Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a 4 door wardrobe, 2 small 3 drawer side tables, a chest of drawers and dressing table. After initially placing our order, it took over 6 weeks to arrive. On the date of deliver, it did not arrive. No one called to say it wasn't coming, no communication at all. After another 4 weeks, our furniture finally arrived. When it did, 1 of the side tables was badly damaged. After contacting wayfair, a replacement was sent, this was also damaged!! On the 3rd attempt, the item seemed to be ok. All the furniture looked nice and seemed sturdy. We have had this now around 2 years, and it has all fallen apart one way or the other. The wardrobe had 4 drawers at the bottom, 2 are broken! The chest of drawers, drawers are also falling apart, turns out they are only glued together (and not very well). All in all, I am very disappointed with everything and regret making the purchase. Its now going to cost more money to replace everything, when with what we bought, should have lasted. To sum up.....Awful and very very bad quality.”

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Posted 7 years ago

“CREDIT CARD FRAUD. Not only have I not received the item I ordered almost two months later, but I found that I had been charged THREE separate times for the same item. Don't order from this site.”

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Posted 7 years ago

“Table arrived with no legs! Who sends a table with no legs? 2/6 chairs damaged. Replacement would have taken 1 month or greater. Cancelled the entire order and received a refund promptly. Quite frankly, how do they expect to remain in business with such a low standard? Embarrassing...”

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Posted 7 years ago

“Item was of a very poor quality and refund should have taken 3-5 days but it's been 13 days and still waiting despite 3 calls.”

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Posted 7 years ago

“Appalling delivery, received heavily damaged items TWICE!”

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Posted 7 years ago

“Don't buy from Wayfair!! Ordered a bed, came without parts, ordered the parts and it still came with parts missing. Had full refund and money refunded off another item i bought. Literally a JOKE of a company. I am now without a bed for Christmas in my new home. Thanks!!”

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Posted 7 years ago

“Two incomplete deliveries, a third one allegedly broken in transit. The result is that I've been left without a table for Christmas.”

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Posted 7 years ago

“Shipping delays”

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Posted 7 years ago

“Horrible experience Useless customer service Every item I ordered there was a problem with it !! The worst experience ever!!!!!! If I could I would give ----0000 stars”

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Posted 7 years ago

“Been waiting over a week now for our missing part of a bed 4th time lucky if we get it this time. worst customer service ever feel like they don't care as long as they got your money even to complain they make it hard DONT BUY FROM WAYFAIR”

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Posted 7 years ago

“Incompetent or just dishonest? This was the worst purchasing experience I can remember. Two weeks after failing to process the items by the specified shipping date on the email, I called and was told that a clerical error on their end in regard to wholesale pricing was holding up payment, that this would be rectified and a follow-up call/email would be made the next day. No follow-up call or email came to confirm and after phoning back I was told that a $180 discount would be applied to the original purchase and those funds would be processes onto my account. (Sounds like good news?) Not only was there no money reimbursed onto my card, but a new discounted payment was attempted to be taken off my card until I intercepted the bogus mark through my bank and the original cancelled payment would show up on my card within 3-5 business days. This would’ve left me with two outstanding payments totalling $2,200 in the hole with nothing but vague assurances that the items I originally ordered would be shipped. This was the final straw. PLEASE stay away from this company! The lack of communication, integrity and competency I dealt with between the departments of Wayfair was disturbing and in this day and age it’s not worth the risk. Going forward, I plan to either shop locally or through Amazon, Walmart or Costco. Never again, Wayfair!”

Helpful Report

Posted 7 years ago

“Bought a Christmas tree tree was delivered and tree was satisfactory. Then I received a call from my bank informing that a fraudulent action,was taking place from Your company. My bank refund some the theft money, i then contacted your company who said a fraudulent action place and would refund my outstanding money. I have spoken to the following people on numerous occasions, to sort out the problems,and have never returned my calls. when stating they would. Brian three times Dave twice and Margaux.”

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Posted 7 years ago

“Five failed deliver dates, my item never arrived. Terrible customer service”

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Posted 7 years ago

“I ordered a sofa, they sent the wrong colour ( ! ) so I got a cream one instead of black. They then sent men from Panther company to collect it, who were crazy rude and pretty creepy, they stood there in my house gawping at everything and were very annoyed to have to collect the sofa. So Wayfair sent me vouchers, which I spent, only to realise that they have sent my 3 items via THREE DIFFERENT couriers , and on different days! I won't order from them again, what a hassle, and why couldn't they send all my items together in one order?? I fully expect the parcel from Hermes to be damaged. I ordered a lamp, but let's see if it is trashed by the time it finally arrives ( several days after the rest of my items ). One of the items was dropped by UPS at some local drop off point-they never even called round at my house as I was in at the time they said they knocked. Wayfair seem to sell nice products but their delivery service is so low end that I wouldn't bother with this company.”

