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waterdrop US Reviews

4.7 Rating 6,049 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
45,555
 Metrics Info
4.7
Based on 6,049 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Maureen
Verified Buyer
“I was sent someone else’s order and I am still waiting for waterdrop to respond with a resolution. It has been 2 weeks. Very bad experience so far. Email is only option to contact this company so I have no idea if anyone is even working on my issue or if I will ever receive what I ordered and paid for.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Poor customer service - my discount code didn't work and I sent an email within a minute of the order going through - got a response 3 days later that couldn't apply it after the order went through. Seriously, can't refund the 20% discount???”
Helpful Report
Posted 1 year ago
Candace
Verified Buyer
“I enjoy waterproof. Disappointed in Vibe. .”
Helpful Report
Posted 1 year ago
Melody
Verified Buyer
“Have not received my order.”
Helpful Report
Posted 1 year ago
Denise
Verified Buyer
“Such a wonderful company. I love all of the products I have purchased. Not a bad thing in the bunch. So many different flavors to put into my water. It is never just boring water anymore.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“The flavors are great”
Helpful Report
Posted 1 year ago
MARCI
Verified Buyer
“I love everything about this company. The flavors are great, and I don't feel bad about the ingredients. All of the products are top quality.”
Helpful Report
Posted 1 year ago
Flo
Verified Buyer
“Water drop changed my relationship with water!”
Helpful Report
Posted 1 year ago
Tiffany
Verified Buyer
“Chic minimalistic bottle that is the perfect size on the go! Bought two for myself and gifted it to a friend”
Helpful Report
Posted 1 year ago
Donna
Verified Buyer
“Very responsive customer service.”
Helpful Report
Posted 1 year ago
Penny
Verified Buyer
“Have not received. Ordered on 12/4.”
Helpful Report
Posted 1 year ago
Donna
Verified Buyer
“The Advent Calendar box is the best! I'm really enjoying it”
Helpful Report
Posted 1 year ago
Claire
Verified Buyer
“Really pleasantly surprised with all my flavors but especially the blackcurrant and mixed berry”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Excellent - 5Stars”
Helpful Report
Posted 1 year ago
Donna
Verified Buyer
“I love love love the orange!!!! Now come out with just grape...maybe make the tablets bigger???”
Helpful Report
Posted 1 year ago
Maria
Verified Buyer
“I love most of the flavors, especially the raspberry and blackberry”
Helpful Report
Posted 1 year ago
Debbie
Verified Buyer
“I enjoy all the flavors.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Love waterdrop as a whole. Some flavors are definitely better than others.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“I love the fact that the products have liitle or 0 calories and the tasre is great”
Helpful Report
Posted 1 year ago
Rebecca
Verified Buyer
“The flavors are delicious. The bottles are beautiful, heavy duty & avoid introducing outside germs to the bottles lips ❤️. The company is eco conscious & I love it. However, Customer service needs improvement & the removal the NY location was dissappointing.”
Helpful Report
Posted 1 year ago
waterdrop US is rated 4.7 based on 6,049 reviews
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