised. Mine has now refused to charge properly and isn't holding any power after 2 months.”

Helpful Report

Posted 6 years ago

Hello Jennifer, and thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 6 years ago

VUSE is rated 4.5 based on 6,343 reviews