Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,309 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They shipped my order on time but parts was missing and sent the wrong legs to the table had to ho out and buy table for Thanksgiving talked with someone to correct problem said they would expite my order was a lie they email me late night to tell my I would not get it until 26 this whole experience has been a nightmare chairs were damaged”

Helpful Report

Posted 4 years ago

“I ordered a kettle and 2 bed sets, the kettle has all peeled looks a mess, got in touch with wayfair resolver they asked me name address ect got same message back 5 times so phoned them and told someone would ring me same day still waiting 2 weeks on,”

Wayfair 1 star review on 17th November 2021

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Posted 4 years ago

“Ordered a tv stand, it never got delivered and I had to chase DHL and Wayfair more than 6 times to find out what was going on and eventually get a refund which I now have to wait up to 5 days for. Will never order from there again”

Helpful Report

Posted 4 years ago

“I would give 0 if I could! The worst experience ever! Please avoid! I bought sofa which supposed to arrive in 4 weeks. It was my mistake I haven’t checked the reviews before the purchase. For a while I haven’t received any information about my order so I decided to check it… and I couldn’t believe what I’ve read. I decided to cancel my order. It still wasn’t dispatched. I’ve been told I cannot do it because my item is ready to be shipped on that day. Obviously it wasn’t! After sending email everywhere and chatting to customer service for one week. No one could help me.. they changed my delivery date for one month later and they still didn’t let me to cancel it . Same story every time: saying it’s ready to be shipped today! I complained on Facebook and finally someone managed to cancel my order! I still feel like I was the lucky one getting my money back quickly! Don’t make the same mistake! AVOID!!”

Helpful Report

Posted 4 years ago

“AVOID.... If i could give zero stars i would. Terrible first experience. They have no idea of what is going on and take no accountability. Will not send a refund although they don't know where my order is!”

Helpful Report

Posted 4 years ago

“Scheduled a mattress delivery, received email and text the night before to confirm 1 hour slot…. No mattress. Called customer services… they were no help whatsoever and told I couldn’t cancel order and to wait a few more days for the app to update with a new delivery date. Total shambles of a company.”

Helpful Report

Posted 4 years ago

“*** AVOID. If you must use Wayfair, make sure you can chargeback *** I've had to take time off multiple days for different couriers not to show up to collect the parcel for return, and their chat service agents are only able to reschedule indefinitely, and they're holding my money ransom while their couriers continually fail to show up to collect the parcel.”

Helpful Report

Posted 4 years ago

“I ordered a TV stand the end of October. November 2-9 I was told it was being delivered that day. I missed 4 days of work waiting for the Delivery. I finally decided not to waste one more minute waiting for the Delivery & CANCELLED the order. I was going to order a Dinning room set but there’s no way in Hell I’ll do business with them again.”

Helpful Report

Posted 4 years ago

“Dreadful customer service, automated responses, a set of cereal bowls still not delivered more than a month after order with no contact whatsoever from Wayfair, I will not be ordering from them again!”

Helpful Report

Posted 4 years ago

“Terrible shipping delays”

Helpful Report

Posted 4 years ago

“I purchased two Air mattresses in October 2020. The first one I used had a slow leak. Called wayfair and the mattress is being replaced. A few weeks ago I aired up the second mattress and spotted a small hole in the seam. I called customer service and at first they were going to give me store credit but then I was told in an email I would have to contact the manufacture because it was a few weeks passed the purchased date. The number was not a business and the person who answered hung up on me. Wayfair should replace the mattress. I don't need to contact the manufacturer. That's Wayfair's responsibility. I have spent a lot of money with WAYFAIR and I am so done with them.”

Wayfair 1 star review on 4th November 2021

Helpful Report

Posted 4 years ago

“I ordered 2 rugs, which when delivered did not suit my room. When refunded, Wayfair refunded me incorrectly, owing me £10. They say this will be refunded but many days have passed and I have sent many follow up emails with no resolution still. Would not order again- i had to pay for the return which I understand but then to have to spend so much time trying to get my money back is very annoying.”

Helpful Report

Posted 4 years ago

“Poor service. Ordered TV cabinet (cost over £1000). Took months to arrive. Difficult to assemble (instructions vague, heavy pieces and time-heavy). Handles were missing. Complained to Wayfair. Took several few months for handles to arrive, but handles are in wrong colour with no screws.”

Helpful Report

Posted 4 years ago

“I have been looking at an office chair for the last few weeks. I put in my trolley and didn't check out as wanted to double check with my husband that he was happy with the item. I went back and the cost had gone up by £10. I then wanted a week later and now it is advertised as November sales and the price has further increased £18 more from the sales price I original saw. So much for SALES!!”

Helpful Report

Posted 4 years ago

“So much confusion dealing with this company. The customer service can't solve problems. Zero response by email, waiting for answers about my order without benefit.”

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Posted 4 years ago

“ordered a day bed told it would b delivered in three days, given a time slot of 7am-20 waited all day nothing arrived. called the next morning told it may show up today .. again waited all day still waiting, terrible service no contact from the delivery drivers appalling. if it ever shows up we can review the item, not holding our breathe. thts two days wasted booked off work”

Helpful Report

Posted 4 years ago

“Stressful service, no communication from delivery drivers. They send you an email with a time slot and they don’t show up. Wasted a whole day waiting for nothing to turn up. Phoned back the next day and no one knows we’re my item is. Shocking service I will not be using wayfair again and I certainly would not recommend”

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Posted 4 years ago

“We received an item and there was a crucial part missing when we tried to put it together When we started a return iwe were charged £4.16 to return it although it wasn’t our fault !! If we rang you they would charge £6 + our service charge. TERRIBLE!!!”

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Posted 4 years ago

“I purchased two different daybeds both in the same month. One collapsed after only 4 months and the other one snapped the frame after only 6 months. My kids are teenagers, they don't bounce on furniture, none of us are heavy, these beds were made with poor quality. Customer service has been a nighmare. They refunded me the first bed after treating me bad, but the second bed they wont. I financed both which means I'm stuck paying double with their high interest rates on a bed that is broken.”

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Posted 5 years ago

“surprised by all the negative comments. A year ago I ordered 2 sheets, a bedroom bed, a rug and I am very satisfied . Everything is as in the description and pictures. Yesterday I ordered a rug for the hallway, which is already on its way. Satisfied customer”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,309 reviews