“Vystar:
Charges $32 fees without contacting customers; and without giving customers timely notice to allow them to add money to their account. I will be moving my account to a more customer oriented banking institution.”
“I use them for my social security deposit and all the years I was with them i was never overdrawn but I screwed up last check and was over by
35 Dollars. I expected a penalty for it but telling me that I can't get a debit card for 6 months as punishment.. not cool . Do not trust this bank. Run away as fast as you can.”
“If I could give no star I would. Vystar member service is a complete joke. I cannot wait to go to Campus Credit union. The supervisors are as automated as the representatives. The local branches are much better than 904 777 6000 if you have any issues. I should have left when everyone I knew was leaving.”
“Their customer service is the WORST. I tried using their Majic Touch system to make a payment and let me tell you its no magic!!!! My account is current and I wanted to make a$2000 payment. After entering all the information it said it had to transfer me to customer service. I was on hold for 30 Minutes!!!! So I called back and got a customer service rep that could hardly speak English. He said everything looked fine. Which I already knew. But that he would transfer me to an account rep. What why did I call him if he cant solve my issue. This is not the first problem I have had with customer service. I am paying off my card and going elsewhere. I suggest if you are considering opening account with them DONT!”
“I opened my account a month ago. Set it up for my pay to go in there. They were very friendly and helpful. Now because I had two deposits put in my account,one through Zelle and another ACH. My account is frozen. They said because I used Cashapp and Coinbase app. I am involved in a scam. These deposits were for cash. Now I am supposed to explain myself and give them phone numbers of the people who gave me the money. This is my money. They have emptied my savings account,claiming they are sending the money back. I have no access to my pay for groceries or bills. They say unless I prove myself, money from my checking will be sent to my friends. They are thieves. The woman made it clear she thinks I am lying. It is my money. Keep your hands off”
“My uncle is a disabled veteran trying to get his funds withdrawn via an activated POA. VYSTAR's customer service is not knowledgeable and gave erroneous advice. Additionally, at the bottom of a letter they sent, it clearly states "Call any VYSTAR employee for assistance." That's a farce!!! I went through several reps and NO ONE could help. Vystar is being unreasonable, unfair, and deliberate in their petty expectations. I have been through this same process via multiple other banking entities, VYSTAR is the worse. We are talking about a 75 year old, low income veteran with a service connected disability, who is being unnecessarily put through the paces over a technicality. I will take this story to anybody who will listen, any Veteran's Service organization, any google review, any Veteran! Vystar Credit Union is Painfully disappointing.”
“After 2 days, multiple calls, hangups, I find out the transaction can't be completed now, but must wait over 4 days. Each rep was told this was urgent, and could have advised me there would be a delay. 2 days ago, I had other options. There is no ownership. The response was, but I did my part right, not my fault. Another bank will enjoy my patronage. They lost a decades long multi product customer. I can no longer recommend them.”
“VyStar is the Words Credit Union Bank I codec come across with. Before they did the update that made their service a nightmare, I had no problems with them. Every week now they find ways to keep towing money out of my account. I keep trying to have them stop and resolve the issue, yet I get no response, and more fees added to my account. I am definitely leaving this inconsiderate bank. I’m tired of them robbing me money that I have to constantly borrow to other people since I’m going through some situations. I hate VyStar!! They are the worst and number one for stealing!!! Before you chooses them think twice, you are going to loose money guaranteed!!!”
“I have been a member too long
The ATM's doesn't work. They can't replace a debit card without screwing it up. No one knows anything and can't handle the issues. The response is always "We will report it" no action. Can not deposit my money without screwing it up and sending "My Money" back to the payor! WTF Are you thinking! That's my money not yours. I am in line to take as much out as I can to get away from their incompetence.”
“The experience with VyStar Credit Union has been the single most incompetent loan process I have ever seen!! Mind you I did loan processing in my previous life/career. To say the right hand isn’t talking to the left is an understatement— beyond embarrassing & pathetic !
I will NEVER work with VyStar Again!!
H O R R I B L E !!!!”
“Got auto loan through Vystar credit union. Due 6th, lot rent due 5th. Had to go in to branch to change due date. Payment due was $292, set up autopay on 14th for $350. Car was repossessed for non payment.
Called. Confirmed last payment was for $350, but back in April. This is now Sept. Told call my bank. Bank says problem on their end. Called Vystar back. Not only did they NOT set up autopay, but they NEVER EVEN CHANGED THE DUE DATE . The very reason they made me go in to the branch in the first place!
I filed bancruptcy five years ago and the dealer had to call 12 banks to find somebody to give me a loan. Now, FORGET IT with a repo on my credit report on top of this. They CLAIM they sent me an e-mail, but I never got one! They claim they sent a letter, but the only thing I get from them shows payment due amount and outstanding balance. NOTHING about non payment. All because the woman at the branch NEVER SET UP autopay, NEVER CHANGED my due date. The VERY REASON I was told to come in to the branch.
Now I had to miss work because I had to call off. LOSS of wages! Got a point at work (Disney) for calling off. Three points within six months and I am TERMINATED! NO POSSIBILITY of EVER getting a new car with a repossession on top of a bancruptcy. All because of the COMPLETE INCOMPETANCE of Vystar!
I am waiting for a callback from a lawyer because I am seeking damages.
SHE NEVER EVEN CHANGED THE DUE DATE!”
“Was a member for over 30 years, multiple loans and financial transactions. Last two years have been absolutely horrible. Zero and rude customer support, incorrect credit bureau reporting, horrible online banking services. They get a one star rating from me in literally everything a credit union should do for its members down to cleanliness. Don't just "not" choose them for a credit union, run from anything they touch.”
“The customer service is horrible you can't get anybody on the phone to help you it took me 3 weeks to get help I have nothing nice to say it would not recommend VyStar credit Union”
“I have loss the sale of my RV because of Vystar bank. I paid off my Travel Trailer early and they did not give me an early pay off. Then they would not accept a wire transfer so I did an electronic check. They won’t release my title for 10 business days after they take the money, which is a total of 17 days before they will release the title. Then it will take another 3 to 5 days for it to process through the DMV. Which is a total of 23 days. I couldn’t get a title release from Vystar for 23 days. I would not recommend Vystar bank to anyone.”
“Worst bank ever EVER DO NOT EVER USE THEY SCUMMY GARBAGE BANK they are down won’t let you do anything most the time and fail to do their job little on less answer phones worse bank ever.”
“I truly advise everyone to not give this company your money. They do not appreciate you, rather, they make you feel like an inconvenience. It’s almost like they forget that without OUR money, they won’t even exist. So put your money into a place that values you, not this trash of a company with no customer service. Also the hiring managers should set the bar a bit higher when hiring these bank reps. This isn’t McDonald’s.”
“1 year with this institution and I honestly can't come up with anything that's worked correctly. Debit cards, online banking, the loan department- all terrible. Vystar - it's a fail.”
