waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,873 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,873 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

waterdrop US 5 star review on 25th April 2025

Valerie

4178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the flavours”

Helpful Report

Posted 3 years ago

“Have been wanting to try waterdrop for a while so finally purchased 3 boxes of microdrops - the new Flair is good, but I prefer Boost and love Vibe!”

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Posted 3 years ago

“great product, tried a variety to see what I liked. I like the drinks very much, but I really wish the price was lower. Yes, we're helping the environment, by not wasting plastic, but the drinks per serving are more than drinks in plastic. Just seems a little too high priced for most people.”

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Posted 3 years ago

“I love it to the point that I love drinking water.”

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Posted 3 years ago

“Love the Glow, Love and Focus the most. Zen and Vive … meh. Great concept and fun to try!”

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Posted 3 years ago

“The drink cubes LOVE are a bit strange tasting, but diluting it with 30oz of water is working. The bottle I love!”

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Posted 3 years ago

“I love the way the product is packaged, although the individual drink packets are difficult for me to open. But taste is okay, however I usually use two of the individual packets instead of one to get a more flavorful taste.”

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Posted 3 years ago

“Love my bottle, Vibe not what I thought.”

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Posted 3 years ago

“This was my 2nd order and they forgot 1 box of Zen and my free tote bag. My 1st order no mistakes. I like the drops. I hope they review my order and see their mistakes.”

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Posted 3 years ago

“I love this product, just not wild about the stevia taste in some of them.”

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Posted 3 years ago

“I've really enjoyed my Waterdrop products and having a pretty bottle to drink from.”

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Posted 3 years ago

“Love everything about the bottle and the waterdrops, would have given a 5 star except the price is to high, my opinion the package should cost about $50.00”

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Posted 3 years ago

“For the most part, I like all the flavors. However I do like the flavor stronger, so I use less water per drop, or end up using two drops. I have no problem drinking my water quota, I drink a gallon of water a day. And find that easy to do, I crave water.”

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Posted 3 years ago

“I really liked the various flavors. They help me to drink more water!”

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Posted 3 years ago

“Overall, Waterdrop has beautiful products. Any negative issues involve the high prices and the lack of safe, secure packaging. Boxes are not sturdy and always arrive somewhat distressed and crumpled. One of my items arrived in pieces and unfortunately was, and has been out of stock for a while now. Other items I'm interested in are also out of stock, which is sad to me. Perhaps there have been manufacturing problems due to the pandemic, I don't know. They're customer service is very good and I was reimbursed for my broken item, so I am happy about that. I just hope they can survive as a new business a long, long time.”

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Posted 3 years ago

“My only problem with waterdrop is their customer service.”

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Posted 3 years ago

“I like Waterdrop’s concept and that they use stevia as the sweetener. The drops aren’t too sweet or strong but each flavor has what is to me unusual undertones from the herbs or fruit used for flavorings. I would very much like to see flavors of watermelon, and a cucumber/lime or cucumber/mint for the summer as well as a cherry for year-round.”

Helpful Report

Posted 3 years ago

“LOVED: Vibe, Youth and Boost PLUSES: Makes drinking more water easier. Pretty bottle that keeps my water cool and fits in my drink holder in the car (20 oz). Some flavors seem to increase energy. MINUSES: Be careful what you drink near bedtime. I'm still experimenting about what I can and can't use at that time. I'm a light sleeper and I think, so far, Glow and Boost make it difficult for me to go back to sleep. I also don't care for cold water, which is the way Waterdrops are recommended to be consumed, so I drink all the flavors cool...room temp from the faucet. Probably detracts from the flavor but I can only drink cold water in small sips. To finish all the water I need, I have to be able to chug it. Gives me a headache if cold. DO NOT CARE FOR THESE: Zen and Focus. Glow is okay but not a fave. CURRENTLY WAITING FOR: Love and Shiro to try. Shiro will hopefully be good for morning Boost. SHIPPING DIFFICULTY: Waterdrop doesn't tell you how items will ship ahead of time. This is fine for most people but my town doesn't have street delivery of USPS mail...only UPS. I've had one shipment returned because it came USPS rather than the first UPS shipment and the post office wants more money to redeliver the pkg. No way. If this problem continues, I may have to quit buying these. It needs to come USPS or UPS each time so I know which shipping address to provide.”

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Posted 3 years ago

“Makes water taste great!”

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Posted 3 years ago

“I am in love! I used the tote immediately for a trip to the lake! The little pouch was PERFECT for carrying my weekend supply of drops! I am addicted to the glass bottles too! I fill up three every night and make sure to drink them during the day! Plus I fill up a carafe, add two drops to share with my husband!”

Helpful Report

Posted 3 years ago

waterdrop US is rated 4.7 based on 5,873 reviews