VUSE Reviews

Name: VUSE
Rating: 4.55

4.6 Rating 6,339 Reviews

91 %

of reviewers recommend VUSE

4.6

Based on 6,339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not keen on this product,recommended by friend who loves it,but it’s not for me. Will be going back to my usual brand.”

Helpful Report

Posted 6 years ago

Hello. Thank you for your feedback. A member of the Customer Care Tam shall contact you soon.

Posted 6 years ago

“The flavours are horrible and the caps finish very quickly. Whilst the pen itself is decent it relies on the cap flavours which are a disgrace”

Helpful Report

Posted 6 years ago

Hello Sarfraz. Thank you for your e-mail. We were sorry to read of the issues you have encountered with your ePen cartridges. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“I ordered the Pebble and it is truly woeful. No hit and it packed up after a week. The tank version is much better and the e liquids are great.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We were sorry to read of the issues you have been having with your device. A member of the Customer Care Team will contact you soon.

Posted 6 years ago

“The product itself isn’t bad, but one of the items you sent me was wrong, I emailed your support people to get it sorted and have still had no response.”

Helpful Report

Posted 6 years ago

Hello Sophie, and thank you for your feedback. We were sorry to read of the issues you have had with your order. We can see that a member of the Customer Care Team responded to your ticket on 19.01.2018, and are awaiting your response. If you could respond at your earliest opportunity, then the team will be able to resolve this for you as quickly as possible.

Posted 6 years ago

“I have the ebox and find it fantastic but I brought my wife the etank pro as she didn't smoke as much as me and I am really disappointed with the battery life as she has to charge it two or three times a day which when out and about is a problem other than that it vases really well but due to this issue is would only buy one as a spare my advice would be to leave this one and buy the ebox instead”

Helpful Report

Posted 6 years ago

Hello Phillip. Thank you for your feedback. A member of the team will contact you soon.

Posted 6 years ago

“I really like the Pebble and bought the product as soon as it was released. Sadly the batteries are unreliable and just not fit for purpose. I have bought a large number of them and every one has an incredibly short life. The money I have wasted on this is HUGE ! I have sadly had to give up on them.”

Helpful Report

Posted 6 years ago

Hello Russell, and thank you for your feedback. A member of the Customer Care Team will contact you within the next 24 hours.

Posted 6 years ago

“3 out of my 5 cartridges leaked e-liquid.”

Helpful Report

Posted 6 years ago

Hello and thank you for your feedback. We were sorry to read of the problems you have had with your cartridges. A member of the Vype Customer Care Team will contact you shortly.

Posted 6 years ago

“Really weak inhalation. Waste of money.”

Helpful Report

Posted 6 years ago

Hello Michelle. We were sorry to read of your issues regarding your device. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“The Pebble is a great idea, small, easy to use and handy. I switched from smoking in May 17 to vype pebble and never touched a cigarette any more. But... And that's a big problem. Since then I bought 5 Pebbles and they all get broken. I simply an constructional issue. Sometimes the caps are dripping liquid. And this liquid drops through the small holes inside the body of the pebble and inside the depression switch, so that the switch gets out of funktion. The Vype customer care always changed the broken pebble into a new one, but now they say it's not possible anymore. So I give them all back to vype to get my money back. I really loved the pebbles, but the is a need to change the construction from a automatic depression switch into a version with a normal, mechanical switch as used in most of the other vaporizers.”

Helpful Report

Posted 6 years ago

“Really disappointed with the estick maxx. I had just about stopped smoking with the previous vype estick, and then all of a sudden couldn't get them. I found the maxx way overpriced, tastes awful, catches your throat, little vapour to blow out and too low in nicotine content. Sorry, but I really wanted to like it too :-(”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were sorry to hear of your experience using the eStick Maxx. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“The battery failed to charge after a period of 7 weeks. Very disappointing.”

