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Waitrose Reviews

2.6 Rating 657 Reviews
37 %
of reviewers recommend Waitrose
2.6
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 79%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.9 out of 5
Read Waitrose Reviews

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

Write Your review

Waitrose 1 star review on 29th June 2025
Jan Riley
Waitrose 5 star review on 24th October 2024
Maya Williams
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 27th May 2024
Wardy
Waitrose 1 star review on 10th May 2024
Dan Yonder
20
Anonymous
Anonymous  // 01/01/2019
I went to Waitrose in Raynes Park to organise my father's wake, Waitrose had been recommended to me by the undertakers I was using. The young lady that helped me with my choices was very helpful and caring. The food was delivered at the time specified and was excellent, everyone was asking where I'd got the food from. I will definately recommend Waitrose in the future.
Helpful Report
Posted 9 years ago
Just cooked British Veal escalopes bought today from Waitrose Canary Wharf branch- absolutely Superb. Please keep stocking these.
Helpful Report
Posted 9 years ago
Excellent service,I buy online,the provenance of the meat /bacon etc.. is British. Asda do not have ANY British bacon. The Essentials range at Waitrose is very good quality,and fairly priced.
Helpful Report
Posted 11 years ago
Great customer service as always.:-)
Helpful Report
Posted 11 years ago
Excellent, speedy and much appreciated response from waitrose - fantastic customer service!
Helpful Report
Posted 11 years ago
Waitrose is rated 2.6 based on 657 reviews