wardow Reviews

1.8 Rating 177 Reviews
19 %
of reviewers recommend wardow
1.8
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
Dear EU shoppers, be aware that Wardow.com does not fully comply with the current EU Consumer Rights Directive. When ordering and returning orders within the EU, Wardow.com will most likely not refund you for the initial standard shipping which is a violation of Art. 13.1. (Chapter III of Directive 2011-83-EU). If you, for any reason, decide to shop at Wardow.com from within the EU, in case of a return and refund please check if you are also refunded for the initial shipping. If you are not, you may contact the local ECC (European Consumer Centre) and ask them to step in and help you receive a refund for the shipping.
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Posted 1 year ago
Terrible experience with the company. Absolutely no one answers on Instagram or email. I was charged an additional 62 pounds for tax, it is not written on the site at all. Stop buying here anymore! P.S. the bag has not yet arrived, I'm waiting for 2 weeks
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Posted 1 year ago
Very weak client care...... I’m very disappointed with the goods I receive from WARDOW. Before Christmas I ordered one Versace bag from them that came with a defect which made the bag impossible to use. I sent some pictures and also a video in order to illustrate the problem. I returned it and after 10 days I’m still waiting for an answer, which in my opinion they should at this moment already have send a new bag since I expressed I wanted the same article but in perfect conditions! But ok, I’ll wait. Even though my money is on their side. Then I ordered a leather laptop bag for me, the brand was "CHESTERFIELD BRAND". I work in the shoe business, I know everything about raw materials. The leather of the bag on wardow website is completely different from the one they sent me! If i could post pictures you wouldn't believe. They are deceiving their clients, and after showing them they said since the tag corresponded to the website the article was ok. How is this possible?!!?! Pictures can't lie! This was clearly delivering something different from what they advertised on the website. What happened here was this bag was made in a different leather than the one the website. And that is not what I paid for. Very disappointing because after sending them pictures of the bag next to a picture of the website, they still couldn't admit they are wrong. Never buying from them again.
wardow 1 star review on 13th January 2023
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Posted 1 year ago
I placed an order with your company on 13th December 2022 the item is damaged on the inside and outside packaging still in uk somewhere the track trace hasent moved you as the sender have just fobbing me off I just want full refund
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Posted 1 year ago
The Valentino bag I had buy from them is FAKE!! Unfortunately I discovered this a bit late unfortunately, after I checked the label in the bag and it is written made in china !!!! I really trusted them and therefore I did not check the bag very well immediately when I received it.Also it took more than two weeks to be delivered.Very disappointing! This was my first and last time ordering from them.
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Posted 1 year ago
Stop!!! Dont not buy from this company. What they dont tell you about is the import taxes you'll be hit with in the uk before they will deliver. Which will cost you more than if you just purchased it in the uk.
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Posted 1 year ago
Order was placed 9th December 2022, it hasn’t arrived yet 06012023. Have sent numerous messages requesting a full refund, all I have had is empty apologies. AVOID THIS COMPANY AT ALL COSTS - I WISH I’D READ THE REVIEWS BEFORE I GAVE THEM £151 of my money
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Posted 1 year ago
AVOID!! I ordered my bag on 5 December I have placed numerous complaints that the parcel has not moved via dhl tracking since the 6 December, requested a refund and just got fobbed off saying they are looking into it. It’s now Christmas Eve and have to buy another present!
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Posted 1 year ago
Misleading this company is based in Germany and fake fast delivery it will get stuck in customs And they’ll be FA help.
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Posted 1 year ago
I placed the order. My card was debited. I received confirmation email. I made a follow up 2 days later, as I had no news from them. They replied that the product is not a available!! If I had not made the follow up, I have no idea when they would inform me. My money are still with them. I don't recommend this site!!!
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Posted 1 year ago
I'm a customer from Azerbaijan and… I'm a customer from Azerbaijan and unfortunately, I can't send back defective items, I use a forwarding company address for purchases and Wardow knows about it. As I understood from an email conversation with Wardow that nobody wants to hold responsibility for a defective item. They are a fraud, they sell defective goods and waive responsibility. Isn't that violating my rights as a loyal customer? I think such an online shop shouldn't work in Germany.
wardow 1 star review on 23rd November 2022 wardow 1 star review on 23rd November 2022 wardow 1 star review on 23rd November 2022 wardow 1 star review on 23rd November 2022
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Posted 1 year ago
No Refund No Reward Points Back. They cancelled my order because my bag was out of stock but they never refunded me and give me back my 200 reward points. A very dishonest company!
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Posted 1 year ago
No response from Wardow when my parcel not delivered. Finally received a letter from parcelforce saying I had to pay the duty then they would deliver!! Will NEVER buy from them again
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Posted 1 year ago
Scammers - should be closed down . Bought a Valentino bag which turned out to be fake - sent it back and stlll no refund . That was 4 weeks ago . No reply from customer service - please avoid !
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Posted 1 year ago
AWFUL SCAM OF A COMPANY AVOID AT ALL COSTS TAKES PAYMENT AND NO INTENTION OF SENDING ITEM OUT.
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Posted 1 year ago
Avoid this company. They do not take into account customs charges and you're left with the bill (£60+ in my case, which I was only informed of when the delivery company sent me a letter). I challenged and they said I could return it if I let the item set in customs for 20+ days which is ridiculous. They will not refund or compensate during this process, so i've had to claim through my credit card. All in all, a terrible experience.
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Posted 1 year ago
I waiting for may bag 40 days I paid 255pounds
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Posted 1 year ago
BUYER BEWARE!!!!! Company offered free shipping except they are based in Germany. Ended up with custom charges of £62. If I had bought separately would not have been charged as identical bags for presents. Could have got cheaper in UK!!!!!
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Posted 1 year ago
I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow
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Posted 1 year ago
I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow
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Posted 1 year ago
wardow is rated 1.8 based on 177 reviews