VUSE Reviews

Name: VUSE
Rating: 4.54

4.5 Rating 6,348 Reviews

91 %

of reviewers recommend VUSE

4.5

Based on 6,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0800 1337 350

Email:

info@goVype.com

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VUSE 1 star review on 16th December 2024

Austin

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s really good but expensive cartridges that don’t last long”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are glad that we can meet your vaping needs. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. If you do require any further assistance, please feel free to contact the Vype Customer Care team on 0800 1337 350 or info@govype.com.

Posted 6 years ago

“this e cigarette is great. I bought this on a Tuesday 2/1/19 and did not smoke another cigarette again. would recommend this to anyone trying to give up smoking which I have already done so. thanks”

Helpful Report

Posted 6 years ago

Thank you for your five star review! We are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Fantastic smoking cessation aid. My husband and I decided that we should give up cigarettes but were both daunted by the prospect. Scared of failure, we found ourselves looking at a fixture in the supermarket selling Vype products. We were novices when it came to vape products and really didn’t know much about it. So we took the plunge with the off the shelf Vype 3 e-cigarettes. We felt they were reasonably priced and easy to use and our outlay had not been too significant if we didn’t like them. No need to worry however as we both enjoyed using them. Neither of us has had a single craving for a cigarette and we are now into our 5th day without one. Our next quest will be to reduce the nicotine content which this product will allow you to do. Very positive results 👍❤️”

Helpful Report

Posted 6 years ago

Thank you for the five star review we are glad that you are enjoying the transition from cigarettes to vaping, and have chosen Vype to do this. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Ordering online is easy, the delivery service is very good and you can tract it, the flavor i use is very good. I would recommend this company.”

Helpful Report

Posted 6 years ago

Thanks for the awesome review! We are glad that we are a good fit for your vaping needs. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“delay on shipping and the worst e-liquid I've ever used”

Helpful Report

Posted 6 years ago

Thank you very much for taking the time to leave a review. We are very sorry to hear that there was a delay with your shipping. A member of the Vype Customer Care team will look in to this straight away for you and we will directly contact you. We’ll also be able to discuss the eLiquid you have been using and hopefully find a suitable resolution for you. In the meantime, if you do have any more concerns please feel free to contact us on 0800 1337 350.

Posted 6 years ago

“Worth the money better than other vape pens Order on line refill Came within few days Well packaged”

Helpful Report

Posted 6 years ago

Thanks for the excellent review! It's great to hear that you are enjoying your Vype products and that your order arrived quickly. If you require any assistance, please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“Nice pen and convenient to use. Refills don’t last long at all and can’t see how much is in them like the old one. Spent far more money than cigarettes! Not cost effective at all maybe for a short term use. Shame the older version worked well and lasted a few days. Will be buying another vape pen. Annoyingly you only ever get the 18mg in stores so have to order online too.”

Helpful Report

Posted 6 years ago

Thank you for your review! All customer feedback is greatly appreciated. We do believe we are at a competitive price point in regards to competitor brands but your feedback is always welcome. At Vype, we only use high-quality ingredients and test each batch of our eLiquids produced to ensure a consistent, quality vapour. Our ePen 3 has a function to let you know when the cartridges have run out of eLIquid. The device will flash white five times to let you know the cartridge needs changing. Our ePen3 has just won product of the year in the e-cigarette category, and the feedback from customers has been very positive since launch. We have increased the output power in comparison to the current ePen If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com.

Posted 6 years ago

“I can’t praise the e-vyp 3 product enough Anybody wanting to give up smoking, you definitely won’t be disappointed. I was smoking 20/25 cigarettes daily, Using the e-vype pen is enough for me, I still get the urge to smoke but I do think that is habit more than need. I use the tobacco flavoured pods, so impressed with the product & myself, give it ago you won’t be disappointed. I have also tried to give up smoking before using other products, without succcess.”

Helpful Report

Posted 6 years ago

“improving all the time but a tad expensive”

Helpful Report

Posted 6 years ago

Hi Tony, thank you for your feedback. We are happy to know that we can meet your vaping needs. We believe we are at a competitive price point in regards to competitor brands. Our products offer a premium experience at a competitive pricing, however we appreciate your feedback on this and we will pass this on. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Finding this so easy compared with a tank to fill. Battery life is good. Still using the first flavour but would be good if there was one that tastes like a cigarette”

Helpful Report

Posted 6 years ago

Hi, thank you for your review! We are happy you enjoy the simplicity of your Vype device. We do offer a wide range of flavours to suit all customers. I would suggest trying the Golden Tobacco or Master Blend vPro refills as an alternative. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Very good service staff very good”

Helpful Report

Posted 6 years ago

Hi Patricia, many thanks for your 5 star review! It's great to know our staff are providing service to match our great products! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Good product - goodbye to smelly smoke, stained fingers and walls and black lungs. Charges quickly then runs out - only issue. Wish there were Vype shops around.”

