“After 4 months of ineptitude trying to launch an updated app and website much is still not functional. I have been on hold with online tech support for 1 hour and fifteen minutes. I just spoke to someone and explained the issue. She said she did not have access to the app( not kidding) and now have been on hold for an additional 10 minutes awaiting someone who has some knowledge about external transfers.
I have been a VyStar client for many years and cannot believe that there was not more texting and planning done prior to launching the app. The VyStar President went on vacation during the crisis which days a lot.
By the way I am still on hold!!!”
“After 40 years of loyalty - they got the BOOT! This failing financial institution remains dysfunctional going on 5 weeks. Sporadic to, no on-line account access. NO telephone access except an automated program. NO reliable external transfer capability. NO on-line chat capability. Account updates are untimely and inaccurate. Their so-called "Risk Security & Fraud Dispute department " is undoubtedly, the worst in the industry." They will harass a member to verify each transaction, yet cant notice the most obvious repeating fraud transactions occuring during their complete system failure. I lost thousands. We're so fortunate to have recovered our funds. Vystar has NO member/customer loyalty. I was able to withdraw most of my remaining funds and deposit in a reliable credit union. Unfortunately, the receiving institution placed an extended hold on their certified checks until VyStar was able to actually transfer the funds. No wonder they are not BBB accredited! Sad, but true.”
“As we are all aware Vystar’s online system has been down for weeks. I have been a loyal member of Vystar since 1997 and recently contacted Them to send a wire to pay the rent for my business space. This is something I’ve been doing seamlessly for months now.
I called and got the recording stating it would be a minimum of 60 minutes wait time to speak to a Representative. I opted for a call back, (2) hours later I received a call back and spoke with Eric Ref # 286577 who proceed to verify my information to process my request. I was asked to verify my name, email, and account number which is normal, but I was then asked to verify my driver’s license. I found this to be odd, as this is the first time, I’ve every been asked by Vystar for my license number. Normally I provide name, account number, account password and then I am sent a verification code to the number I have on file… I expressed that to Eric who responded by telling me he could send me back into the call que to speak to another representative. This very tasteless comment really set me off… how dare he I’ve been patient with all of the inconveniences I’ve made to endure, actually still enduring with Vystar and this person had the unmitigated gall to speak to me in that manner. This was unacceptable and very poor customer service!!!
Vystar, please teach your Reps to do better”
“3 weeks now I can’t get anyone on the phone, access my account online, or access my information with magic touch. This is the worst bank I ever had over the past 40 years. The member needs to bankrupt this organization. Horrible!”
“I don’t trust your mobile banking. The information is so misleading on your website and the agents give completely different information. I called four time and want my money. Don’t use mobile banking they have limited locations and are not helpful”
