waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,873 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,873 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how waterdrop US made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

waterdrop US 5 star review on 25th April 2025

Valerie

4178

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love love love these drops. They make my water taste excellent and keep it interesting enough to drink several bottles a day. I love the variety of the flavors and how refreshing they are. Some have a stronger artificial sweetener taste, and some taste chalky/vitamin-y if left out for too long. But all in all, I am really enjoying these drops, as is my 5 year old daughter! The reason I can't give 5 stars at this point is that the customer service is lacking. The response times have been crazy long, which is understandable during a busy season. But what isn't acceptable to me is that some of the replies seem to be a generic response that doesn't address my specific concerns. It seems that once you get a hold of a representatives attention, they seem to be more helpful...but it's taken a super long time to feel heard. If there are no issues with your order/product, then all is well!”

Helpful Report

Posted 3 years ago

“I am really enjoying my waterdrops, except for the BOOST. I give the 4 stars, instead of 5, because the BOOST is included in all the multi-flavor kits (which are more affordable), and because I have written to customer support about it, but received no response. To me, and also my daughter, the BOOST has a strong soapy taste. I even tried diluting it with 1600ml water, and could not tolerate the soap taste. I don't know which ingredient is causing this taste.”

Helpful Report

Posted 3 years ago

“Like the flavor. Wish I could taste the mint”

Helpful Report

Posted 3 years ago

“So far have loved everything that I have purchased from the company and unfortunately had to utilize their excellent customer service department for items broken during shipping. The representative gave me a choice to reship ( which I chose the first time) or a store credit( points) to repurchase the item on a later order which I chose the second time. Also this has helped me start increasing my water consumption. I also gifted a bottle and sampler pack to a friend on her 50th and she LOVED it!!”

Helpful Report

Posted 3 years ago

“Love the Youth and Vibe, will give Zen to a friend cuz don’t like, ordered by mistake had wanted extra youth”

Helpful Report

Posted 3 years ago

“I love my waterdrop products! Love is turning out to be my favorite so far! My only complaint - if you can call it a complaint - are the number of sold-out products. It's a good thing that people love the products - but a bummer for those of us that want to purchase more! I am also looking forward to the tea that is available overseas - super excited for when the European products will be available to us in the US.”

Helpful Report

Posted 3 years ago

“The glass bottle is lovely and well made. I love the soft holder that matches it. Have to try more flavors.”

Helpful Report

Posted 3 years ago

“Love waterdrop I’m up to 2 bottles of water a day now before I was lucky to drunk one a day. The bag is beautiful and so useful.”

Helpful Report

Posted 3 years ago

“I received my 2nd order but it is more difficult to open waterdrop container. I had to use scissor. When I went back to leftover from 1st order, it was easy”

Helpful Report

Posted 3 years ago

“This product has helped me drink more water as they advertise. The flavors are not over whelming and tasty.”

Helpful Report

Posted 3 years ago

“A little pricey, but most flavors are good and the products are sturdy. There is either a design flaw or a defect with the cap on my bottle (the metal comes detached from the plastic part that threads onto the bottle so it’s hard to tell if it is closed).”

Helpful Report

Posted 3 years ago

“Love the bottle and cover, not in love with the vibe flavor, it’s good. But definitely not my favorite.”

Helpful Report

Posted 3 years ago

“While I’m still trying the flavors, I have found some I especially like. But I love the bottle I chose, and it keeps my water super cold until I can drink it.”

Helpful Report

Posted 3 years ago

“I like Boost, Youth and Love. Focus is not my favorite. I wish there were no artificial sweeteners used. I would feel better about using Waterdrop. Can you develop one like that?”

Helpful Report

Posted 3 years ago

“I have tried many water enhancers and man oh man. Waterdrop is amazing! I drink more water than I ever have. The flavors are great and not over powering! My husband has even began drinking more water. I did give 4 stars because I always feel there is room for improvement/growth in everything.”

Helpful Report

Posted 3 years ago

“Love the water drop products. Wish customer service was more responsive or at least easier to get in touch with.”

Helpful Report

Posted 3 years ago

“Love the bottle and products however nearly impossible to clean. Cleaning brush is sold out and it’s not dishwasher safe.”

Helpful Report

Posted 3 years ago

“I love water drops. They faintly flavor the water, but not too much. I love he new flavors. They make me drink more water. I just wish they could cut the price down. Perhaps they could sell bigger packages of drops, lessen the packaging, they just are outrageously priced.”

Helpful Report

Posted 3 years ago

“I'm happy with Waterdrop. Their products are great! I wish we had a bit more of the wonderful goodies they get in Europe.”

Helpful Report

Posted 3 years ago

“I love the water bottle! It fits into my cup holder in the car( big for me with 4 children). The water flavors are delicious, my son even steals my water!”

Helpful Report

Posted 3 years ago

waterdrop US is rated 4.7 based on 5,873 reviews