Helpful Report

Posted 6 years ago

Hi, thank you for your feedback! It's great to know we can offer an alternative to smoking for you that you are enjoying. Many of our customers opt to have a couple of devices to ensure a full battery is always available while another is on charge. We do stock our products in many retailers across the UK. We are available in all major supermarkets and also other retailers such as WH Smiths and Boots. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Brilliant little vape. Had been wanting to quit smoking for a while now but didn't fancy having to keep refilling and replacing bits on normal vape etc. So I thought I would give this a go and I havn't had a cigarette for over a month now. Good choice of flavours and so easy to use, have bought another one now as backup.”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star review! It makes us very happy to know that we can offer you an alternative that works well for you and that you enjoy the simplicity of. We're happy to know you enjoy the flavours! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“Vype e-cigarettes are a great way to get off and stay off cigarettes and cigars. I like the range of flavours and nicotine strengths available”

Helpful Report

Posted 6 years ago

Hi Frederick, thank you for your 5 star feedback! We're delighted we can offer an alternative to smoking that you are enjoying. It's good to know you enjoy our flavours as much as we do! If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I enjoy the tobacco flavour. However I get irritated at the seed with which the vype models I have used have been discontinued. Also it is hard to tell other than by taste when the cartridge is empty”

Helpful Report

Posted 6 years ago

Hi Dawn, thank you for your review. It's great to know you are enjoying the flavour of the pods. At times we do have to sadly discontinue products due to advancements in technology and to make way for new products that our customers will love. With the ePen 3 you will notice the light will blink a pinkisg/white colour when the pods is empty. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I haven't yet received my order....regardless of yodel saying it has been delivered .....not to my address.This isn't the first time this has happened with this courier.......so sorry no review as yet.”

Helpful Report

Posted 6 years ago

“The Vype e-pen3 is very easy to use with a very good range of flavours. It would be helpful if shops stored the lower mg cartridges but I have found buying directly from Vype easy, reliable and economical.”

Helpful Report

Posted 6 years ago

Hi, thank you for your 5 star feedback! I was happy to read you find the ePen 3 easy to use and that you are enjoying the flavour range we have for the pods. We appreciate the feedback and will keep this in mind. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I higly recomend it, especially for smokers who want to give up on classic cigarettes, and give a try to vpro liquids, i personally prefer them over the classic liquid, as your throad is not going to hurt after intens smoke.”

Helpful Report

Posted 6 years ago

Hi Ary, many thanks for your 5 star review! It's good to know you are getting on with your device and that you recommend this for others. It's also good to know you are enjoying the vPro range! If you require any further assistance, please contact our Care Team on 0800 133 7350 or via email on info@govype.com We are available Monday-Friday from 09:00-17:00

Posted 6 years ago

“The epen 3 is very good, however you need to make the pods see through so you can see how much liquid is left, also they are expensive. Myhusband used the etank pro which he gets on with but has been discontinued and can no longer get the accessories needed”

Helpful Report

Posted 6 years ago

Hi Angela, thank you for your review! We are happy to know you enjoy using your ePen 3 device. I can advise the ePen 3 will blink a pinkish/white light when the pod is empty and needs changed. The eTank Pro device is not discontinued and I can advise this is available on our website, www.govype.com If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

“I'm very happy with the service you get from your self's, I use the epen cartridges and don't have any complaints, So if you could stop the p+p or even bring it down a bit,I would buy more from you.”

Helpful Report

Posted 6 years ago

Hi Archie, thank you for your 5 star review! We are delighted to know you receive good service from our team. It's also good to know you enjoy using your ePen. We have noted your feedback and we appreciate the time taken to leave your review. If you require any assistance please do not hesitate to contact our Customer Care Team on 0800 133 7350 Mondays - Fridays 9:00am - 5:00pm, you can also e-mail us at: info@govype.com

Posted 6 years ago

VUSE is rated 4.5 based on 6,348 reviews