Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,150 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,150 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

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Walker and Hall 5 star review on 18th September 2025

Carolyn Gray

Walker and Hall 5 star review on 1st June 2025

Leanne Steiner

Walker and Hall 5 star review on 17th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful staff that made the shopping experience enjoyable.”

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Posted 8 years ago

“All the pretty jewellery. Love Zoe & Morgan”

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Posted 8 years ago

“Great selection of jewellery and convenient locations.”

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Posted 8 years ago

“The staff there are so friendly and approachable, a great range of products and the Diamond club is the reason why I purchase from Walker and Hall”

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Posted 8 years ago

“Helpful staff. Fantastic service. Great selection of jewellery to choose from. And a great reward system. Thanks heaps. :)”

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Posted 8 years ago

“You have a great range of jewellery that allows for purchases across various price brackets.”

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Posted 8 years ago

“My online order and airport collection were both very easy. Staff were helpful and my order was beautifully wrapped and ready to go when I arrived.”

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Posted 8 years ago

“So easy to purchase duty free”

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Posted 8 years ago

“Wasn't happy feeling "over-pressured" at the Queen Street store, but was happy to have seen the items before I ordered online.”

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Posted 8 years ago

“Amazing service, went above and beyond to get my online order to me in under 2 hours - Shilanne Stedmances is a total gem!”

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Posted 8 years ago

“Emailing me when the DW watch was back in stock”

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Posted 8 years ago

“When I made my purchase there was actually a delay on it due to low stock, however, Shilanne emailed me straight away to let me know f this delay and kept me informed throughout the waiting time. I really appreciated this :-)”

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Posted 8 years ago

“Prompt shipping and very nice packaging!!”

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Posted 8 years ago

“Great service through the website - it was a bit weird that the item couldn't be ordered into the store for me to try on and decide whether I liked it but the return option through various stores sounded fine. Love the watch anyway. I was a little surprised and disappointed with the amount of packaging on the item - a W&H bag plus ribbon and wrapping of the watch box then then the box itself. With the courier bag containing it all. I should have requested minimal and recyclable packaging but even without saying this it seemed excessive.”

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Posted 8 years ago

Hello! Thank you so much for your feedback. We have a "Click & Collect" option on our product pages which allows you to view any item you wish in our stores without having to purchase it. I'm sorry you weren't informed of this option and we may need to make this clearer in the future! I am sorry you were disappointed with the amount of packaging your watch came in. The watch box is part of the product and provides protection for the item during the shipping process and the courier bag is required for delivery. However we will take your comments about the gift wrapping on board and put this into consideration for the future! Thank you so much for your feedback we really appreciate it and we hope to see you in store or online again soon! Kind Regards, the Walker & Hall Team.

Posted 8 years ago

“Always excellent service, fast delivery, and this year a birthday voucher! Thank you :)”

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Posted 8 years ago

“Such prompt delivery. Beautifully wrapped, and a lovely note inside :)”

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Posted 8 years ago

“Easy checkout, and fast delivery! Very happy with my purchase”

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Posted 8 years ago

“Website is clear and easy to use. I was able to find my desired product and order it with minimum fuss. Fast delivery and came with complimentary wrapping and card. Absolutely love my purchase. Thank you.”

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Posted 8 years ago

“Fabulous online service, free postage and arrived so quickly. So very pleased with purchase.”

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Posted 8 years ago

“I ordered a beautiful W&H charm as a birthday gift. The purchase arrived very quickly, in the most stunning gift wrap, and also with a personalised card. W&H went above and beyond to ensure I was happy with my purchase.”

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Posted 8 years ago

Walker and Hall is rated 4.8 based on 5,150 reviews