Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.29

4.3 Rating 2,379 Reviews

84 %

of reviewers recommend Waveney River Centre

Company Reviews

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Metrics

4.3

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our stay at Waveney River Centre was really good. However when you are paying the same as a 5 star hotel in London, for the stay (in excess of £330 per night), you therefore expect things to be perfect and unfortunately a few minor niggles took the shine off the stay. A few examples: The vegetation around the property needed attention, as a result there were brambles and stinging nettles encroaching onto the terrace area making parts of it difficult to use. In addition due to the height of the vegetation along the property it blocked the view from the hot tub to a small 2 foot section instead of having a full panoramic view, which was really disappointing as this was one of the key features we were looking forward to for our stay. There was a lack of anywhere to hang a towel in the en-suite bathroom, a simple hook on the back of the door would suffice. Some of the blinds in the property were filthy, and hadn’t been cleaned for a considerable time meaning you got covered in dust when operating them. Finally, we fully understood the reason for the reduced inventory in the kitchen but limiting the plates to only four made catering for a family very difficult. An additional 4 side plates would have assisted enormously. A lack of any Printed instructions about the property is understandable in the current situation but access to an online / digital pack would assist guests. I hope these points can be considered to improve the enjoyment for future guests”

Helpful Report

Posted 5 years ago

“We thoroughly enjoyed our 4 night stay. Especially liked our pitch next to the water. Staff were ensuring that all amenities were regularly cleaned and site generally was well maintained. Would like to stay again, hopefully when the pool is open. We really enjoyed our day trip out on the water. All staff were friendly and helpful.”

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Posted 5 years ago

“Brilliant place, very friendly staff, too facilities and really good infection control procedures in place since reopening. If you like quiet river cruise and walks it’s the perfect location. We’ve been twice in the last two months and we definitely coming back with motorhome or boat.”

Helpful Report

Posted 5 years ago

“Lovely location good facilities for campers. Showers and toilets cleaned very regularly. Only drawback was access along a single track road - we damaged our camper van when we were forced up on an uneven verge in order to let another vehicle pass.”

Helpful Report

Posted 5 years ago

“Just returned from a short break at Waveney. Good points: Lots of hand sanitiser stations and signage to remind people to social distance. Needs improvement:The toilet block/showers need cleaning more frequently. The 10pm no noise policy was not strictly enforced, a gang of men kept playing music until 3pm in the morning which was really annoying for everyone else. Normally it’s a lovely place for families but feel it’s turning into a place for gangs of people to meet up.”

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Posted 5 years ago

“Nice quiet corner of the broads”

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Posted 5 years ago

“Lovely place beautifully clean well recommended”

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Posted 5 years ago

“Has a lovely long weekend at Waveney River Centre, we booked before COVID to meet with friends, and booked one of the large 8 bed lodges. The accommodation was nice and roomy and plenty of space not to be on top of each other. The lodge was a little tired & could do with the edges & ledges being cleaned but the bedding & towels were all fresh & clean. Due to Covid they has removed non-essentials so the kitchen has 8 only of plates, mugs, glasses. All wine & other glasses were mismatched and there were no flutes which was a shame, The hot tub was nice and big but not sure how well it was cleaned because there was an oily film on it but teenagers loved it. And it wasn't checked at all whilst we were there, maybe because it was a weekend but past experience the hot tub is normally checked daily. Used the take away at the pub and it was fine, apart from forgetting two meals and having to go and ask but they sorted it quickly. No sauce or seasoning thou and we had forgotten to take with us. The shop was reallocated to the kiosk but we didn't use it, only being there for weekend we didn't need to. Reception were lovely , we spoke to them on the telephone to book in and that was all fine & they were very helpful before we arrived. We brought our own SUP and Kayak and were able to launch from site which was great, quite a lot of boat traffic being a marina so pick your times, ferry over the river was useful and we had a nice walk on the other side. Overall it was a welcome break from the groundhog day of COVID restrictions, lovely part of the country that we haven't visited before but would come again.”

Helpful Report

Posted 5 years ago

“Lovely setting, friendly helpful staff, great atmosphere”

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Posted 5 years ago

“We had really nice time staying in a yurt for one evening,we as a family found it very relaxing . The facilities were very good and clean. We will return and take a river cruise as well.”

