Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a rattan garden set in 2018 it has only lasted two years, the rattan has rotted and spilt - I kept it in my garage over winter so not been out in adverse weather. Wayfair say it’s just over two years so nothing they can do! So don’t buy furniture from them it’s rubbish and does not last long. I would not recommend buying from them. I won’t ever again”

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Posted 5 years ago

“It was extremely frustrating to shop at Wayfair. I ordered one standing office desk from Wayfair (order 3362881099) because their website said that it can be shipped very soon. But the desk was not delivered on the expected delivery date. So I went to cancel my order and ordered another desk from Autonomous which was delivered really fast. Wayfair showed my cancel was pending and never sent me any updates on cancellation or shopping. Two weeks later, this desk was suddenly delivered to my house. I requested the return for this desk and Wayfair asked me to pay the return shipping (~$70) which I cannot understand at all. I used to shop at Wayfair a lot and this will be the last time I shop through Wayfair. So disappointed.”

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Posted 5 years ago

“Shocking!!! I ordered an item on 16th June which was due to arrive a week later. I'm still waiting. All it says on the tracking page is "item is delayed" with no ETA and no communication from Wayfair. Seriously, DO NOT touch this company with a barge pole! I shall certainly never use them again.”

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Posted 5 years ago

“Unless I haven’t read it right but the doors I ordered were advertised as solid wood construction and they were not. When we unwrapped the doors they had been banged and had dents and split in the wood. Photos to prove the doors are veneer and chipboard. I was offered 10% of my money back but won’t order from here again.”

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Posted 5 years ago

“Ordered a solid wood tv unit. It’s turned up and we only opened the top part to find it all scratched, dented, glue or something all over the top. Been charged to return the item which was there fault. Should never have left the warehouse in this state. My suspicion is that this is classed as a “seconds” item and been returned previously so put in the sale. And to top it all off we have to find a way of printing a label off.”

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Posted 5 years ago

“Very poor quality. Wont use again.a pile of rubbish”

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Posted 5 years ago

“My son ordered 2recliners when they came one had two of the same pieces. He called Wayfair they said contact manufacturer. They said call Wayfair. Was on hold for more than a hour. Very poor customer service. Won’t use them again. Not happy at all”

Helpful Report

Posted 5 years ago

“order bed and mattress .said it would be delivery on the 16th july .got a email on the 14th to say out for delivery,came home waited all afternoon you guest it,nobody turned up.Then comes next day bed only.called up on 17th was advised that mattress was being delivered today between 12.25 and 2.55 oh yes guest what.jokers shop at dreams or ikea.”

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Posted 5 years ago

“I purchased Exterior wall lights for out newly installed driveway. They looked stunning. However 15 months later they are peeling and tarnished. I emailed Wayfair asking for new fronts (the actual fitting is fine & works) and have heard nothing back. I tied to find contact t details of the actual company but they are in the US and are unlikely to respond - that’s if I could find a ‘contact us’ section. So all in all I’m very disappointed especially as I have purchased other items which I’ve been happy with and I’ve also recommended them to my friends. Customer service is vitally important for online companies - no one likes to feel they’re being ignored. Live chat is a joke!”

Helpful Report

Posted 5 years ago

“Ordered bed 25/5 750£ , delivery due 10/6 , on due day of delivery new date 16/6 slept on the floor 7 nights ( moved from furnished) we are elderly late 60s 16/6 arrived delivery of base and headboard NO MATTRESS! Fast forward to 10/7 withCONSTANT emails from Me 27 nights in total sleeping on the floor ... mattress finally arrived damaged !!!! Then a week later another one arrived and we told them where they could put it !!! The most awful company I have EVER used avoid ... you have been warned !”

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Posted 5 years ago

“Ripped off! I’m guessing my furniture was stolen by the delivery service because i got a text saying they would arrive in a half an hour. They never showed but the furniture showed as delivered in the tracking site. Customer service said it happens and they won’t be able to deliver the furniture for a couple of more days. Abomination and very very bad business. If I could give them zero stars I would. Looking to contact BBB and AG office if there isn’t a resolution quick.”

Helpful Report

Posted 5 years ago

“I ordered a bed, it came with no slats I called Wayfair they sent 6 slats for a small double bed there should be at least 26 I called again and more slats were sent out but still not enough So I called again and more slats are coming out I thought I’d check to see if anything else was missing and there is The connectors for the slats to the bed, so I’ll have to call Wayfair again tomorrow”

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Posted 5 years ago

“Run away!Terrible company, 2 weeks and they still could not ship order.poor customer service as well.”

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Posted 5 years ago

“This place sucks”

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Posted 5 years ago

“I ordered a "platform bed" and received a headboard, its legs and some slats. No platform, no hardware, NOTHING. I called and was put on hold for 73 minutes at which point someone hung up on me. So I don't have a platform bed, I have NOTHING. Be warned products are NOT as advertised”

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Posted 5 years ago

“Peado site!!!”

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Posted 5 years ago

“Deffo a peado ring, seriously shocking stuff. Pizzagate Pedovore Dirty bastards”

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Posted 5 years ago

“Spent a great deal of time searching for area rugs and floor mats for our home. Site offered free shipping on orders totaling $35.00 or more. Once we had selected two rugs and two mats we went to the shopping cart only to find a shipping charge of $13.95. We logged out and refreshed our browser and went back in, assuming there had been some kind of glitch. Exact same scenario. We called customer service and they told us they agree there appears to be a problem but there is nothing that they can do about it. This company, once a darling in the home furnishing and decor business is going down in flames.”

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Posted 5 years ago

“We ordered a dinning table set, and the chairs and base came but the top of the table did not. Queried it with wayfair and they said that it had been delivered. WHY would i lie about not having the table top?? what use is a table top on its own?”

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Posted 5 years ago

“Ordered a table cloth. Very pleased with the quality. We use it every week for our Saturday brunch. Washes well.”

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Posted 5 years ago

Wayfair is rated 1.5 based on 2,306 reviews