Walker and Hall Reviews

Name: Walker and Hall
Address: 32 Anzac Ave, Auckland
Rating: 4.84

4.8 Rating 5,092 Reviews

97 %

of reviewers recommend Walker and Hall

4.8

Based on 5,092 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

graphics@walkerandhall.co.nz

Location:

32 Anzac Ave
Auckland
1010

Walker and Hall 5 star review on 1st June 2025

L Steiner

Walker and Hall 5 star review on 17th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, My sister and husband ordered me some stolen girlfriends gold large heart earrings online for my birthday. We received them no problem but when I unwrapped them the "stolen" stamp had been stamped so uneven on the hearts that I knew I would need to return them for an exchange as they were faulty. I was going up to Auckland for the weekend the next day so went into the Newmarket walker and hall store. The man that served me tried to say there was nothing wrong with them when I explained it he went to ask the manager who was busy, instead of interrupting her politely we waited for at least half and hour in store. The manager had no problem with the exchange as she saw the problem and said they would send them back to stolen girlfriends. There were none in stock, the man rang the queen street store to check the stock and we waited 10min for a return call. He then misplaced one of my earrings and asked me if I had it, I said no and they he took it and then he found it out back where he had made the call. Queen street had stock so the next day we went to exchange the earrings. The lady there knew nothing about the exchange and once I had explained it and she found the earrings but the man from Newmarket had asked for the wrong earrings and they had put aside the mini gold hearts. The lady despite seeing mine did not pick up on this and I had to point it out that these were not the same as my earrings. Next I asked if they could order them and get them posted as I requested this like the other store said they would do. I live in the Waikato. So she took the heart earrings and stapled them to my online order receipt however, she actually stapled the mini hearts to the docket and not my pair of earrings, I also pointed this out. She assured me it was all sorted and kept my earrings but gave me no return receipt or anything to prove that I didn't have them and had given them over to the store. I requested a receipt as proof that I no longer had my earrings because I had already had so many problems with your stores. She then rang us 15 min later to question that we hadn't brought the earrings from walker and hall even though I had given her a copy of the online order receipt. Clearly we had brought them from walker and hall. I'm not one to complain about stores but I and the 4 others I was shopping with were appalled at the slow and terrible customer service, it had put me off ever ordering or buying from you again. Something that should have been so simple. I am now awaiting my new earrings to come in the mail and hoping that it is all fine. Thanks, I have also sent this to the customer service team on your website”

Helpful Report

Posted 7 years ago

Hi there! Thank you so much for making us aware of this situation! I am so sorry for all the inconvenience this has caused, this is definitely not the level of customer service we expect and pride ourselves on! We would love to get this sorted for you and our National Sales Manager will contact you directly to organise this. We hope we can impress you next time you shop with us. Kind Regards, The Walker & Hall Orders Team

Posted 7 years ago

“Customer service 10/10 so helpful, accommodating and friendly. Went above and beyond what I was expecting. Will DEFINITELY be back to purchase again!”

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Posted 7 years ago

“Good follow-up is maintained”

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Posted 7 years ago

“I had an email from someone at W & H apologising profusely as they had sent me the wrong item. She explained that she had resent another parcel, with the correct item and also a prepaid courier bag so I could return incorrect item. I responded to the email, thanking her for her contact, that mistakes happen and I would be only to happy to send the incorrect item back. When I received the item I ordered (Which I absolutely love!) there was a wee card with another apology in it and a thank you to me 'for being so lovely'. This was my fist time as a W & H customer. I am super impressed. The speedy delivery, the gorgeous packaging and what a wonderful staff member you have. Well done! :-)”

Helpful Report

Posted 7 years ago

“I ordered some cufflinks and customer service was great online, i was happy i could pick them up from the airport and that ny engraving was included but once i got the cufflinks i was disappointed. The cufflinks were scratched and the coordinates i had asked for on one of the cufflinks was in tiny font at the top of the cufflink- it looked like a barcode. I wanted the font big enough to read easier even if this meant taking up a few lines and not just 1 across. I think the area you write what you want engraved should be more specific to avoid issues like this happening. I had to gift it as it was because i had no more time and it was engraved but my partner even thought it looked more like a barcode or serial number. It was a special occasion and id shopped for weeks for where i should buy -this was upsetting.”

Helpful Report

Posted 7 years ago

Hi Kirsten, thank you so much for your feedback although I am very sorry to hear you were not happy with your cufflinks! We would love to get this sorted for you and I will contact you directly to organise this. Kind Regards, The Walker & Hall Orders Team

Posted 7 years ago

“I had a bit of trouble with my order, and the girls at the albany shop did everything they could to help me and make my experience enjoyable”

Helpful Report

Posted 7 years ago

“Received a birthday voucher and enjoyed searching the website for something - found the perfect thing. Paid a little extra, clicked to buy, and received beautifully wrapped and very promptly. Very pleased with quality of item (little silver tui charm). Delighted :)”

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Posted 7 years ago

“Perfectly packed and presented.”

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Posted 7 years ago

“Amazing service, fast delivery, love using Walker and Hall”

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Posted 7 years ago

“Easy to use, fast postage, basically everything you want from a website!”

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Posted 7 years ago

“Easy, fast, and just a great experience start to finsh from choosing my item online to it arriving at my door.”

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Posted 7 years ago

“Awesome service. Fast delivery as usual. You make shopping online super easy!”

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Posted 7 years ago

“Packaged beautifully, speedy delivery. A fantastic service.”

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Posted 7 years ago

“There was great communication after I had placed my order and I wasn't concerned that it wouldn't arrive in time for my daughter's birthday. Thank you!!”

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Posted 7 years ago

“very helpful when looking for certain items”

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Posted 7 years ago

“Very quick response on an online purchase.”

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Posted 7 years ago

“They had the items I wanted in stock and nothing was too much trouble.”

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Posted 7 years ago

“Excellent customer service and fast shipping.”

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Posted 7 years ago

“The gift and card were beautifully presented and delivered very quickly! One happy customer.”

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Posted 7 years ago

“Excellent service as always! Never have to wait long to receive my purchase”

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Posted 7 years ago

Walker and Hall is rated 4.8 based on 5,092 reviews