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waterdrop US Reviews

4.7 Rating 6,047 Reviews
93 %
of reviewers recommend waterdrop US
Company Reviews Product Reviews
44,528
 Metrics Info
4.7
Based on 6,047 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.5 out of 5
Returns & Refunds
Returns Process
Could Be Better
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Jessica
Verified Buyer
“I love this brand and the water drops but especially the tea. I’ve been so happy with every purchase”
Helpful Report
Posted 2 years ago
Mary
Verified Buyer
“Snow is my favorite flavor and I would purchase it year round if I was available!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I hate plain water, so this helps me to drink more fluids.”
Helpful Report
Posted 2 years ago
Leslie
Verified Buyer
“I love the Snow flavor! Refreshing! I encourage Waterdrop to keep making it. I like the size of the cocktail shaker. Easy to use and store.”
Helpful Report
Posted 2 years ago
Shannon
Verified Buyer
“I love water drop. While there are a few flavors I have tried that I am not a fan of … the vast majority have been amazing and I definitely have some favorites!”
Helpful Report
Posted 2 years ago
Carolyn
Verified Buyer
“Absolutely love the ingredients and customer service of waterdrop.”
waterdrop US 5 star review on 10th July 2023
Helpful Report
Posted 2 years ago
Stephanie
Verified Buyer
“I love whaterdrop the pitcher is so amazing I can taste the diffence in my water the family loves it its nice it gets cold fast and it's wonderful. And I love the new recipe flavors hope to see more of that”
Helpful Report
Posted 2 years ago
Manny
Verified Buyer
“Love love love this company. Always so responsive and accommodating. Can’t stop bragging about them to people I know.”
waterdrop US 5 star review on 10th July 2023
Helpful Report
Posted 2 years ago
Amy
Verified Buyer
“Their flavors are amazing!”
Helpful Report
Posted 2 years ago
Ashley
Verified Buyer
“Loving the new flavor formulas!”
Helpful Report
Posted 2 years ago
Laura
Verified Buyer
“I have been using Waterdrops for 15 months. I love them! My increase of water has made me Feel so much better’. Thank you Waterdrop!”
Helpful Report
Posted 2 years ago
Lacy
Verified Buyer
“Love the variety and convenience.”
Helpful Report
Posted 2 years ago
Jennifer
Verified Buyer
“I got one for my daughter and another for me. She’s seen mine and I’ve gotten a metal one for her and she saw the glass one and wanted it. Loves it!”
Helpful Report
Posted 2 years ago
Kelly
Verified Buyer
“Love water drop! Very good tasting very easy to use and no sugar!! Really helps me drink more water. The individual wrapped packages are ok for travel but sometimes hard to unwrap and waste of plastic that cant be great for the environment. A way to purchase in bulk with no individual wrapping would be great.”
Helpful Report
Posted 2 years ago
Teresa
Verified Buyer
“Love Waterdrop”
Helpful Report
Posted 2 years ago
Victoria
Verified Buyer
“Great durability and design!”
Helpful Report
Posted 2 years ago
Jodi
Verified Buyer
“I love the pure ingredients of Waterdrop. The flavor combinations are light and refreshing.”
Helpful Report
Posted 2 years ago
Susan
Verified Buyer
“Beautiful glasses, delicious water flavors, perfect for party!”
waterdrop US 5 star review on 4th July 2023
Helpful Report
Posted 2 years ago
Stacie
Verified Buyer
“I tasted the boost in the flavor pac with my first purchase. It is a great flavor, so I purchased it once again! I’m”
Helpful Report
Posted 2 years ago
Jessica
Verified Reviewer
“I have 2 glass bottles, a 20oz & a 34oz. They are gorgeous to look at but they are impossible to clean properly. Some of the drink tablets leave a colored residue on the inside of the bottle that is nearly impossible to get oft due to the bottle shape. I've emailed the company and was suggested to use rice or coarse salt inside the bottle to scrub it, doesn't work. The other suggestion was for me to buy their bottle brush. Clever marketing ploy by the company. The caps are impossible to get properly clean as well, I was using my 34 oz bottle daily and a good rinse before bed was good for it until I used one of the residue causing tablets. The inside of my bottle is stained orange now. I left my lid and bottle on my counter, open while I was away for the weekend, and now there's black stuff growing at the bottom of the bottle and I can't get it off, also its on the inside of the lid where you cannot get any kind of cloth or sponge to clean it off. The "insulation sleeve" is a joke, it doesn't keep the water any colder for any longer than not using it. Tossing these bottles and I'm going to go back to my Owala Freesip. I will say that I do like the flavor tablets, so that's a plus. The photos I've included arr of the black stuff growing in the lid and inside the bottom of my bottle and of the staining on the inside of my bottle.”
Helpful Report
Posted 2 years ago
waterdrop US is rated 4.7 based on 6,047 reviews
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