VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,352 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is very nice and looking good quite handy can use easily and carry in a pocket .material doesn’t burn the lip like other vape doses .no filling liquid required just change cartridges”

Helpful Report

Posted 7 years ago

Hi, thank you for your review. It's good to know you are happy with your device. It's great to know you enjoy the feel and design and that you enjoy the simplicity. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

“I like your website - user-friendly and attractively laid out goods. Also, I liked the fact that my order was followed-up with notifications regarding delivery. Most of all, I liked the fact that you used Yodel because I was able to follow the progress of my package and, because of the way the tracking system works, I was able to estimate the time of delivery - which being a very busy person is really helpful. I hope you always use Yodel because this is the first time I've ever been able to track - almost to the minute - the arrival of an order!”

Helpful Report

Posted 7 years ago

Hi Yvonne, thank you for your 5 star review! Thank you for your compliments in regards to the website. We do try and make it as simplistic and attractive as possible. We're happy to know you were kept informed on your order, we understand this is important to our customers. We will be continuing our relationship with Yodel and we hope many other customers will enjoy the new feature where you can follow the parcel. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

“All in all the best e-cigarette there is. Good flavour, easy and clean change of cartridges. The only down side is to leave your pen vertical as the oil seeps into the mouthpiece if left horizontal. This is okay for the epen as the end is flat but not for epen3.”

Helpful Report

Posted 7 years ago

Hi Ruth, thank you for your feedback! We're happy to know you enjoy the flavours and how simple it is to change out the refills. The ePen 3 should not leak out of the mouthpiece when horizontal or vertical. At times you may experience small bits of residue at the mouthpiece, but it should not be a leak. If the issue persists, please do get in touch with us. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

“The new e pen3 is awful , leaks into your mouth , used to get a day and half out of one cartridge your lucky with the new ones if they last 8 hrs . Cost more ... Get less ... Leak into your mouth..... Buy a different brand”

Helpful Report

Posted 7 years ago

Hi Andy, thanks for taking the time to leave your review. Our ePen3 cartridges provides approximately 200 puffs in our testing, but this will depend on your personal vaping behaviour. As the ePen3 battery is significantly more powerful than our original ePen, it will vaporise the eLiquid at a faster rate, reducing the amount of puffs it is capable of per cartridge, but increasing the volume of vapour and flavour delivery per puff. We are very sorry to hear however, that you’ve been having trouble using your ePen3. Leakage is not a common occurrence we have seen on this device at all, and as such we are keen to investigate your product as soon as possible. We can see you have been in touch with our team very recently, and we provided the return instructions for you to resolve this matter. It is difficult for us to investigate further without receiving your products, but we hope to hear from you soon, and aim to resolve this for you as soon as possible.

Posted 7 years ago

“No comments”

Helpful Report

Posted 7 years ago

Thank you for taking the time to give us a four star review. All customer feedback is greatly appreciated. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“After you get use to how it works and changing the cartridges it works great and you can use if freely all day. The product design and ease of use is excellent in my opinion and easy to put away in your pocket, not too clunky and very attractive to look at as well.”

Helpful Report

Posted 7 years ago

Thanks for the awesome review! We are happy to know that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“Best thing I done to give up smoking and go vape. I use the epen 3 which I love but do think the refill pods are to expensive.”

Helpful Report

Posted 7 years ago

Thank you for your five star review! We are glad that you are enjoying your ePen 3. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 7 years ago

“They are quite good. No leaking as they are capsules and not pour in liquids. Also less vapourising than I have seen in some pubs.”

Helpful Report

Posted 7 years ago

Thank you for your review. We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“Early days but with the e cig will try the vype is one of the better ones that i have previously tried.”

Helpful Report

Posted 7 years ago

Thanks so much for the review! All customer feedback is greatly appreciated and helps us implement changes to our services. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“Love the Vype. It helped me give up cigarettes. It’s sleek, easy to use and even more important really affordable. I would highly recommend. Give it a go see what I mean.”

Helpful Report

Posted 7 years ago

Thanks so much for the five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“i wanted to try this to quit cigarettes because the hospital told me my chronic emphysema is getting worse. the device is small & simple to use, even the juice pods are easy to change, i cannot fault the design & technology at all. using this did cut down on my heavy smoking, but not enough to stop my cravings, maybe i should have tried their new nic salt pods, which i recently read are better for heavy smokers like me who are trying to quit.”

Helpful Report

Posted 7 years ago

Hi Peter, thanks for taking the time to leave your review. We are very sorry to hear about the issues you have been having with our 14 day trial. We are going to investigate this straight away for you and a member of the Vype care team will be in touch shortly.

