Watches.com Reviews

Name: Watches.com
Address: 180 N. University Ave, #270, Provo, Utah
Rating: 4.46

4.5 Rating 1,502 Reviews

87 %

of reviewers recommend Watches.com

4.5

Based on 1,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Watches.com:

Time to be Different

That's the motto at Watches.com. Founded by brothers Mitch & Andrew Greenblatt who are modern horological enthusiasts with a passion for unique timepieces. They've been scouring the globe since 1999 discovering obscure, unusual brands that you've probably never heard of as well as carefully curating the brands you love. Purveyors of wrist-borne time machines, Watches.com is a singular source for unusual modern watches from around the world. A watch says a lot about you and helps you stand out. It's time for YOU to be different.

We believe that the modern watch represents more than just a functional mechanism to tell time. The watch is a unique form of art, design and personal expression. We've had a long-standing mission of providing unique and affordable timepieces to adventurous enthusiasts as yourself. As the number one selling independent online watch store, we plan to stay true to our core mission.

Visit Website

Phone:

385-219-4767

Email:

contact@watches.com

Location:

180 N. University Ave,
#270,
Provo
Utah
84601

Watches.com 5 star review on 21st July 2025

253

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with my purchase and transport from the US to AUS”

Helpful Report

Posted 3 years ago

“Watches.com had my back! I had an issue w/a Minion watch (one of the eyes was off its mooring and lying at the bottom of the watch face when it arrived) and as I did not see a return label or instructions for returning the watch in any of the packaging, I was concerned w/how this was going to go. Well, it couldn't have gone better or easier. I emailed Watches.com, had a very pleasant exchange w/Taylor who told me how to return the watch and immediately sent a return label. Taylor contacted me after they received the returned watch and asked if I'd like a refund or a credit. I honestly can't think of how this experience could have been better. Shopping at Watches.com is 100% worry-free - trust me, I know.”

Watches.com 5 star review on 3rd December 2021

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Posted 3 years ago

“What a great experience! After my Casio smartwatch shipped without its proprietary charging cable, I reached out to Watches.com and they were able to contact Casio and get a new cable sent to me. Ashley was my rep, and she was absolutely wonderful! Apparently, some people expect the seller (Watches.com) to personally open every box from a manufacturer and check it before shipping it, but that's not realistic. Besides, stuff happens. I didn't have a cable, but it's not a mark against either company, it's just how the world functions. As long as I was able to get a replacement, that's all that mattered.”

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Posted 3 years ago

“Very Very good thank you so much”

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Posted 3 years ago

“I have ordered from this company a few times and have been completely satisfied. Starting from their great selection right up to the delivery of the items have been exceptional. Will definitely continue to order from here.”

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Posted 3 years ago

“Fantastic customer service! The original watch I bought I returned as the recipient did not like it. The whole process was so smooth and I received a full refund. I purchased a second watch, which arrived as quickly as the first and he is thrilled with it. This is a really great company to deal with and I will definitely order from them in the future.”

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Posted 3 years ago

“Big selection, prompt delivery.”

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Posted 3 years ago

“Very fast shipping and they have hard to find items.”

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Posted 3 years ago

“Good service, fast delivery, no complaints”

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Posted 3 years ago

“The watch came on time and was perfect!”

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Posted 3 years ago

“Just when I thought I'd take a leave from adding to my timepiece collection, Watches tempts me with a Baby-G G-Shock in sky blue. Sweet. Keep the temptations coming, Watches!”

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Posted 3 years ago

“Excellent deals fast shipping and great customer service!”

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Posted 3 years ago

“Love this watch, it’s fun to wear and i can tell the time with it if I care to.”

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Posted 3 years ago

“Good deal, fast delivery.”

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Posted 3 years ago

“great watch”

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Posted 3 years ago

“Beautiful time piece, excellent service”

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Posted 3 years ago

“This company is amazing at customer service. I can’t give them enough stars they deserve 10. I had a situation where the manufacturer had marked a box wrong and they went above and beyond to get me the correct watch I wanted. A++ vendor”

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Posted 3 years ago

“A great website, intuitive & easy to puchase and quick delivery”

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Posted 3 years ago

“better than expected....love it”

Watches.com 5 star review on 19th November 2021

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Posted 3 years ago

“A competent site with solid shopping & check-out experience. The watch I got is pretty good too. Still within a minute of cell phone time after continuously running for the last week.”

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Posted 3 years ago

Watches.com is rated 4.5 based on 1,502 reviews