Helpful Report

Posted 6 years ago

Hello Kathleen and thank you for your feedback. We were sorry to hear of the issues you have experienced with your device. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“I use a pebble and these are disappointing. The cartridges spit the liquid when you try to inhale the vapour and the pebble itself doesn't last long. Poor battery life and doesn't work if gets "too cold".”

Helpful Report

Posted 6 years ago

We are very sorry to hear that you have not enjoyed using your Vype Pebble. Please can you contact our Vype Care team on 0800 1337 350 or info@govype.com. One of our Vype Care team will be pleased to assist you with any issues.

Posted 6 years ago

“Bring back the original eStick in the case ASAP. The eStick Maxx is so inferior to the original. It makes a noise whilst dragging + the Water vape is terribly small. I keep buying it, I keep being disappointed. You had a great product & you messed it up.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We were sorry to read that you have not been enjoying using the eStick Maxx. A member of the Customer Care Team will contact you shortly.

Posted 6 years ago

“eStick Maxx - I have tried 3 cartridges so far & 2 have leaked into my mouth. Not pleasant! You recommend to wash your mouth out if swallowed - this is not always possible to do. As I have 12 more cartridges left, I hope they do not leak”

Helpful Report

Posted 6 years ago

“Good taste to start with but after 10/15 pulls the taste dulls out. Moved on to the pro tank but the battery also doesn't last very long. Went back to my other ecig, but I still use the eliqud you sell. Best on the market.”

Helpful Report

Posted 6 years ago

“I bought the mixed berry for the epen and it genuinely tastes like nothing! Smells like it, but just tastes almost dirty, left me with a really sore throat!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear that you have not enjoyed using your Vype ePen caps. Please can you contact our Vype care team on 0800 1337 350 or info@govype.com.

Posted 6 years ago

“I have tried both the tank pro and the box and with both these products, the battery leaks to an unacceptable level. I am currently using the tank pro and when this battery fails, I will be looking for another vaping product to use.”

Helpful Report

Posted 6 years ago

“So far I have bought 5 pebble devices, 2 out of them were malfunctioned. More than that, almost half of the bought cartridges, were licking in the mouth while usage. In General I'm not satisfied with the pebble vype device, and now I bought e pen vype in order to try it as well.”

Helpful Report

Posted 6 years ago

“not satisfactory smoking experience. I need a more powerful e-cig.”

Helpful Report

Posted 7 years ago

“Either I have been unlucky or the Vype Pebble was not tested properly before being sent to market. The problem isn't with the pebble battery part - that is fine, it charges quickly and lasts somewhat close to the manufacturers statement. The problem is with the cartridges. I order 2 boxes and 1 cam with the device, giving me 5 in total. Every one of these cartridges on more than one occasion leaked "e-liquid" into my mouth at some point during use. Furthermore, each cartridge lasted for very different timeframes. The cartridge that came with the device lasted 3.5 days, where as the other 4 purchased barely lasted a day - 2 lasted less than a day. As someone who isn't a heavy user, the difference is vast. I have had the device 1 week so far, after the 1st cartridge finished I was expecting to be able to purchase approximately 5 boxes to last 1 month. However all cartridges are now empty in 1 week, I would need to purchase 10 boxes at this rate - this actually makes it cheaper to get a megabus to Germany and purchase rolling tobacco for the month!!!!!! Due to the variations in cartridge life, I decided to open them up to see if there was an internal problem. All of the rubber seals weren't good enough to seal in the e-liquid. The liquid had leaked out of the seal and into the mouth piece part, which is why liquid was ending up in my mouth on multiple occasions. The liquid had also leaked onto the circuit board which connects the coil to the cartridge. this wasn't a small amount either. It was covered in liquid. This occurred in all 5 cartridges. the chambers are either being over filled to meet an expected lifetime criteria or there is something fundamentally wrong in the manufacturing / design process of these seals. For a product containing a poisonous substance, this could be quite dangerous. very poor”

Helpful Report

Posted 7 years ago

VUSE is rated 4.6 based on 6,339 reviews