“Sent rubbish to my girl online. I don't vape but can confirm flavours were non existent compared to flavours she bought from real companies. Robbers as they won't refund her. avoid buying online. Probably keep the genuine stuff for the shop. One star rating too many.”
“Rip offs online. Robbed my girl. Taste are not same as real companies and I don't even vape, just tried them to confirm that taste were non existent . Hope your shop goes up in vape. Lucky I don't live nearby. Avoid online. Robbers.”
“Yet to order, I think if you really want to make people aware you will use a better review site literally just looks like a hate review site š¤¦āāļø”
“Absolutely shocking customer services, my order was lost in the post, Royal Mail confirmed they has lost it and Washington Vapes could claim their money back but they still refused to refund me or resend. So now they have my money & will be able to claim with Royal Mail too and I'm left with nothing!
I would suggest reading this companies reviews before committing to a purchase!”
“Two items missing and 1 incorrect. On sending emails to inform them they have sent cctv of someone packing my order however the cctv is unclear and nothing is clearly visible.
On asking them to provide a still image of all items in the box they refuse to do so. My first order with them at over Ā£150 and my last.
Very unhelpful staff and they are making me feel like a criminal for items they refuse to believe me when I say they were NOT in the box!
Whilst the items missing were not expensive if they do this to customers they will be on a tidy little profit!
Their attitude is who cares! They will exchange an item that was sent incorrectly but will not do anything about the missing items.
I will avoid at all costs now which is a shame as apart from a couple of missing items and an incorrect flavour Iāve enjoyed the rest!
Items are only cheap if you get them ALL! Which I certainly didnt.”
“Was a difficult choice about what to rate this site, The product range and price is very good, although a little disappointing that they don't offer free delivery if ordering over a certain value which most vapes stores do.
The website itself is very slow and not easy to navigate.
The other problem i found with the website is that the fields are aligned correctly. This has caused me an issue on selecting a delivery method. It states DPD in bold text and beneath in non bold text advises it includes Saturday delivery. This actually isn't the case apparently the non bold text is actually a note about the DPD option below.
I wouldn't have minded but i have placed a delivery to an alternative address as it stated it would come Saturday, but i then receive a message saying its coming Monday. I can't change the delivery address and i now have a package being delivered to somebody elses address who won't be home Monday. If i knew this, i would have ordred it to be delivered to my home as i will be there Monday.
Now i'm not sure when i will be able to receive my delivery due to misleading information on the site.
Upon contacting support, they wasn't helpful at all. Seems as though your badgering them opposed to them actually being there to assist.
This is only my 2nd order from the site, 1st was processed and delivered great, but this has now shaken my confidence in placing a 3rd.”
“AVOID!!!!!!! Disgusting service, will be reporting to Trading Standards. They have decided to be brilliant with customers by reducing guarantee to only 60 days when everyone else seems to be stating 6-12 months. Spoke to the Manager Jordan, would rather damage his own brand of the business then help a customer with a manufacturer defect on a product less than 4 months old.. Shame on you and the company. When will people understand stop sticking to your own made up policies then blaming your policy why you can't do something.”
“Absolutely disgusted with the behaviour of this store ordered a few weeks back a mystery box and received harf an order had to complain and now order the same again just to see and get 500ml not 1L as stated on there Instagram and website absolutely joke of a place”
“Worst place ever to buy, DO NOT BUY! The customer service is bad! They will lie and bs you so l had to go to (ganja-estates.com) and before God and man this company is reliable and legit and their products are outstanding with fast delivery right up to your doorstep so you don't stress when using ganja-estates.com”
“Please l need my money l don't wanna doā¦
Please l need my money l don't wanna do business with guy anymore because l just got a legit company and that's where am ordering my products now and their products are high quality a and the company is (bigweedbrothers.com) there are very real and reliable thanks (bigweedbrothers.com)”
“Best vape company by far. You can get good e liquid fast & cheaper than anywhere else. Been using them for the last 2 years and wonāt go anywhere else. Ignore the bad reviews they must be idiots. Some have left more than 1 review. What a joke.”
“I ordered something and got an email saying a company had to āapproveā so they had taken my money and when the company didnāt get back to me I tried emailing them several times and ringing them several times , no answer, no product to be seen after 3 weeks and I spent Ā£26 , waste of money and time , absolute scam”
“Scammed me wife out with a raffle give number to someone else and the staff or horrible and pushy would never go back again go to vape shop in Grange Town sunderland will beat there prices hands down”
“Scammed me wife out with a raffle give number to someone else and the staff or horrible and pushy would never go back again go to vape shop in Grange Town sunderland will beat there prices hands down”
“Scammed me wife out with a raffle give number to someone else and the staff or horrible and pushy would never go back again go to vape shop in Grange Town sunderland will beat there prices hands down”
“Never had any problems with this company. I won't buy my juices / coils from anyone else. Fantastic value for money and great quality.So glad I found these guys as I live in Kent and this company is based 100's of miles from me .”
“Buyers Beware.
Purchased a vape (Smok m17) from this company which did not work, had a charging fault. Sent it back for testing as requested and am told that their technicians have tested the product and it is working fine so they are returning it back to me.
Received back but same problem, not charging despite using 3 different chargers all of which work on a different m17 vape.
Washington Vapes response ātake the issue up with Smok as we have tested the product and it worked perfectly well for usā.
So I am left with a faulty vape and a company who are washing their hands of the problem.
Very poor customer service. Will not be using again.”
“SCAM SCAM SCAM. Order never arrived, rang on Saturday at around 11am. Number was coming up as user busy, tried a couple more times and when the guy answered his first words were weāre shut didnāt you get the hint from the number being busy? Well no, if the number is busy that means someoneās talking on the phone in my experience which would show you are open. And if youāre shut why are you answering the phone. Iāve raised my case back through PayPal and wonāt be using you again. It was obviously a scam by the prices.”
“Sold us a faulty unit which even though they've had it returned they still haven't refunded us for. Terrible after sales service, claiming the unit isn't faulty when it clearly is. A company to avoid!”
“Terrible customer service
Terrible customer service, ordered a device which turned out to be faulty and when I returned the item to request a refund I was made to feel it was my fault, had the device just over a week with the release button for the battery came out. I had said I would purchase another device but the staff were so rude they responded with we donāt want your business. I have been a loyal customer for a few years and just shows how people treat loyal customers that help them grown the business and recommending to my friends.
Just goes to show how much care and attention they give to loyal customers that spend on average close to a Ā£100 a month”
