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Watchfinder Reviews

1.6 Rating 90 Reviews

13 %

of reviewers recommend Watchfinder

Company Reviews

1.6

Based on 90 reviews


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Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Watchfinder 1 star review on 20th February 2022

Watchfinder 1 star review on 20th February 2022

Watchfinder 1 star review on 3rd August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watchfinder advertised on tv that they BUY WATCHERS. I attempted to sell them a real good 1st class rokex and they wouldn't offer a price. I believe the advert was misled and they only wanted to sell watchers. I sold my watch to another dealer for a good price and they recently sold it and made £150 profit on it. Well that's watchfinder out of pocket and I wont attempt to sell them another. Complete rubbish company”

Posted 4 years ago

“The first watch I picked over the internet they said they would hold for me as I was going to London for bit of shopping I booked flights and a day before I go they told me they have sold it ,so I pick another watch and head over after agreeing a price ,when I get there they then tell me the price has went up on the watch by £250 for no reason the sales guy mat who was very helpful was really embarrassed as he was taking instructions from the manager Megan rowley Coates ,who has not got a clue on customer service even when I said for them to do something for me as a gesture she flatly said no not even £50 ,I think watch finder need to review their manager because the lost a sale and future customer Over a couple of pound either this manager has some sort of move going on or its company policy to mislead ....”

Posted 4 years ago

“I’ve had no problems. I’ve purchased two watches as gifts. However I would like to add. For those of you who sell your watches for £1000s under price. Fool on you. Didn’t you do your research first. That’s your own silly faults. I do wonder where some folks brains are. They offered a deal you excepted it. End of story. Give me a call next time you want to give away your property. I’ll offer a little more. Not much more.”

Posted 4 years ago

“Had a 2 month old watch to sell, the offered £1100 to £1200 subject to inspection. When I sent the watch they said that they had revised the estimate to £1000 max but could not say why. The watch was 2 months old and unworn. I was selling it as on reflection it looked too small on my wrist so there was no justification ie damage or marks etc. A company who are dishonourable and get you to send your watch then chip the values thinking we will just except it as it is only a few £100!”

Posted 4 years ago

“Tried to part exchange my Raymond weil watch for a Omega, sent details including photos serial numbers etc details off identity card but was told that could not give a valuation as not enough information supplied, reading reviews it sounds like I've had a lucky escape!”

Posted 4 years ago

“I purchased a Panerai GMT this week from www.watchfinder.co.uk and was amazed at the professional service, and fast, (next day) delivery! I truly cannot fault this company? I received my new watch in immaculate condition yesterday, and I'm absolutely thrilled with it! I will no doubt purchase more watches from these guys in the future! Thank you! N Cheke”

Posted 4 years ago

“Genuine enquirer regarding a watch iv desired for quite some time. I’d left a message for them to get back to me they didn’t......now the watch has gone. Not only had I added the watch to the find for me list they never told me they had it I found the watch through a general random look through their site.....not great at all. The pictures provided where from early sunday morning.....gutted”

Posted 4 years ago

“I wanted an Omega Seamaster for a special birthday present for me. The one I really wanted has now been discontinued and the new one with wavy lines on the watch face didn’t appeal to me. I found the one I really wanted and after looking closely gave them a bell. Sean was very helpful, answered all my questions and was not pushy. A couple of e mails later about sizing etc; I decided to go for it. The experience was first class. I got a phone call from the despatch people to make sure I was available and a guaranteed time between 9 -1 pm. It came and I unpacked it. Beautiful box, lovely safe/ professional wrapping, it arrived intact. The watch itself is brilliant. It’s not my birthday till early October so I have put it in a safe place till then. I am really very happy and, I felt over the internet with something as expensive as an Omega, you are quite rightly a bit twitchy. All I can say, the company did a fantastic job, and if my experience is repeated for you, then you will really be very happy with them. Well done. ATVB. Alan Mac”

Posted 4 years ago

“Poor service.”