Helpful Report

Posted 5 years ago

“Disappointed...The pitches are not maintained, full of ants and swasps nests, lots of bald patches very uneven and terrible scatchy weeds. Was not told about electric hook up, it was hidden in a bush. The cleaner told us where it was. Quiet time means strict quiet time. Terrible experience by a group of youngsters blasting music all day till way into the early hours of the morning on Friday our arrival day. They was told to keep quiet by the warden but soon as he left they just created more noise with there mouths, with the constant walking backwards and forewards, till way after 3am. Then on Saturday night two more groups of people turned up 80th birthday and they was just loud till after midnight, surely people should be made aware of the strict quiet time at 10pm and realise there the only ones making the noise. The restaurant was ok staff were good. The main manager seemed very friendly but that's just putting bums on seats. On the Saturday night we was asked to pop in for breakfast was never advised or asked to book a reservation. We turned up only to be turned away because the restaurant was full, because it had rained. It was only 10am? was extremely dissappointed as the manager seemed very friendly the night before and was insistent we went for breakfast. We had 2 and half hour drive home. There's not much sustainable food in the camp shop, and bare is very bare. I know it's only 15minutes to Morrisons beccles but seriously shouldn't need too, and who wants to travel down that dirt road too one. Not every one has coolboxes that plug in, and to also find out on the last day the Inn sells ice... terrible. I knicknamed your brown take out bottle that holds four pints as The 'Waveney Jack' as it reminded me of the 'scrumpy Jack cider from Cornwall. The staff at the river that do the day boats and pump out etc were very exceptional very knowledgeable and very pleasant. Unfortunately I don't think we will staying again soon, not unless your site improves. We left on Sunday morning couldn't wait to leave to be honest. We wanted a rest and stress free time, we came away knackered.”

Helpful Report

Posted 5 years ago

“Loved our stay there just a couple of points we have a motor home and the bushes round the plot needed trimming back emptying the toilet and changing the gas was a bit of a problem with the bushes especially when you have an awning out. Second point a shop is really needed especially by motorhomes it really needs to have basic provisions on site bread milk eggs toilet rolls meat etc it’s a long way to nearest shop without a car to pop there.”

Helpful Report

Posted 5 years ago

“I have been very impressed with WRC, right from booking and pandemic plans to keep everyone safe. The hygiene of toilet and shower block was above and beyond. The evening meal at the pub and service was fabulous. There was a wasps next by our tents and it was dealt with so quickly and efficiently. The crew were approachable and friendly. The only reason it's not 5 stars is breakfast was a let down when leaving. But we'll be back.”

Helpful Report

Posted 5 years ago

“Beautiful views around. Lodge was spacious yet was not as clean as we would have expected under current circumstances. Hot tub was a nice edition. Takeaway from the pub to the lodge was brilliant and piping hot on arrival. Staff were welcoming and observed all guidelines in the inn to ensure we had a relaxed breakfast.”

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Posted 5 years ago

“Our 2nd visit to WRC and again it didn't disappoint, even with the extra trials of a Covid-19 world the staff were all friendly, helpful and efficient. We'll be back.”

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Posted 5 years ago

“Only a one-night stay on way back from the north coast. Had a lovely day taking out our kayak on the river down to Oulton Broad. Lovely happy atmosphere with great views of the traffic on the river. Lovely touch when the boss walked around in the evening to check everyone was happy. Definitely want to return 😀”

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Posted 5 years ago

“Waverney is a really relaxed and friendly place to pick up your boat.our boat was exactly what we were hoping for Minor issues were the blinds in the boat difficult to operate and we were unable to use the TV because the arial connector was broken.would definitely come again”

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Posted 5 years ago

“Had amazing weekend which was Ment to our wedding! Hannah in the bar/restaurant was amazing always happy smiling ☺ Thank you so much 💕”

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Posted 5 years ago

“We stayed in the sumerleyton lodge Excellent lodge with a very private hot tub plenty of outside sitting area and very quite On site restaurant is a lovely place to go for a drink and some food. The Waveney River Centre is a beautiful place to stay and a perfect location to explore the Norfolk Broads .”

Helpful Report

Posted 5 years ago

“Been here many times on a boat before but this was the first time in a caravan on a Heron pitch. Always clean and tidy, plenty of friendly staff around. under Covid 19 circumstances we were encouraged to use our own shower etc, however friends stsaying in a pod say the facilities were very good. Thouroughly recommended.”

Helpful Report

Posted 5 years ago

Waveney River Centre is rated 4.3 based on 2,379 reviews