Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,495 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,495 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 28th June 2025

Roger M

Watches.com 5 star review on 31st May 2025

Kevin D

251

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The California Venice model watches have precisely the same movement as an Armitron watch that comes in a stainless steel case and strap, which costs $28. The California Venice model is made of plastic with a silicone strap, and can cost up $49 depending only on color.”

Helpful Report

Posted 2 years ago

Hey Roland! Thanks for the feedback. The Ca Watch Company Venice Beach model is designed to look like a retro digital watch with a colorful polycarbonate case. We're sorry to hear that you didn't like their design concept. You're welcome to return it directly through the site. Thanks for shopping with us and leaving a review!

Posted 2 years ago

“While I like the watch I asked a question about the ability to get additional links for the bracelet before the purchase. I was told that I could get additional links from the manufacturer and that one or two would be the included. In the end neither of these are the case so the bracelet is very tight. Love watch the cs representative was very nice. That was disappointing. Ken Buren”

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Posted 2 years ago

“i have had issues with this company in the past. but, i have to compliment the service they provided re a purchase i made several months ago. first, they gave me the solution to my issue with the watch. then i didn't follow the advice bc i couldn't see how to apply the very clear instructions bc i'm basically an idiot. anyway i sent the watch to them and they fixed the problem right away and shipped it back to me FREE! thanks Alyssa!”

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Posted 3 years ago

Thanks for shopping with us, Rick!

Posted 3 years ago

“A good company that offers Affirm payment thnx.”

Helpful Report

Posted 3 years ago

Thanks for your review! Enjoy your new G-Shock :)

Posted 3 years ago

“excellent service, the only thing that the article was sent from Hong Kong and it took 2 weeks to arrive.”

Helpful Report

Posted 3 years ago

“Selection on Watches.com is amazing. Great place to browse and order some awesome pieces. Prices and discounts could be better; I've found the same watches on the manufacturers' websites for a lot less when they're on sale.”

Helpful Report

Posted 3 years ago

“Not the best quality and the dial was a bit smaller than expected. But good looking watch still.”

Helpful Report

Posted 3 years ago

“The watch is fine and arrived in good condition. However, the delivery time could be improved upon. It took 20 days for the watch to be delivered by FedEx Smartpost. The package was not shipped by USPS directly. The company website seems to indicate USPS is the shipping carrier. I would not have made the purchase had I known FedEx Smartpost is used. FedEx Smartpost is a slow method of shipping packages. The seller's communication is also poor. I sent emails to inquire about shipping status but I received no response.”

Helpful Report

Posted 3 years ago

“The watch is fine but it appears Fedex actually "walked" this package from Ohio to Colorado. Took two weeks from the date it was shipped (not the order date) to get to my house. It was a gift for my son and did not arrive in time for his birthday. If you are going to order from this company, then allow for a lengthy lead time.”

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Posted 3 years ago

“Too much time for delivery Order history gives poor information for tracking my order. It indicates "Fulfillment status: Fulfilled". This doesn't tell me about where is the package and when will it arrive. I suggest you copy the Amazon tracking system. I still haven't received my watch.”

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Posted 3 years ago

“Ordering the watch was no problem but when the watch arrived it was unfortunately broken. So I can only give a 3-star rating now. But the service was good when I had to return the broken watch, and when I get a new/repaired one I will probably give you a 5-star rating.”

Helpful Report

Posted 3 years ago

Hey Anders! So sorry to hear about the watch. It looks like our team is taking care of this for you! We'll let our vendor know as well so they can take note of the issue. Best wishes on the new shipment and thank you for your feedback!

Posted 3 years ago

“Difficult to see the needles in an angle. I am not very impressed with the watch and the price is a bit more than the watch.”

Helpful Report

Posted 3 years ago

Hi there! Thank you for leaving a review about your purchase. If you haven't already started the return process, our team is happy to assist you! You can reach out to our customer service members at contact@watches.com and they would be happy to help you!

Posted 3 years ago

“One watch was damage.”

Helpful Report

Posted 3 years ago

Hi Charley, Thank you for your review. Sorry to hear about that! It looks like our team emailed return instructions. Please let us know if you didn't see those or have any issues returning your timepiece. We are happy to help!

Posted 3 years ago

“Watch is fine, albeit indiglo is not impressive. Your on-line instruction for band adjustment cost me $17.00 as it said to remove the screws which were not screws but pins that get punched out. Thanks a lot.”

Helpful Report

Posted 3 years ago

Hey Thomas! Thank you for the feedback! All manual instructions come directly from the brand. I'm happy to reach out to Timex and make a complaint on your behalf. Unfortunately, most watch shops will charge to have a band resized, unless you have the tools at home to do it yourself. But it's really so much easier to have help. Sometimes those bands can be tricky. If you have additional questions or need further assistance, our team is always happy to help: contact@watches.com

Posted 3 years ago

“I still did not see my watch. I bought it earlier than a friend, we both sent it to the same place, she got it I did not. I sent a mail and they blamed COVID. I don’t believe it has to do with COVID if my friend got her watches. Anyway, can’t even rate the watch”

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Posted 3 years ago

“Purchased a watch that showed 51 mm gave and the watch I received was no where near that!!”

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Posted 4 years ago

Hey Robb! Thanks for leaving us a review. It looks like G Shock listed the size of case as follows: 51.3×48.9×16.6mm We're happy to provide the vendor with your feedback and I see that you have returned the item! Let us know if we can assist you further and thank you for shopping with us!

Posted 4 years ago

“Was not happy with the extra shipping charge.”

Helpful Report

Posted 4 years ago

Hey Brandon! Thanks for leaving a review. All shipping options and charges can be viewed and edited during the checkout process. If you accidentally chose an expedited shipping method and wanted to change it prior to shipment, you can always email us for future orders or call us at 925-820-4300. We hope you are enjoying your Mr. Jones timepiece and thanks for shopping with us!

Posted 4 years ago

“It's not the companies fault but the tracking number I was given was never updated so I never knew when I would need to be home to receive the package and they left the $300 package at the front door..”

Helpful Report

Posted 4 years ago

Hey Jason! I'm so sorry about that! The post office recycles tracking numbers but usually they update within 24 hours. Of course most couriers are still providing contactless delivery, but a good courier will always try to place the package in a less obvious spot. Regardless, if you ever have a shipment stolen or it doesn't arrive, please let us know right away. We're happy to help! Enjoy your watch and thank you so much for leaving feedback for our team!

Posted 4 years ago

“You guys talk a long time to approve the return of the watch I ordered, which was a little frustrating. As soon as I saw it, I knew I didn't want and never even put it on my wrist. (The watch's hands were just too small.)”

Helpful Report

Posted 4 years ago

Hey Andrew! Thanks so much for the feedback! Usually returns are approved within 24 hours. They aren't automatically approved because we have a few brands that are excluded but we'll look into a more automated version. Please let us know if you need anything else and sorry that watch didn't work out!

Posted 4 years ago

“OK but shipping was a hassle”

Helpful Report

Posted 4 years ago

Watches.com is rated 4.5 based on 1,495 reviews