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Wayfair Reviews

1.5 Rating 2,236 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,236 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Wayfair Reviews

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Wayfair 1 star review on 20th October 2024
Lorri
Wayfair 1 star review on 21st August 2024
Winonah
Wayfair 1 star review on 21st August 2024
Winonah
Wayfair 1 star review on 26th July 2024
Anonymous
Wayfair 1 star review on 26th July 2024
Anonymous
Wayfair 1 star review on 17th July 2024
Anonymous
Wayfair 1 star review on 16th May 2024
Sharon Rose
257
Anonymous
Anonymous  // 01/01/2019
do not buy from Wayfair, they deliver half the goods, then change the adverts and delete complaint logs, and try to blame the customer
Helpful Report
Posted 1 year ago
I ordered a chest of drawer with this company. My invoice had two different items, different models. I checked with them if this was OK. They told me that was fine, this was only the provider using different names for descriptions but I should be reasured that I would receive the correct items. I got the items and ensambled it. Surprisingly the drawers were from a different model and I couldn't fit them. I tried to return the item for a refund. First try, I spoke with customer service and told them I couldn't unensamble it, they said it was OK. The company came to collect the package and they said they couldn't take an item without its packaging. Second try to return this. Now everything was packaged. They came to collect it but this time they only brought one label for one box when I received two boxes. They couldn't take the boxes with them. Third try. I am still waiting for them, let's see what is the next excuse to not take the packages and let's see if I can get my refund easily. Such a nightmare, I would avoid this company at all cost. Nevermore, very bad customer service they don't help with anything, they just make things more difficult for the client. Couriers working for wayfair should avoid working for such bad companies as their reputation is going to be really bad. Companies like this must not exist.
Helpful Report
Posted 1 year ago
I open up account with Wayfair and place my order. The order was over a thousand. I wanted 12 months interest free. I call with in 5 to 10 min. later to make sure I received the interest free. I was told by the represent that it didn't go through. She told me the order would have to be cancel and replaced. The new order was deliver and did not work for us. They are charging a return fee of 360 to return the item. More than 30% of the cost. I asked if it could be wave or adjusted. I was told they have already made an adjustment for the first cancellation. If you place a order and it is not place correct and you catch it with in 5 to 20min. You should not be penalize for it. I would not recommend Wayfair to anyone.
Helpful Report
Posted 1 year ago
Best business model. They have no idea no communication with their warehouse, the customer service do cute small talk to ease your frustration rather than providing a concrete reason about the delay. Worst business model, they do not deserve US market.
Helpful Report
Posted 1 year ago
No so much wayfair as the courier. They never ring the bell and just dump the parcel on the doorstep so it’s tough if your not in. Collection is just as bad how can you wait in all day for them to collect an item it’s so rubbish The COurier is ups rubbish I will not order from Wayfair again ever
Helpful Report
Posted 1 year ago
Four delivery dates and non of them met. Lied to by customer services again and again. All the time my orders was not been delivered and I was told it was back ordered or drop shipped by another company, Wayfair were advertising next day delivery for the same product. Terrible company, please do not use.
Helpful Report
Posted 1 year ago
Ordered goods and still haven’t received 3 weeks later. Customer service Evan tells me he can’t do anything to assist and he can’t give any details on when I’ll be refunded as another department within Wayfair will need to get to be me. Rubbish customer service and delivery won’t be ordering again
Helpful Report
Posted 1 year ago
Extremely disappointed I am extremely disappointed with the way my recent order was handled. I purchased an item on sale for approximately £59 in November, with a promised delivery time of two weeks. However, the item was damaged during transport and did not arrive on the scheduled date. I was not informed of this by Wayfair and had to contact them to find out what had happened. Upon doing so, the item was reordered with a delivery time of six weeks. During the fifth week, I received an email stating that my order had been cancelled without any explanation or options. When I contacted Wayfair again to inquire about this, I was told that the item had been discontinued and that I would receive £10 in compensation and a refund. It has now been almost two and a half months since my initial order, and I still do not have the item or my refund. Furthermore, I will now have to pay a higher price to purchase the item since it was originally on sale. The representative I spoke with, Ksenia, was polite but did not seem to fully understand my concerns and was unable to provide a satisfactory resolution. It felt like she was following a script without truly comprehending the situation. Wayfair should take responsibility for these issues and provide customers like myself with a reasonable solution. Overall, I am extremely disappointed with the service and lack of common sense shown by Wayfair and will not be making any future purchases with your company.
