Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

Write Your review

Tell us how Wayfair made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was suppose to come between 9am and 1:30, it never showed. After several calls I got through and they told me it was lost. Wasted my whole day. Brad”

Helpful Report

Posted 8 years ago

“Sent me the wrong rug, UPS took weeks to pick up returns and after calls and emails, they got them to come, then they still charged me 2 late fee's, 25 and 35.00 and interest, on returned rugs and refuse to refund. Disgusted.”

Helpful Report

Posted 8 years ago

“This is the worst online business I have ever dealt with. First they sent the wrong rug, then the return by UPS pick up took weeks. They had to call UPS for me and get them to come pick them up. I made an online payment just to cover myself until they could straighten out the account, but after multiple calls and emails, they still charged me two late fees- 25.00 and 35.00 plus interest, and want me to pay for it all. I will pay, and cancel this card, and give these reviews every place I possibly can, even my facebook page. Disgusted.”

Helpful Report

Posted 8 years ago

“We ordered a 4 door wardrobe, 2 small 3 drawer side tables, a chest of drawers and dressing table. After initially placing our order, it took over 6 weeks to arrive. On the date of deliver, it did not arrive. No one called to say it wasn't coming, no communication at all. After another 4 weeks, our furniture finally arrived. When it did, 1 of the side tables was badly damaged. After contacting wayfair, a replacement was sent, this was also damaged!! On the 3rd attempt, the item seemed to be ok. All the furniture looked nice and seemed sturdy. We have had this now around 2 years, and it has all fallen apart one way or the other. The wardrobe had 4 drawers at the bottom, 2 are broken! The chest of drawers, drawers are also falling apart, turns out they are only glued together (and not very well). All in all, I am very disappointed with everything and regret making the purchase. Its now going to cost more money to replace everything, when with what we bought, should have lasted. To sum up.....Awful and very very bad quality.”

Helpful Report

Posted 8 years ago

“CREDIT CARD FRAUD. Not only have I not received the item I ordered almost two months later, but I found that I had been charged THREE separate times for the same item. Don't order from this site.”

Helpful Report

Posted 8 years ago

“Table arrived with no legs! Who sends a table with no legs? 2/6 chairs damaged. Replacement would have taken 1 month or greater. Cancelled the entire order and received a refund promptly. Quite frankly, how do they expect to remain in business with such a low standard? Embarrassing...”

Helpful Report

Posted 8 years ago

“Item was of a very poor quality and refund should have taken 3-5 days but it's been 13 days and still waiting despite 3 calls.”

Helpful Report

Posted 8 years ago

“Appalling delivery, received heavily damaged items TWICE!”

Helpful Report

Posted 8 years ago

“Don't buy from Wayfair!! Ordered a bed, came without parts, ordered the parts and it still came with parts missing. Had full refund and money refunded off another item i bought. Literally a JOKE of a company. I am now without a bed for Christmas in my new home. Thanks!!”

Helpful Report

Posted 8 years ago

“Two incomplete deliveries, a third one allegedly broken in transit. The result is that I've been left without a table for Christmas.”

Helpful Report

Posted 8 years ago

“Shipping delays”

Helpful Report

Posted 8 years ago

“Horrible experience Useless customer service Every item I ordered there was a problem with it !! The worst experience ever!!!!!! If I could I would give ----0000 stars”

Helpful Report

Posted 8 years ago

“Been waiting over a week now for our missing part of a bed 4th time lucky if we get it this time. worst customer service ever feel like they don't care as long as they got your money even to complain they make it hard DONT BUY FROM WAYFAIR”

Helpful Report

Posted 8 years ago

“Incompetent or just dishonest? This was the worst purchasing experience I can remember. Two weeks after failing to process the items by the specified shipping date on the email, I called and was told that a clerical error on their end in regard to wholesale pricing was holding up payment, that this would be rectified and a follow-up call/email would be made the next day. No follow-up call or email came to confirm and after phoning back I was told that a $180 discount would be applied to the original purchase and those funds would be processes onto my account. (Sounds like good news?) Not only was there no money reimbursed onto my card, but a new discounted payment was attempted to be taken off my card until I intercepted the bogus mark through my bank and the original cancelled payment would show up on my card within 3-5 business days. This would’ve left me with two outstanding payments totalling $2,200 in the hole with nothing but vague assurances that the items I originally ordered would be shipped. This was the final straw. PLEASE stay away from this company! The lack of communication, integrity and competency I dealt with between the departments of Wayfair was disturbing and in this day and age it’s not worth the risk. Going forward, I plan to either shop locally or through Amazon, Walmart or Costco. Never again, Wayfair!”

Helpful Report

Posted 8 years ago

“Bought a Christmas tree tree was delivered and tree was satisfactory. Then I received a call from my bank informing that a fraudulent action,was taking place from Your company. My bank refund some the theft money, i then contacted your company who said a fraudulent action place and would refund my outstanding money. I have spoken to the following people on numerous occasions, to sort out the problems,and have never returned my calls. when stating they would. Brian three times Dave twice and Margaux.”

Helpful Report

Posted 8 years ago

“Five failed deliver dates, my item never arrived. Terrible customer service”

Helpful Report

Posted 8 years ago

“I ordered a sofa, they sent the wrong colour ( ! ) so I got a cream one instead of black. They then sent men from Panther company to collect it, who were crazy rude and pretty creepy, they stood there in my house gawping at everything and were very annoyed to have to collect the sofa. So Wayfair sent me vouchers, which I spent, only to realise that they have sent my 3 items via THREE DIFFERENT couriers , and on different days! I won't order from them again, what a hassle, and why couldn't they send all my items together in one order?? I fully expect the parcel from Hermes to be damaged. I ordered a lamp, but let's see if it is trashed by the time it finally arrives ( several days after the rest of my items ). One of the items was dropped by UPS at some local drop off point-they never even called round at my house as I was in at the time they said they knocked. Wayfair seem to sell nice products but their delivery service is so low end that I wouldn't bother with this company.”

Helpful Report

Posted 8 years ago

“The website provides incorrect information”

Helpful Report

Posted 8 years ago

“Customer service is horrific”

Helpful Report

Posted 8 years ago

“Two delivery dates given and failed to tell me item wasn't coming.”

Helpful Report

Posted 8 years ago

Wayfair is rated 1.5 based on 2,306 reviews