Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.29

4.3 Rating 2,379 Reviews

84 %

of reviewers recommend Waveney River Centre

Company Reviews

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Metrics

4.3

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well equipped spacious lodge, lovely hot tub. Boat hire was really good, children loved the pool on site. Minor gripes; please provide an electric kettle (as boiling a kettle on the gas job is dangerous) and softer lighting in lodges. Would recommend this holiday for families of all ages.”

Helpful Report

Posted 6 years ago

“It's a great place to stay the only 2 negative points are access to lodges is not easy for wheelchair users and the checkout time of 9.30am is too early. An 11am checkout time would be more suitable.”

Helpful Report

Posted 6 years ago

“Booked a Kingfisher Super Pitch for 9 nights in August, we were 2 adults, 1 child (3 years) and 2 dogs. We arrived at 12:00 and were shown straight to our pitch (no.7). Our impression of the pitch was that it was 'rustic' and needs some TLC. There is matting under the pebble hardstanding which needs attention as it was a bit of a trip hazard as it was raised in lots of areas. The bushes around the pitch were a little overgrown which limited the space for us to sit next to our awning. Off the pitch though we really enjoyed going swimming every day and the play park was great for our granddaughter. Went to the Waveney Inn every night for an icecream for our grandaugthter and the staff really made a fuss of her. Shop of site was well stocked and reasonably priced. Hired a boat for the afternoon and went to Somerleyton and Oulton Broad, expensive but enjoyable and ultimately we knew the price before we booked. All staff we encountered were friendly and we have booked again for next year.”

Helpful Report

Posted 6 years ago

“Great for the family, lots to do and super facilities. Lovely pool, play area, and walks. We hired a boat which was a great way to see the local area. My only reservation would be the pub. While we were there we saw a member of the kitchen staff shouting at a family with 2 small children (one of which was having their birthday), in the middle of the pub. Both children left crying holding the birthday cake unopened. Don't know the details but I am sure it could have been dealt with in a more civil manner. Food was OK, usual pub grub.”

Helpful Report

Posted 6 years ago

“Nice clean place. We stayed in a yurt .what was a very nice. Only thing did not like was that the tents opposite us was so close. Made getting the car out from the yurt very hard .lovely food in the pub ,and swimming pool was great fun.”

Helpful Report

Posted 6 years ago

“Lovely Clean Lodge on arrival with little extras of bread, cake and marmalade. Our lodge was positioned nicely and hot tub positioned very private compared to some of the others however the hot tub was a bit of a let down due to the scum floating around and sticking to the sides from previous use making us feel too unclean to use it! Did speak to someone about it and was assured the filters & water had been changed prior to arrival but if that’s the case then their pipes must also need cleaning, apart from this we had a good few days stay here and even hired out a skipper which although was a bit run down still gave us a morning of fun.”

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Posted 6 years ago

“This was our second stay at Waveney but our first in the hotel and I really can’t fault it. The room (Captain’s Cabin) was spotlessly clean and both spacious and very comfortable. The bathroom was pure luxury and the toiletries, a nice touch. As always food was good in the pub - not the cheapest but very tasty. Hope to come back again soon!”

Waveney River Centre 5 star review on 30th August 2018

Helpful Report

Posted 6 years ago

“Small scruffy pitches, for a large pitch I would expect to be able to park the car next to the caravan and not Infront obstructing the view. The unsupervised pool was constantly overtaken by kids bombing in, making it unusable for anyone else. The games room that's advertised was out of order for our 2 week stay. We were disappointed with having to pay £10 everytime to access the 90 something miles of riverbank walks you say are easily accessible. Showers need mops, especially with people using them for toilet and walking in dirt.”

Helpful Report

Posted 6 years ago

“All the staff are very cheerful and helpful. But it is too crowded. I stayed in a Yurt for 2 nights and caravan in Heron for 4 nights., When staying in the Yurt it was difficult to turn my car next to the Yurt.. I damaged the door on the wooden platform - there was little room for a turning circle when pulling out. I believe that the tents opposite should be removed giving more room for "play" area. Also all one can see from these tents is other tents and cars, People told me that they would not return. Also once I moved to my caravan there was no room for my car AND the awning. I could also hear conversations in neighbouring caravans. Children were running straight from their caravan across the road to get to a space - no "play" area near their caravan. Other holiday parks have very sociable areas for families to play cricket. You need more space. I was very disappointed.. I've been a regular visitor to the Waveney River Centre for over the last twelve years. Please Stop cramming in sites, Remove the sites opposite the Yurts.”

Helpful Report

Posted 6 years ago

“Excellent stay, perfect location, lots to do.”

Helpful Report

Posted 6 years ago

“Many plus points, but particularly the indoor pool and the hot tub, plus the boys loved fishing off the marina. The day out on the boat was very pleasant too!”

Helpful Report

Posted 6 years ago

“The site is very picturesque and in a lovely location. However, the pitches are very small for caravans with an awning, with very little space between the vans compared with other sites we have visited. We had booked a fully serviced pitch, but were disappointed to find that the 'grey waste' drain was so much higher than the pitch that the water didn't drain away. When we poured water down the kitchen sink, it came up in our shower!! Luckily we had our grey waste container with us so we were able to use that. We noticed, however, that our neighbour put his drainage pipe into the hedge. Furthermore, the television points didn't work - there was only one lead between the two caravans, but no reception on the television. However, we had an excellent picture from using our caravan aerial. The launderette housed two very old washing machines which, on at least two days, were both out of action. I hope this feedback is useful as all these issues could be sorted out. Finally, we were with members of the family for the week who were in tents - 15 of us in total - and we had a good time.”

Helpful Report

Posted 6 years ago

“Lovely lodges but unfortunately they don’t mention that building work goes on during your holiday. We would have been very happy if they had asked the gardeners to stop working in front of our lodge but they wouldn’t so we were confined to the inside of our lodge all day for one day of our holiday. We couldn’t use the hot tub that day because our view would have been of men working on the grounds in front of our lodge all day.”

Helpful Report

Posted 6 years ago

“Vše OK.”

Helpful Report

Posted 6 years ago

“Stayed in Penthouse it was very tired and needed an urgent revamp mouldy in shower tatty all round and dreadful beds. Not what I expect from a Penthouse at all.”

Helpful Report

Posted 6 years ago

“We couldn’t fault our stay at Somerleyton Lodge, Waveney River Centre. The lodge was clean, well presented, exactly the same as the pictures we saw online and we had a great week away. The hot tub in particular was amazing - huge (must have been 6 berth and there were only 2 of us!) and it had lights! The only downside is that it is a little far away from anywhere - not an issue really but we said on a couple of occasions that it would’ve been nice to have been slightly closer to some of the quaint local pubs so we could just walk home after a couple of drinks. Would definitely go again though!”

Helpful Report

Posted 6 years ago

“After a bad start with the booking process, once we arrived the site was brilliant - small but very clean and orderly. The loos and showers were clean, the kids park was central and well kept. The pub served a lovely meal and the setting is gorgeous. Please note however that kids under 15 are not allowed in the pool without an adult IN the pool with them. This wasn't made clear to me before I arrived to drop my teenagers off to swim whilst I set up camp.”

Helpful Report

Posted 6 years ago

“Lovely lodge, great facilities and location would definitely come again.”

Helpful Report

Posted 6 years ago

“We really liked this holiday park. All I would say is the cleanliness of lodge could be a bit better as when we moved the coffee table it hadn’t been hoovered/mopped which then made me wonder about other things 🙈 Pub was great on site for quick meals to feed my son after a busy day out & all staff friendly & helpful”