Helpful Report
Posted 1 year ago
I received a cardinal snow globe. The built in feature to move the snow does not work. A Wayfare associate I could pay for shipping ($18.00) and return it or keep it with a 25 percent refund. You want me to take a financial loss for something that doesn't work. You are a crooked company and I will try to convince others not to buy from you.
Helpful Report
Posted 1 year ago
Ordered goods and still haven’t received 3 weeks later. Customer service Evan tells me he can’t do anything to assist and he can’t give any details on when I’ll be refunded as another department within Wayfair will need to get to be me. Rubbish customer service and delivery won’t be ordering again
Helpful Report
Posted 1 year ago
Worse customer service ever
Helpful Report
Posted 1 year ago
I'm writing to let you know that your company is a big fraud, you approved me for financing and when I ordered furniture for my daughter your company declined, I called and spoke to your office and your explanation was because my address and where the furniture was being delivered was not matching???? I always purchase things on online and have them delivered to family and friends different address and there's never being an issue, then the lady tells me that I should apply again, after this how damp do you think ppl are. I will do my shopping with other companies that values customers.
Helpful Report
Posted 1 year ago
Horrible company, horrible products, pathetic quality, worse than even Chinese products & poor return policy. Do not get trapped..
Helpful Report
Posted 1 year ago
Placed and paid for a order for a cabinet , £250.00 back in beginning of October 2022. Still haven’t received it December 30th 2022. Tried to cancel order in November told to late as it was on its way . I want my money back as when I placed the order I was able to afford it now I’m out of pocket because apparently it’s going to cost me £50.00 to send it back .will never use this company again.
Helpful Report
Posted 1 year ago
Cant get a refund for them sending wrong items I ordered 3 fitted sheets for a single bed, apprently they were out of stock but still let me place the order. Instead of contacting me to say they were out of stock and refunding me they sent out a double bed sheet ( dont have a double bed) and a single bed duvet cover set ( dont need more duvet cover sets). Contacted them about it and they wont refund me untill the items they just decided to send out that i didnt order are returned. So now I dont have the items I ordered, am inconvienced further by now have to source packaging to return the items in order to get a refund. I would recomend you dont use Wayfair because you have to resolve their mistakes for them in order to get a refund. to resolve this I have had to open a disputed payment with my bank as Wayfair would not resolve it
Helpful Report
Posted 1 year ago
Do not buy from this company, i just called to cancel my order since it got bumped out a few weeks from when it was supposed to be delivered and they said they will see what they can do in cancelling it, i've been waiting forever for my refund, also it took 10 times to get through as i got hung up on or disconnected that many times. instead of saying ok your order has been cancelled they say wait 72 hours and we will let you know, I should of looked at the hundreds of bad reviews online before using this company
Helpful Report
Posted 1 year ago
Do not buy from this company, i just called to cancel my order since it got bumped out a few weeks from when it was supposed to be delivered and they said they will see what they can do in cancelling it, i've been waiting forever for my refund, also it took 10 times to get through as i got hung up on or disconnected that many times. instead of saying ok your order has been cancelled they say wait 72 hours and we will let you know, I should of looked at the hundreds of bad reviews online before using this company
Helpful Report
Posted 1 year ago
Bad service,fobbed off no delivery received.
Helpful Report
Posted 1 year ago
Got refund for chairs with wrong legs but just unpacked a dining table and not enough grub screws and washers to assemble. Only a minor thing as my husband has this sort of thing but not everyone has. Customer service is great but supply chain and warehouse woeful.
Helpful Report
Posted 1 year ago
I accidently ordered the wrong item, so I went to cancel the order not long after and was told it was already being prepared for shipping, which I am sure it was not. I was going to order the more expensive set I meant to order…But from a company with better customer service. I will never order from Wayfair again
Helpful Report
Posted 1 year ago
Wayfair is rated 1.5 based on 2,236 reviews