Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,092 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 1st June 2025

L Steiner

Walker and Hall 5 star review on 17th March 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to order on line with quick delivery and beautifully gift wrapped. excellent service, many thanks.”

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Posted 7 years ago

“When an order was delayed I was contacted to let me know, great communication”

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Posted 7 years ago

“The wrapping done by Shilanne was just perfect, even though i bought this for myself, it felt like i was getting a present. Well done!”

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Posted 7 years ago

“The lady at Sylvia park was very helpful compared to Newmarket. She called all the stores to see who had the right size.”

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Posted 7 years ago

“Prompt delivery, great variety of jewellery and well presented parcel.”

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Posted 7 years ago

“Gift wrapping my purchase for me!”

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Posted 7 years ago

“Customer centre were so helpful! Sending my rings to the duty free airport was no problem and they kept me informed all the way. Thank you”

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Posted 7 years ago

“The wrong necklace turned up. For my wife to celebrate our 20 year anniversary I order the Boh Runga Miro feather necklace ($203) What arrived and I presented to my wife (I had left wrapped up under the incorrect assumption that the blue box contained the item requested) was the micro version. My wife feigned delight but I was underwhelmed. Later that day my wife checked the hint she had sent me and pointed out i had order the full size necklace and received the micro. She chased up getting it all sorted. The W&H staff member she dealt with was sympathetic and apologetic and posted the correct item and return bag etc. No apology card, no gift, Most of the previous jewellery I have purchased for my wife I have had made. This experience with W&H has confirmed that future jewellery will be purchased from trusted manufacturers rather than via an unreliable online source. Regards Spence Mcclintock”

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Posted 7 years ago

Hi There - Thank you so much for your valuable feedback. We are very sorry that we made an error and sent you the wrong item! I am so happy to hear that the staff member you dealt with was sympathetic and helpful. We don't like making mistakes! We will definitely take on board your suggestion to send an apology card and a gift if this occurs again in the future. We hope that we can impress you next time you shop with us. Many thanks, the Walker & Hall Orders Team.

Posted 7 years ago

“Fast delivery!”

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Posted 7 years ago

“Very good customer service”

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Posted 7 years ago

“Fantastic products, speedy shipping, and really lovely wrapping on the jewellery boxes!”

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Posted 7 years ago

“The product and delivery is great.”

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Posted 7 years ago

“Love the product, and delivery is so reliable but apparently the script on my birthday card wasn't 100% there... the recipient didn't know who it was from...”

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Posted 7 years ago

“Very well constructed website, that was very easy to review - clear descriptions of items offered with appropriate associated information - excellent on-line purchase facility, and prompt confirmation of acceptance forwarded via email - prompt dispatch of well packaged item - item was as described - in sum, excellent professional service delivery; my first on-line purchase with Walker & Hall but it won't be my last ...”

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Posted 7 years ago

“Awesome service, beautiful wrapping. Thank you!!”

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Posted 7 years ago

“Shilanne was really good and answered all my payment options really quickly and efficiently and make the purchase easy. She is an asset to your company as she ensured the sale happened by being so responsive and describing the purchase in advance etc.”

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Posted 7 years ago

“Easy quick ordering. Purchase arrived in two day's beautifully wrapped with my gift message nicely hand written . Would use Walker & Hall again. Thank you.”

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Posted 7 years ago

“I live in Northern Ireland and contacted Walker and Hall for advice about a present for my son who lives in NZ. Everyone I was in contact with was so helpful and so quick to respond to my emails. The present was purchased and sent out. My son has received the item but as it's for his birthday next month he hasn't opened the parcel yet but I know he will be delighted with it. Also the packaging and the internal wrapping (which he showed me) was really great. It's difficult to buy gifts when you live in a different country, but Walker and Hall made this purchase so easy and I wouldn't hesitate to buy from them again in the future. Thank you to all who helped me ????.”

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Posted 7 years ago

“Love my ring and loved the service - i checked out the store and then ordered online. Both dealers were excellent. When ordering online I got to deal with a great person who made everything so easy. Thanks for everything x”

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Posted 7 years ago

“I did internet shopping, the experience was very quick and easy. The order arrived very quickly all beautifully wrapped for my daughters birthday.”

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Posted 7 years ago

Walker and Hall is rated 4.8 based on 5,092 reviews