Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.48

4.5 Rating 1,626 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 19th April 2026

274

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a watch that showed 51 mm gave and the watch I received was no where near that!!”

Helpful Report

Posted 4 years ago

Hey Robb! Thanks for leaving us a review. It looks like G Shock listed the size of case as follows: 51.3×48.9×16.6mm We're happy to provide the vendor with your feedback and I see that you have returned the item! Let us know if we can assist you further and thank you for shopping with us!

Posted 4 years ago

“Was not happy with the extra shipping charge.”

Helpful Report

Posted 4 years ago

Hey Brandon! Thanks for leaving a review. All shipping options and charges can be viewed and edited during the checkout process. If you accidentally chose an expedited shipping method and wanted to change it prior to shipment, you can always email us for future orders or call us at 925-820-4300. We hope you are enjoying your Mr. Jones timepiece and thanks for shopping with us!

Posted 4 years ago

“It's not the companies fault but the tracking number I was given was never updated so I never knew when I would need to be home to receive the package and they left the $300 package at the front door..”

Helpful Report

Posted 4 years ago

Hey Jason! I'm so sorry about that! The post office recycles tracking numbers but usually they update within 24 hours. Of course most couriers are still providing contactless delivery, but a good courier will always try to place the package in a less obvious spot. Regardless, if you ever have a shipment stolen or it doesn't arrive, please let us know right away. We're happy to help! Enjoy your watch and thank you so much for leaving feedback for our team!

Posted 4 years ago

“You guys talk a long time to approve the return of the watch I ordered, which was a little frustrating. As soon as I saw it, I knew I didn't want and never even put it on my wrist. (The watch's hands were just too small.)”

Helpful Report

Posted 4 years ago

Hey Andrew! Thanks so much for the feedback! Usually returns are approved within 24 hours. They aren't automatically approved because we have a few brands that are excluded but we'll look into a more automated version. Please let us know if you need anything else and sorry that watch didn't work out!

Posted 4 years ago

“OK but shipping was a hassle”

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Posted 4 years ago

“The watch was beautiful, but to small for my wrist so I can not wear it.”

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Posted 4 years ago

“New watch with a dead battery maybe I'll buy again maybe I won't that is not good business. Your brand new watch arrives and you can't wear it, this company has to do better”

Watches.com 3 star review on 22nd March 2021

Helpful Report

Posted 5 years ago

Hey Aaron! Sorry to hear about that battery issue. We sent you an email on Monday and haven't heard back. We're happy to change the battery for you free of charge if you'd like to ship it back! Just let us know at contact@watches.com

Posted 5 years ago

“The refund program is slow not that easy to navigate. Still waiting for return approval.”

Helpful Report

Posted 5 years ago

Hey Susan! Thanks for the review. We're always grateful for feedback. It looks like we emailed instructions on March 2nd. Please let us know if you still do not see those. You can reach our team at contact@watches.com

Posted 5 years ago

“the watch was awesome but she was broke. im waiting. i've good support but im sad. i,ve been waiting couple weeks for her. but thats life. i cant for having back!”

Helpful Report

Posted 5 years ago

Hey David! Sorry about the issue with that Electricianz brand watch! Looks like our customer service team is handling it! Please reach out if you need further assistance. We want to make sure you're taken care of!

Posted 5 years ago

“I have not got my watch yet. I am still waiting.”

Helpful Report

Posted 5 years ago

Hey Gaurav! Looks like you received your watch already! Please note that international shipping times are posted on our shipping policy page. It can take up to 28 days, depending on the country and customs office. Please let us know how you like your watch and we are grateful for your support!

Posted 5 years ago

“Smaller than viewed. Band keeps unlatching.”

Helpful Report

Posted 5 years ago

Hey Sandra! Sorry to hear about the issue with the Timex band! We'd be happy to help with the return. You can process a return on the website directly or email our customer service team at contact@watches.com. We definitely want to make sure you're satisfied with that purchase!

Posted 5 years ago

Watches.com is rated 4.5 based on 1,626 reviews