VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,343 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Semi happy. I find the cartridges 1/5 leak which makes a very unpleasant taste. Also I find it unbelievable that Boots stores are out of refills ,to the extent there’s no stock in their warehouse. Therefore I had to order mint refills directly from yourselves, which incurred a postal charge. When I said to the lady who took my order, you should inform your sales director , Boots , hardly a small retailer are out of stock of epen refills. She didn’t seem to respond ,as I would have expected ie I’m on it. However, maybe Boots are not paying their bills on time.”

Helpful Report

Posted 7 years ago

Hello Diana, and thank you for your feedback. If you do have any issues with your cartridges, please ensure you contact the Customer Care Team, and they can try and go through some troubleshooting steps with yourself. Regarding retailers such as Boots, we do not have any control over what they order and how often they replenish their stocks, as this is their commercial decision. If you have any queries, about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday 09:00 - 17:00), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Helped enormously to cut down on all the toxic ordinary cigarettes. Who knows maybe in a few weeks time I'll probably be a non smoker as the Vype are so enjoyable. No smell either just great taste.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping. if you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 or info@govype.com.

Posted 7 years ago

“10 out of 10”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is nice to hear that our customer enjoy using our devices. If you have any questions, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Vype leaked so useless”

Helpful Report

Posted 7 years ago

Hello Elaine. Thank you for your feedback. A member of the Customer Care Team shall contact you soon.

Posted 7 years ago

“I am using a aTank Pro and the overall performance is good. It has 2 weaknesses i would like to highlight. Firstly, the liquid keeps on leaking to the battery section causing disruption is smoke. Secondly, the battery charging cap is too loose, keep on sliding freely.”

Helpful Report

Posted 7 years ago

Hello Hassan. Thank you for your feedback. If your device is leaking, this could be due to the atomiser not being correctly aligned inside the tank when it has been changed. Ensure the flat sides of the atomiser align flush with the tank, otherwise this can cause a light gap, and liquid leaking out. If you have any further issues, contact the Customer Care Team on: 0800 133 7350 (Monday - Friday 09:00 - 17:00), or info@govype.com and a member of the team will be happy to assist.

Posted 7 years ago

“E Tank Pro is Spot On & Liquids are also very good Especially enjoy the Tobacco Flavours”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear that you are enjoying using your eTank Pro device, and our range of liquids. If you have any queries, about our products, you can contact the Customer Care Team, by telephone on: 0800 133 7350 (Mondays - Fridays between 09:00 - 17:00), or by e-mail at: info@govype.com.

Posted 7 years ago

“Easy to use, helped me to quit cigarettes Great choice of flavours”

Helpful Report

Posted 7 years ago

Hello Christine, and thank you for your feedback. It is always nice to hear that our customers are enjoying the transition from cigarettes to vaping, and the range of flavours too. If you have any queries about our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 or info@govype.com.

Posted 7 years ago

“I enjoy the flavour and they give me encourage me to not smoke cigarettes”

Helpful Report

Posted 7 years ago

Hello Pauline. Thank you for your feedback. It is always nice to hear that our customers enjoy our products, so keep checking our website for any new devices, or eLiquids as when they come out. If you have any queries about any of our devices/eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (between the hours of 09:00 - 17:00 Monday - Friday), or by e-mail at: info@govype.com.

Posted 7 years ago

“From frist day of using it i didn’t feel that i need to smoke. I actually gave up smoking and i am more then happy. Great flavour”

Helpful Report

Posted 7 years ago

Hello Gabriela, and thank you for your feedback. It is always nice to hear, that our customers are enjoying the transition from cigarettes to vaping. if you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 or info@govype.com.

Posted 7 years ago

“Just brilliant”

Helpful Report

Posted 7 years ago

Hello and thank you for your feedback. We are pleased to hear that you are enjoying using your device and eLiquids. If you have any queries about any of our devices/eLiquids, you can contact the Customer Care Team, who will be more than happy to help you on: 0800 133 7350 (Monday - Friday, 09:00 - 17:00), or info@govype.com.

Posted 7 years ago

“I still haven't received my order.”