Posted 4 years ago

“I purchased a watch from Watchfinder four years ago. Still have it and absolutely fine and happy with it and the service received so much so I decided to purchase another. Within 48 hours of purchase a tiny dent was noticed on the bezel. Took it back and was told there was nothing they could do. It had been there when I purchased it and that was it. I could either get a credit note or exchange for another watch. I could not have a refund (did not necessarily want one as I loved the watch). The point I was trying to make to them (unsuccessfully) was that they should have mentioned the dent. When I went back within 48 hours I was told that it was mentioned on the service papers (then why was it not mentioned to me). Apparently the dent could also been seen on the website photo. I did point out that I had not seen it on their website only in the shop. In the shop (on purchase) I was told that if I was not happy with it, I could have a refund within 14 days. However, they failed to add the words "but once you have taken it out of the shop you will only get a credit note or exchange". Customer Service left a rather bad taste in my mouth so will I use them again (no) will I recommend them (no).”

Posted 4 years ago

“Woeful Customer Service - Bought an IWC Portofino in store and was told I couldn't take it away because it needs to go to the repairer as the date doesn't work! No apology, total waste of my time.”

Posted 4 years ago

“DON'T sell your watch here unless you don't mind receiving peanuts (they will always offer the lowest estimate after inspection). They sold my tag at over double the price they gave me. I was preparing to buy a couple of Rolex watches here but knowing how much they're ripping sellers off, I've decided to shop elsewhere.”

Posted 4 years ago

“Watchfinder gave me £2000 for my Tudor Submariner just over two years ago in part exchange for a £5000 Rolex Submariner. I often used to look to see if they were selling it and intrigued as to what price, well I have just seen it on there site for £8950 that's a whopping £6950 profit well done Watchfinder for offering me such a fair price SHAME on you.”

Posted 4 years ago

“Watchfinder gave me £2000 for my Tudor Submariner just over two years ago in part exchange for a £5000 Rolex Submariner. I often used to look to see if they were selling it and intrigued as to what price, well I have just seen it on there site for £8950 that's a whopping £6950 profit well done Watchfinder for offering me such a fair price SHAME on you.”

Posted 4 years ago

“My Dior watch came and looked like brand new, have been so pleased with it would buy another through them 5 star rating”

Posted 4 years ago

“The watch equivalent of westealanycar.com! Totally unrealistic offer 000s under the next organisation I went to. Don’t fall for the marketing and shop around.”

Posted 4 years ago

“The retail service from Watchfinder is adequate, but DO NOT use this company for a repair unless you need a full watch refurbishment costing hundreds of pounds. Their tactics to get you to do this and face weeks of delays in getting your watch back are underhand and very frustrating. If and when I ever do get my watch back after submitting for a simple strap repair, Watchfinder will not be a retailer with whom I would re-engage under any circumstances.”

Posted 4 years ago

“Would like to mention Rihanna at the Birmingham Bullring branch, she was excellent and deserves a BIG thank you. My partner bought a Cartier and from seeing it online to collecting instore was seamless! Will recommend to friends and family for sure.”

Posted 4 years ago

“I enjoyed buying a Cartier La Dona from the Royal Exchange branch, saddened to see these negative reviews. My experience was very positive! considering buying another Cartier from them actually. I would not hesitate to buy from them again and given I know their competition in London at least, there is nobody I would rather buy from.”

Posted 4 years ago

“After choosing to ring watch finder to place my order the watch arrived the dial was a different colour to the pic so I sent it back and bought a diamond dot dial more £££’s so there was a few calls to and from what I didn’t know was the number the gave me to call was a business rate number which is only there to generate revenue pretty poor for such a “high class company” You asked me to contact you for anti fraud purposes with the business rate number, it’s not about the money I just think it’s a poor show will stick to buying watches from Rolex direct much better experience and no hidden charges, Isn’t earning £6000 on a watch enough obviously not because when you look at your phone bill countless charges there is no reason to have a business rate number”

Posted 5 years ago

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Watchfinder is rated 1.6 based on 90 reviews