wardow Reviews

Name: wardow
Rating: 1.73

1.7 Rating 192 Reviews

18 %

of reviewers recommend wardow

Company Reviews

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Metrics

1.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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wardow 1 star review on 28th February 2024

Anonymous

wardow 1 star review on 3rd January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!! I ordered my bag on 5 December I have placed numerous complaints that the parcel has not moved via dhl tracking since the 6 December, requested a refund and just got fobbed off saying they are looking into it. It’s now Christmas Eve and have to buy another present!”

Helpful Report

Posted 2 years ago

“Misleading this company is based in Germany and fake fast delivery it will get stuck in customs And they’ll be FA help.”

Helpful Report

Posted 2 years ago

“I placed the order. My card was debited. I received confirmation email. I made a follow up 2 days later, as I had no news from them. They replied that the product is not a available!! If I had not made the follow up, I have no idea when they would inform me. My money are still with them. I don't recommend this site!!!”

Helpful Report

Posted 2 years ago

“I'm a customer from Azerbaijan and… I'm a customer from Azerbaijan and unfortunately, I can't send back defective items, I use a forwarding company address for purchases and Wardow knows about it. As I understood from an email conversation with Wardow that nobody wants to hold responsibility for a defective item. They are a fraud, they sell defective goods and waive responsibility. Isn't that violating my rights as a loyal customer? I think such an online shop shouldn't work in Germany.”

Helpful Report

Posted 2 years ago

“No Refund No Reward Points Back. They cancelled my order because my bag was out of stock but they never refunded me and give me back my 200 reward points. A very dishonest company!”

Helpful Report

Posted 2 years ago

“No response from Wardow when my parcel not delivered. Finally received a letter from parcelforce saying I had to pay the duty then they would deliver!! Will NEVER buy from them again”

Helpful Report

Posted 2 years ago

“Scammers - should be closed down . Bought a Valentino bag which turned out to be fake - sent it back and stlll no refund . That was 4 weeks ago . No reply from customer service - please avoid !”

Helpful Report

Posted 2 years ago

“AWFUL SCAM OF A COMPANY AVOID AT ALL COSTS TAKES PAYMENT AND NO INTENTION OF SENDING ITEM OUT.”

Helpful Report

Posted 2 years ago

“Avoid this company. They do not take into account customs charges and you're left with the bill (£60+ in my case, which I was only informed of when the delivery company sent me a letter). I challenged and they said I could return it if I let the item set in customs for 20+ days which is ridiculous. They will not refund or compensate during this process, so i've had to claim through my credit card. All in all, a terrible experience.”

Helpful Report

Posted 2 years ago

“I waiting for may bag 40 days I paid 255pounds”

Helpful Report

Posted 2 years ago

“BUYER BEWARE!!!!! Company offered free shipping except they are based in Germany. Ended up with custom charges of £62. If I had bought separately would not have been charged as identical bags for presents. Could have got cheaper in UK!!!!!”

Helpful Report

Posted 2 years ago

“I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow”

Helpful Report

Posted 2 years ago

“I have not received my bag. Ordered 4 weeks ago. No response from their customer service. Please do not buy from this company @wardow”

Helpful Report

Posted 2 years ago

“Fraudulent company. Steal yer money and do not provide the goods. Will have to contact credit card company and trading standards.”

Helpful Report

Posted 2 years ago

“I’ve been waiting 3 weeks for my item. Still not received. I’ll be contacting my credit card company to request a refund.”

Helpful Report

Posted 2 years ago

“This review below,is exactly the same issue I have...,but not the bereavement ( sorry for your loss) It's disgusting, they have our money,but we have not received goods. I won't be using this site again.and will warn my friends! Have asked for DHL reference number.but no reply!! “STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!””

Helpful Report

Posted 2 years ago

“STILL WAITING FOR GOODS !!!!! I ordered a handbag over a week ago that was supposed to arrive on Friday 1st July. No goods arrived...no reply to emails....NOTHING. The bag I purchased cost £93 and despite marking emails FAO director and founder, Danny Wardow and Hannah Jentzch, still NOTHING. I have no clue where my order is or what has happened to the money I paid for the goods in good faith !!! What makes this even more appalling, is that our family are recently bereaved and the loss is unbearable. This could not have happened at a worse time !!”

Helpful Report

Posted 2 years ago

“I have ordered one valentino bag on 17th June2022. After two three day I have received information that bag is exported to uk via DHL . I am constantly checking the ref number and I didnot get any update since 21june 2022. The parcel is still in Germany and no further update. The company is not returning my refund as I requested. I have received an email and is mentioned that refund is not possible at this stage . So I have to wait ( This is the answer from the company ). This is my last time to buy stuff from this company.”

Helpful Report

Posted 2 years ago

“READ THE REVIEWS IS ALL I CAN SAY!!! Bought a bag which was faulty, returned 27/04 and I’ve been chasing up my refund every since!!!!! HORRENDOUS customer service, difference person replying each time who haven’t read the previous messages & that’s after 3/4 days wait for the sh*t reply to even come. Parcel force informed me my refund was rejected and disposed of and yet IM STILL WITHOUT MY REFUND!!!!!!!”

Helpful Report

Posted 2 years ago

“Bought a Coach bag, wore it once and the strap buckle came detected from the bag and fell to the floor. After reattaching it happened again. Realised faulty clasp. Took months to try and return and again another 2 months to get my money back. I would not buy from them again”

Helpful Report

Posted 2 years ago

wardow is rated 1.7 based on 192 reviews