Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,152 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,152 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Write Your review

Tell us how Walker and Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Walker and Hall 5 star review on 18th September 2025

Carolyn Gray

Walker and Hall 5 star review on 1st June 2025

Leanne Steiner

Walker and Hall 5 star review on 17th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous online service, free postage and arrived so quickly. So very pleased with purchase.”

Helpful Report

Posted 9 years ago

“I ordered a beautiful W&H charm as a birthday gift. The purchase arrived very quickly, in the most stunning gift wrap, and also with a personalised card. W&H went above and beyond to ensure I was happy with my purchase.”

Helpful Report

Posted 9 years ago

“They were very helpful and delivery was very fast the ring was lovely I would definitely use them again”

Helpful Report

Posted 9 years ago

“very helpful staff”

Helpful Report

Posted 9 years ago

“I have purchased W&H products as one of the greatest gift idea for my fiance. The first gift, engagement necklace and the wedding rings are all from you company. Everytime when we use your service via offline store and online website, We were really happy to talk with your staff and also felt that we got served very well. Special thanks to Wellington branch and Yunjung Do.”

Helpful Report

Posted 9 years ago

“Prompt service and delivery of quality products, you can't go wrong.”

Helpful Report

Posted 9 years ago

“Excellent service and advice,”

Helpful Report

Posted 9 years ago

“Loved the pendant, but the pictures were not completely true to the materials colours”

Helpful Report

Posted 9 years ago

“I ordered and paid for a necklace and realised I ordered the wrong size. Was simple to change to the size. Communication was amazing and would buy again through the website and walker and hall. Thank you”

Helpful Report

Posted 9 years ago

“Went online to buy from them and it was a site easy and quick to use. When the item came, it looked beautiful in a lovely little box etc with a small handwritten card. Made it a memorable and enjoyable experience to dealing with you. Thanks”

Helpful Report

Posted 9 years ago

“They managed to find an item they told me had sold out and send it very quickly.”

Helpful Report

Posted 9 years ago

“I was sent the wrong product. When I contacted about this, the staff were helpful, but I was asked to return the product before mine was sent out. I think it should have been sent to me with the courier bag to send the wrong one back.”

Helpful Report

Posted 9 years ago

Hi Nicola, thank you very much for your valuable feedback. We are very sorry that we made an error and sent you the wrong item! We will definitely take on board your suggestion to send the replacement item with the return courier pack for this type of issue in the future – thank you for such a practical suggestion! We hope that we can impress you next time you shop with us. Many thanks, the Walker & Hall team

Posted 9 years ago

“Excellent website, so easy to order from”

Helpful Report

Posted 9 years ago

“Great customer service”

Helpful Report

Posted 9 years ago

“Excellent customer service!”

Helpful Report

Posted 9 years ago

“I purchased a KW pendant from the 50% off sale without realising that no exchanges could be made. The pendant arrived and was much larger than I was expecting (thought it would be the smaller botanical heart). After heading to Albany, Gabor told me he would email head office and see what he could do. He got back to me very quickly the following day and told me I could exchange the necklace at North West (closer to my house). The woman at NW W&H was also extremely helpful! - Not sure of her name, Asian lady, maybe in her 40s? Overall, super impressed with W&H's customer service. 5 stars!”

Helpful Report

Posted 9 years ago

“Very happy wonderful service kept fully informed”

Helpful Report

Posted 9 years ago

“First time ordering online as I usually shop in-store. I found it interesting that you could order the size ring you wanted but there were no guarantees you'd get it (as it turns out for me I wasn't able to get the size I requested). Otherwise it was good. It was packaged so nicely when I received it!”

Helpful Report

Posted 9 years ago

“To date I have purchased 8 or 9 items from W+H, and I'll continue to purchase more!! My wife loves their diamond range. These are items we'll treasure forever. W+H are my #1 jewellers, I wouldn't shop anywhere else. Big thanks to you! -Charles, New Plymouth”

Helpful Report

Posted 9 years ago

“The lady I was emailing was very nice and very helpful”

Helpful Report

Posted 9 years ago

Walker and Hall is rated 4.8 based on 5,152 reviews