Posted 7 years ago

“I really enjoyed the Vype e-cigarettes.”

Helpful Report

Posted 7 years ago

Thanks for the review! We are glad that you are enjoying your ePen 3. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“Impressed with my vote e cigarette. Easy to use, stylish and does the job perfectly.”

Helpful Report

Posted 7 years ago

Thanks for the five star review! We are happy that you are enjoying your ePen 3! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“Vape pen did not arrive. Yodel stated it was recorded as delivered and would look into it but never got back to me. Emailed vype to explain what has happened and they never got back to me. Money wasted on a present for my father in law who is trying to giving up smoking for a heart bypass opperation”

Helpful Report

Posted 7 years ago

Thank you for your review. Please accept our apologies for the issues you have experienced with your delivery and our email responses. Unfortunately, we have been experiencing technical difficulties with some of our emails. You can use UK_Vype_Customer_Services@bat.com as an alternative email address for the Vype customer care team. In regards to your issues with delivery, one of our Vype care team agents will be in contact shortly.

Posted 7 years ago

“I have used Vype ePens for nearly 4 years and in truth they helped me give up smoking BUT they seem to be winding down the version I use and it is becoming an inconvenience. Buying the caps is almost impossible as the outlets selling them have almost dried up (e.g. Sainsbury's, Tesco's etc) and I'm left only being able to but online via Vype which is not convenient. Also, they are unable (unwilling) to sell me new batteries as they say it is against the law BUT they will sell me a starter pack including the previously mentioned battery for a premium - this doesn't seem fair. I am looking for alternatives as I feel they are complacent about their existing customers.”

Helpful Report

Posted 7 years ago

Thank you for your review Peter. We are very sorry that you are struggling with the availability of your chosen cartridges. Unfortunately we no longer sell spare batteries for our devices due to regulations on the transport of lithium-ion batteries. One of our Vype Care team members will be in touch shortly to talk about the availability of your cartridges. If you require any assistance before then please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 7 years ago

“I have found Vype products to be really good over the last couple of years. They helped me stop smoking and I’m now nicotine free. Recently I had some issues with my order and had to contact customer service. My order was cancelled because I had used an invalid card so I placed another order which went through but for some reason was cancelled by Vype. I contacted customer support and was basically dismissed by a very abrupt employee. I then raised a further query online and received an apology saying I would receive a £5 credit in my account. I waited for about a week and there was nothing in my account? So I contacted the online support team again and there was no response? I eventually went back on the website and completed my order but I am still awaiting a response and there is still no sign of any credit which I was told I would receive?”

Helpful Report

Posted 7 years ago

“As a smoker for many many years and have tried other E Cigs I’ve never stuck to them .....this one I’ve manage for a week now cutting down to 2 normal cigarettes a day ....I found the 18mg too strong and it’s a pity shops don’t sell the lower strength ..I had to buy the 6mg from the website. All in all I found this “pipe” to be the best 👍👍”

Helpful Report

Posted 7 years ago

Hi Wendy, thank you for your 5 star feedback! We're delighted we can offer you an alternative that is working for you and that you enjoy using. We do understand that many retailers will not stock the full range, however you can always order from us directly at www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

“Great substitute, using this instead of having a cigarette more and more every day. Tastes really good, especially the peach swirl. Much cheaper also, would definitely recommend!”

Helpful Report

Posted 7 years ago

Hi George, thank you for your 5 star review! We're delighted we can offer you an alternative that you are enjoying and that you like the taste of the Peach. It's also a great bonus that we can save you money! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

“Very satisfied with your speedy delivery when ordering online.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback! It's awesome to know how satisfied you are with your purchase and that delivery arrived promptly! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

“I have used Vype for a number of years and feel safe because of who the manufacturer is. I feel very strongly that I am unable to buy spare rechargeable batteries for my device.When I enquired I was given a silly excuse that you are not allowed to sell me the rechargeable battery on it's own. It's perfectly OK to buy the complete kit that includes the rechargeable battery. This makes absolutely no sense to me at all. This needs sorting out asap or you will lose my custom.”

Helpful Report

Posted 7 years ago

Hi Paul, thank you for your review. It's good to know that you feel safe purchasing from ourselves. We do understand your frustrations in regards to the batteries and wishing to but these separately. Unfortunately the batteries are only sold as part of the starter kit and this is unlikely to change in the near future. We will of course forward your feedback on to the relevant team. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 7 years ago

VUSE is rated 4.5 based on 6,352 reviews