wardow Reviews

1.8 Rating 177 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Their stuff is real no doubt , but return process is pathetic . Make sure when you order that you will keep the item. Other wise you will be left with no option but to keep because international return is such a difficult process including customs and all . When you are returning item why you need to pay custom . They already takenVAT on that item . Wardow should be responsible for this. But they don’t take any liability of returns on international orders. Very Bad experience. Forced to keep item when it not even as pictures.
Helpful Report
Posted 2 years ago
My package should have arrived on 10th March and DHL should have given it to the local postal service Bpost. On the 9th March I have been informed by Bpost that the package cannot be delivered as DHL lost the content of the package. This has been immediately reported to wardow.com and ever since they refuse to issue a refund. They say, I need to wait till DHL completes the investigation but my package is insured. So, then I am asking why am I being penalized that the DHL lost the package? They give blunt response with no resolution. Also, I have provided them official evidence from the local service that my package was not delivered. Even though, they have a disclaimer regarding the delivery time on the website stating that if the package was not delivered within 4weeks from the originally applicable timeline due operational impediment then I have a right to withdraw, they still refuse to issue a refund. So, I am currently having no bag and no money. Beware of this treatement! I will never other anything from this website ever again. They are stealing your hard earned money without any remorse.
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Posted 2 years ago
BEWARE!!! I ordered a bag on the 16.2.22 two weeks later no bag!! I emailed, 4 days later I got a generic reply. I emailed again another 4 days later an email saying “bare with us the bag may come” 3 weeks Later still no bag. I emailed I got another genetic reply I was fuming 😤 I would never order anything again from this company on the 1st if April I got an email saying the bag was lost and I would get a refund that was in the 1,4.22 heard nothing since and got no refund!!!!! I did say send me another bag heard nothing about that either. On the 6.4.22 I got the money returned to my A/C. Thats taken from the 16.2.23 to 7.4.22 My advice to you would be find another online shop that will keep you updated and provide much BETTER CUSTOMER SERVICE!!!! I’ve never experienced any thing like this!! BEWARE ORDER AT YOUR OWN RISK
Helpful Report
Posted 2 years ago
SCAM COMPANY. AVOID. They took my money 50 days ago Never sent the bag Refuse to refund - despite the law Refuse to reply to emails except to say "please wait several more weeks" But have got time to remove all negative feedback from Facebook and other sites These people are proud thieves and liars Don't waste your money or time
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Posted 2 years ago
Never received my parcel!! I don't even know about the refund.... i will contact my bank !
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Posted 2 years ago
I purchased bag from wardow, it arrived on time but decided I did not like it. Returned it but bag arrived back as refused by customs as there was no customs form completed despite post office stating you do not need customs form if posting from Northern Ireland. I contacted the company who were helpful advised they would extend return date therefore paid postage £16.60 a second time and just to be sure completed customs form. Low and behold the parcel made it to the company within the return date and was refused by them. To say I was upset is an understatement. I have sent several emails and no reply. Buyers beware, I will not use this company again
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Posted 2 years ago
Wish i had read the reviews on here first, cost an extra £52 customs charge , it would have been cheaper on the high st , after sales is non existant , doesnt look like i will get a refund , at least dick turpin wore a mask when he robbed you stay away from this site
Helpful Report
Posted 2 years ago
Placed an order and after 2 days I was informed me that the product was out of stock after all. In the meantime, I had already made the payment for my order. After almost 3 months and numerous emails, they still have not refunded me. Every time I email them asking for my money back, they send the same (fake) email..'the refund was made beginning of January' well guess what..still no refund....STAY AWAY...there are case of bad customer service but in this case it is called SCAM COMPANY...
Helpful Report
Posted 2 years ago
I wish I had read these reviews ahead of ordering of this so called business! Awaiting delivery of a bag ordered a month ago with no sign of it materializing. Emails from customer service are vague to say the least and give no real options for resolution. I haven't even got to the point of being charged duty yet. All smells like a fraudulent company - NEVER AGAIN!
Helpful Report
Posted 2 years ago
Awful customer service. They dont want to give the money back for the return costs. The person from customer service hung up. The bag is damaged already after 3 months. The leather goes out of the bag. I do not reccomend even to my enemy. Dramatic webstore.
Helpful Report
Posted 2 years ago
Placed the order, took my money, hour later, sorry your order is out of stock, up to 30 days to get money back! BEWARE!
Helpful Report
Posted 2 years ago
Waiting for weeks for bag - no sign. Customs charges to pay - so the so called 25% off is a lie. Customer services awful
Helpful Report
Posted 2 years ago
Scam company that won't stop emailing me, no unsubscribe link in their newsletters and I emailed to request they take me of their list they refused and told me to use the non-existent unsubscribe button
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Posted 2 years ago
Wardow UK..
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Posted 2 years ago
Awful company and service. Charged me extortionate amount for customs and only option was to pay or wait for a month or more for a refund. Avoid at all costa
Helpful Report
Posted 2 years ago
A fake company, I purchased a valentino bad which arrived ontime, didn’t come in original package and the moment I opened wardow box to see my parcel the bag was fake, cheap quality
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Posted 2 years ago
Once your order arrives you will immediately be hit with import processing and duty fees. I guess I swallowed that thinking it was my fault for not checking where the product is coming from, but it would be great to have this clearly highlighted on their UK site just in case. I never received an order confirmation either, this way I missed that I ordered the wrong size suitcase so could not correct it. NOW TO THE GOOD PART -- RETURNS ARE NEARLY IMPOSSIBLE FOR AN AVERAGE PERSON! You pretty much have to be an expert in exporting goods, search for various documents, make sure the export codes are correct, and on top of that cover the courier cost or any additional cost that may occur during the "re-exporting" of the goods. I literally spent another 40% on top of the purchase price just to have a look at a suitcase I never wanted in the first place. Also, you have to then contact UK customs to claim your import duty back once the return is processed which cannot be done online so you are actually required to send a printed form back to them in the post like it is 1993. The requirements for a simple thing like this are soo bloody complicated that I simply could not risk making any mistakes in the return papers so I am now stuck with a suitcase and £300 poorer. Very upset
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Posted 2 years ago
I ordered suitcase. Price was almost 200€ and quality were rubbish. It didnt look at all what I saw on website. I ve tried to reach vustomer service nyt nobody answers… If I could, I would give 0 star.
wardow 1 star review on 15th February 2022
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Posted 2 years ago
Not even worth 1 star. Do not order from this company they tell you it’s free shipping then you get a bill from customs!!!! There a scam.
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Posted 2 years ago
It’s scam. They charge less and don’t tell u they are importing the goods and so u have to pay customs before u get ur item. I’m waiting weeks. So annoyed
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Posted 2 years ago
wardow is rated 1.8 based on 177 reviews