Helpful Report

Posted 7 years ago

Hello David, and thank you for your feedback. A member of the Customer Care Team has contacted you, about this issue.

Posted 7 years ago

“Have tried a few different devices and would definitely rate this one.”

Helpful Report

Posted 7 years ago

Hello Mary, and thank you for your feedback. We are glad to hear that you are enjoying using your Vype device. If you have any queries about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Good quality equipment and eliquids all the time”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. We are pleased to hear, that you are enjoying using your Vype device. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350, or info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“very good smoke but why do i pay you 6.99 when the coop charge me 399”

Helpful Report

Posted 7 years ago

Hello Michael, and thank you for your feedback. Whilst it is a commercial decision of retailers on how much they charge, we constantly review our pricing structure. If we feel based on customer feedback, that there should be changes, then we can use any feedback as recommendation to change our prices. Your comments have been forwarded to the relevant teams. If you have any further queries, do not hesitate to contact the Customer Care Team on: 0800 133 7350, or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“I gave up smoking 3 years ago with the help of vype and have not had a single cigarette. Very good product and good service.”

Helpful Report

Posted 7 years ago

Hello Deborah, and thank you for your feedback. It is always good to hear, that our customers have managed the transition from cigarettes to vaping and enjoy it. Should you have any further queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“The vype E- box is well made easy to use easy to take apart clean. Parts are ready available and arrive very quickly. You can tell it’s well made when you hold it it feels quite heavy and has a great finish. The only thing is that it needs to have a larger tank the battery lasts a good while though but overall it’s a great product for the start of your vapeing.”

Helpful Report

Posted 7 years ago

Hello Paul, and thank you for your feedback. It is nice to hear, that you are enjoying using your eBox device, and we hope it gives you many hours of enjoyment. If you have any queries, about any of our devices or eLiquids you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Wasn’t very happy with my first two purchase of the vype pro as both leaked within hrs of use but I emailed company to let them know and they kindly responded by supplying me with a free vype e cigarette and pack of flavours. Also gave some great advice which was much appreciated. The vype cigarette was for my fiancé who had just had a lung cancer scare and was advised to stop smoking his 60plus aday cigarettes and to take as a early warning. The vype e cigarette as helped him make the transaction easier and for this we are both grateful. Would definitely recommend to people trying to stop smoking normal cigarettes”

Helpful Report

Posted 7 years ago

Hello Wendy. Thank you for your feedback and we are glad to hear that your partner, is enjoying the transition from cigarettes to vaping. If you have any queries about any of our products, you can contact the Customer Care Team on: 0800 133 7350 (Mondays to Fridays, 09:00 - 17:00), or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Compact size, value for money ,best flavours I have tried, particularly the menthol.”

Helpful Report

Posted 7 years ago

Hello. Thank you for your feedback. It is always nice to hear that our customers enjoy the range of flavours available, and with us continuously launching new flavours, be sure to keep checking our website regularly. If you have any questions about any of our devices, or eLiquids, you can contact the Customer Care Team on: 0800 133 7350, or e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“They are easy to use, affordable and have lots of great flavours”

Helpful Report

Posted 7 years ago

Hello, and thank you for your feedback. We are pleased to hear that you are enjoying using your products, and the range of flavours available. If you have any queries about any of our devices or eLiquids, you can contact the Customer Care Team on: 0800 133 7350 (Monday - Friday 09:00 - 17:00), or by e-mail at: info@govype.com, and a member of the team will be happy to assist.

Posted 7 years ago

“Im loving my ePen, excellent product.I was recommended by a family member to use VYPE as it is the best on the market.I was not disppointed.I will continue to use Vype. Fabulous quality, excellent fast delivery and customer service.I would highly recommend Vype.Thanks VYPE!!!”

Helpful Report

Posted 7 years ago

Hello Gaynor, and thank you for your feedback. We are pleased to hear that you like using your ePen device, which is our most popular device with our customers. if you have any queries, about any of our devices or eLiquids, you can contact the Customer Care Team, who will be happy to assist, on: 0800 133 7350, or email: info@govype.com.

Posted 7 years ago

VUSE is rated 4.5 based on 6,343 reviews