Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.62

2.6 Rating 665 Reviews

36 %

of reviewers recommend Waitrose

2.6

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 1 star review on 29th June 2025

Jan Riley

Waitrose 5 star review on 24th October 2024

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Wardy

Dan Yonder

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish to commend a young customer service operator based in Stratford on Avon. Her name is India James. Having changed my internet server I was having difficulty logging on to the Droitwich store. The level of care and patience that this young lady expressed on my behalf was outstanding. She is a credit to you all at Waitrose.........knowing something of your philosophy and ethos which I so much admire, I need to share this positive experience with you. Sincerely Gillian Moore”

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Posted 9 years ago

“I went to Waitrose in Raynes Park to organise my father's wake, Waitrose had been recommended to me by the undertakers I was using. The young lady that helped me with my choices was very helpful and caring. The food was delivered at the time specified and was excellent, everyone was asking where I'd got the food from. I will definately recommend Waitrose in the future.”

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Posted 9 years ago

“Just cooked British Veal escalopes bought today from Waitrose Canary Wharf branch- absolutely Superb. Please keep stocking these.”

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Posted 10 years ago

“Excellent service,I buy online,the provenance of the meat /bacon etc.. is British. Asda do not have ANY British bacon. The Essentials range at Waitrose is very good quality,and fairly priced.”

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Posted 12 years ago

“Great customer service as always.:-)”

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Posted 12 years ago

“Excellent, speedy and much appreciated response from waitrose - fantastic customer service!”

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Posted 12 years ago

Waitrose is rated 2.6 based on 665 reviews