Name: VUSE
Rating: 4.54

“I bought the vype e pen3, a week and two days ago, I am amazed at how I haven't craved for a cigarette while using it, I was a 20 a day smoker and now started my 3rd cartridge, so impressed I bought another starter kit and 4 more cartridges, from the vype company on line, ordering was so easy, and the delivery was efficient and true to their word. If two cartridges per week, well definitely cheaper than cigarettes I was buying per week. I've amazed not just myself but my friends too as they didn't think I'd stop smoking, never say never!!!! 😁 X”

Helpful Report

Posted 6 years ago

Thank you for your feedback, we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Individual e-cigarettes should be available to purchase without the unnecessary charger (I now own 5 of these!!) and the extra cartridges (wrong flavour and wrong strength”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. Our ePen Starter Kits do come pre-packaged with a usb charging cable and a pack of Blended tobacco and Crisp Mint Cartridges. We do make additional Cartridges available to purchase separately. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I like it and they do taste delicious. The smoke is kind of like cigarettes and great help to cut down, just to take a few puffs of the vape instead of a cigarette, but there is however a different feel to it. I furthermore like it cause it easy to bring and use anywhere and the cartiledge is easy to pop on and of. I have however been experiencing the vape juice leeking unto my mouth lately though which I do NOT like!! Hopefully that will be fixed soon”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to learn that you are experiencing leaks on your ePen 3, the liquid is contained within the pod, you should not experience leaking. Leaking can occur from the pods if they are not fully pushed in to the device, or, if you are drawing too hard on the device. A member of our team will be in touch with you shortly to ensure your device is functioning as it should. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Love the epen but delivery on. From the website for replacement cartridges took a long time. They should also sell more flavours in the shops”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Brilliant idea with the coil included, I'd usually forget to purchase them and leave it in to long. Pretty sturdy device to, it hasn't leaked once which usually occurred frequently on other devices.”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“satisfying”

Helpful Report

Posted 6 years ago

Thank you for your review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Now have two, very good product and delivery service”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products and that you are pleased with the delivery. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Good vapour levels and nice pleasant taste. Needs more harsh flavours.”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I love it! I no longer even crave cigarettes :)”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Just got the vype even 3 been working really good for me only down side is that there isn’t enough flavors for the nic salts and thy are very hard to find them in gas stations and convenience stores only seem to have small selections would really like to see more flavors cone out for both Vpro and freebase that would make it great!”

Helpful Report

Posted 6 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I’ve smoked for approximately 30 years ,tried to quit on numerous occasions,but failed miserably,this time I’ve quit for only 1 week (at the minute) but with my epen 3 even at this stage 🤞 I’ve never felt this optimistic,now onwards and upwards ,thank you Vype”

Helpful Report

Posted 6 years ago

Thank you for your five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Received not working. Wanted a replacement but they refunded me instead. So can't review.”

Helpful Report

Posted 6 years ago

We appreciate the time taken to leave your feedback. We are sorry to hear that your device did not work. A member of our team will be in contact with you shortly. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Much better then JUUL”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! We are delighted to know that you are happy with your device. We're happy we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Very Easy to use pen with simple disposals cartridges, drawbacks would be the length of time cartridges and the battery last, I am a regular smoker and cartridges will last between 1 to 3 days and the battery between 1 and 2. However, a good substitute for cigarettes with nice flavours and a variety of nicotine strength cartridges. 18mg is a good hit but I've lowered to 6mg. The product is also a good small size and has a good simple and stylish look. Other substitute smoking products are more economical in the long run as you receive a higher amount of liquid to consume, but I personally am happy to regularly purchase cartridges for the simplicity and easiness of using the product for the moment.”

Helpful Report

Posted 6 years ago

Hi Samuel, thank you for your review. We are happy to know you feel the device is a good alternative and that you have now gone down to 6mg pods. It's also good to know you enjoy the aesthetics of the product. In regards to the length or time the pods and battery are lasting, this is about average. It can be less or more time, depending on use. Thank you for taking the time to leave your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“New type of e-pen is a great disappointment. You now get two cartridges for only slightly less than the three cartridges with the old type. And I had to purchase a whole starter kit since old cartridges were discontinued. I can’t see any advantage at all in the new version. Slightly less easy to use and less satisfying. If it ain’t broke don’t fix it. But effective marketing. However the upside is that I think I may now give up since I no longer enjoy vaping.”

Helpful Report

Posted 6 years ago

Hi Helen, thank you for your review. We are sorry to learn of your disappointment with the ePen 3. Whilst there are 2 pods in each pack, they do offer 2ml of liquid per pod, which is more than the ePen refill contains. I can also confirm the ePen refills have not been discontinued and are widely available on our website, https://www.govype.com/uk/e-liquids/epen-caps We appreciate the time taken to leave your feedback. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Devices leaks almost daily. So far I have returned 12 devices because of faults such as: device stops working, device overheats, leakages.”

Helpful Report

Posted 6 years ago

Hi Nadia, thank you for your review. We are sorry to learn that you are experiencing leaks on the ePen 3. As the liquid is contained within the pod, you should not experience leaking. Leaking can occur from the pods if they are not fully pushed in to the device, or, if you are drawing too hard on the device. We would recommend allowing the device to do the work as when the button is held down the liquid is vaporised, all you need to then do is draw lightly on the device. If you still require assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“The new E Tank Pro 2 is by far superior to the the E Tank pro, much much longer battery life and better vape flavour, TOP CLASS”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star feedback! We're delighted to know you are happy with your eTank Pro 2. We're happy you are enjoying this and that you are happy with the extended battery life in comparison to the eTank Pro. It's great to know we can meet your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I very much like the Vype e-cigarettes, however sometimes I experience leaking which really concerns me.”

Helpful Report

Posted 6 years ago

Hi Luca, thank you for your review. We're happy to know you enjoy using Vype device. We are sorry that you experience leaking with the ePen 3. I would suggest that when drawing on the device, be sure you are not drawing too hard, allow the device to do the work for you as it has to vaporise the liquid before you draw. If you still require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I've tried many different types of vape's in order to quit smoking and none have been successful but I decided to give the vype e-pen3 a go and have been very impressed by it and would strongly recommend it to anyone. It very lite and fits nicely in my pocket..”

Helpful Report

Posted 6 years ago

Hi Simon, thank you for your 5 star review! It's great to know you are happy with your ePen 3 and that you enjoy the aesthetics of the product. We're delighted we can offer you an alternative that you are enjoying. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Great value for money, easy to use plus not to big just the right size. Love the Pro 2. 😊😊😊”

Helpful Report

Posted 6 years ago

Hi Mike, thank you for your 5 star feedback! We're delighted you are happy with your eTank Pro 2 device. it's good to know you feel it is good value for money and you find it easy to use. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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