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Posted 7 years ago

“The website provides incorrect information”

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Posted 7 years ago

“Customer service is horrific”

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Posted 7 years ago

“Two delivery dates given and failed to tell me item wasn't coming.”

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Posted 7 years ago

“The people in the Wayfair Commercial who dance through life as their homes are magically redecorated would sing a different tune if they had in fact ever attempted to purchase one of the so-called "amazing deals" from Wayfair or her sister companies including Joss and Main. For six months, since I first attempted to purchase one of the "amazing sale priced items" from Wayfair only to be told the item, "at that sale price was out of stock but we do have some at the higher (more than 6 x's the "amazing sale price") price," I have been trying to purchase one of the "amazing priced sale items." Each time I am told the same thing, "the last one at that price was just sold can I help you with one at another price level, or maybe another product." After each attempted purchase I did a daily check and there was the product still listed the "amazing sale price." The Supervisors (yes plural) I spoke with over the next weeks --as they continued to advertise the product at the "amazing sale price" as being available--all told me the same thing "the one at that price just sold a few minutes ago and the computer hasn't reset available stock yet." Even, I know that even computers take a few minutes to update---But 12 days? That was the shortest amount of time between when I attempted to make a purchase and the time the item was no longer advertised as being available at the "amazing sale price." Stock Changes didn't take that long to make when they had to go in the mail by Stagecoach to Dodge City. I've given Wayfair a second chance, a third chance... Actually, along with my band of merry Social Media "Assistants," we are up to about 400 extra chances. NOT ONE of these has resulted in the purchase of a product at the "amazing sale price" advertised on the Wayfair, or her sister Joss and Main Website. If you went into a store and there was a sign that said a coat was $50 and when you went to buy the coat you were told that there was actually only one coat for $50 coat and that that one had been sold. “I’m sorry, the sign just wasn't taken down... " The store would be obligated to sell you the coat for $50 or face a Bait and Switch Complaint. Why are these Online Mega Stores not held to some similar standard? As a disabled person, I utilize online shopping for many things. Being able to order cleaning supplies and have them shipped to the house, gifts. I even order groceries online so my husband merely has to go over to the store and the groceries are ready to be packed into the car, makes our lives much more manageable. It takes a lot of pressure off him--my Caregiver, and you would be shocked at how much money we save. However, for Online Shopping to work, we must be able to trust that when a product is advertised, especially day after day, as being for sale at a certain "amazing sale price," it is actually available for sale at that price. So, if you try to buy something from Wayfair and her sister companies including Joss and Main, only to be told that the "last one at that price was just sold ...I'm so sorry but let's see what else we have that might meet your needs..." Don't hesitate.... Run... As for my purchase. Well, I found a sofa on Amazon tonight at a "truly amazing low price." As usual, and as it should be with any online store, I simply added it to my cart and paid the bill. It will be delivered in 3 days. BTW I saved 75% off the price at the Ashley Furniture Store.”

Helpful Report

Posted 7 years ago

“This company appears to be unable to deliver the items they claim to have in stock. Very complicated, amateur customer service. Avoid!”

Helpful Report

Posted 7 years ago

“Advised of delivery slot 08:00 to 10:00. Driver advised would be there within half an hour at 10:30 as was running late. Very surly on the phone. I had to take longer off from work than planned as delivery running late.... Then received a text at 11:30 saying delivery had not been possible. Phoned up immediately and was told driver had rang door bell and had knocked. Door bell doesn't work. Didn't knock at all or call. I have a dog that goes crazy when ANYONE comes to the door, so i know the driver did not attempt to deliver, merely took a photo or such like and then moved on so he could make time up. Driver had my number as had called earlier. Any sensible person would have called if they weren't getting an answer. Was told by delivery company that driver coukdn't turn back as was in a different area. Disgraceful delivery service. Do not recommend using Wayfair due to this. Shame really, i'm furnishing my daughter's flat and would have been buying A LOT of stuff from them, but not now.”

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Posted 7 years ago

Wayfair is rated 1.5 based on 2,302 reviews