Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 20 days of waiting for an order of new garden furniture to be delivered, after an initial promise date of”

Helpful Report

Posted 7 years ago

“I have ordered a mattress and was promised the delivery on Wednesday.I took a day off and was waiting all day, nobody came or contacted me, when I have called them, they said the van was broken,(somebody could call me, not to keep me at home all day). Then I was promised a delivery on Thursday, the same story...then I was promised a delivery on Friday 11.15-13.15, It is 3 days already I am not going to work, it is very bad for my career and my family finances as well, but we are sleeping on a floor so I agreed. Still have no a mattress, no money, no refund, nobody have contacted me.”

Helpful Report

Posted 7 years ago

“Goods lost in transit asked to wait for UK mail to find goods,not offered replacement,so requested refund.will not use again,first impressions count.”

Helpful Report

Posted 7 years ago

“Order for garden furniture comprising table, chairs and parasol. Only chairs and parasol delivered. I had to return these before receiving a new set. Collection of two parcels was out of agreed time slot and driver did not call at door. New delivery advised after I'd left for work for the day and away overnight, I rang and asked for next day instead and expressly said not to deliver large, heavy boxes to my elderly neighbours. Returned home early next morning - they'd delivered to my neighbour. So embarrassing. But...only two boxes, still no table. Hours on the phone and email and waiting at home for delivery and collection. They cannot send three boxes together and I have to send two back to get three more but they can only send two again. Stupid, stupid and hopeless”

Helpful Report

Posted 7 years ago

“Wayfair use a delivery service completely inappropriate for the type of products they sell. You cannot choose a delivery day when you order an item (nor a time of day - morning/afternoon/evening) and they do not deliver on weekends, so if you work Monday-Friday, forget Wayfair immediately. When you do get your order (after waiting a 2 hr time slot and then an extra hour) the delivery company they use only have insurance to bring items to the first point of entry, so if you live in a block of flats on your own, it’s impossible to get heavy items (such as double beds) up the stairs on your own. A company selling large household items should provide delivery adequate enough to actually get it to your home. Was previously considering buying a full bedroom set from here as their selection is huge, but I’ll go elsewhere now, it’s not worth the stress - Won’t be using Wayfair again.”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“Ordered bed base and mattress, my son however duplicated the order, told Wayfair within the hour, to be told the order was on its way. The bed base arrived in a few days, but not the mattress. Was told after a lot of chasing it missed the shuttle?? After a couple of weeks still no mattress. Contacted them, they then told me as I had cancelled the order, they had sent it back, considering i was told my order was on its way.. But i could cancel the mattress if i wanted to, i said please collect the base, and was told i have to pay £20 to do this. I said i would accept the mattress as i did not trust to get all of my money back after the fiasco. I finally got the mattress to go with the base. So now we have two, new beds complete. With the one my son ordered as well..”

Helpful Report

Posted 7 years ago

“Appalling service from wayfair. Ordered a rug, it arrived quickly but didn't look right and was too small asked to return, no problem they said but it's £60 return charge! That's almost what I paid for the dam rug so if I return that £130 for nothing at all! Fuming!”

Helpful Report

Posted 7 years ago

“Placed an online order and was given a delivery date, item wasn’t delivered, given another delivery date and item yet again wasn’t delivered... then told I’d I have to go and pick the item up or face waiting another week, drove to pick it up, then told they could only find half of the bed I’d ordered... so never ever again will I even think about this place, 2 days off work and a cancelled hospital appointment, for nothing.!!!”

Helpful Report

Posted 7 years ago

“ordered desk and was delivered without the hardware (57 pieces) this is my first and last purchase from wayfair they told me 12 days ago hardware would be shipped to me well i'm still waiting lousy communication and you would think the would rush ship nope awful customer service”

Helpful Report

Posted 7 years ago

“Terrible company, do not use!!!!! Ordered a wardrobe in January, only 2 out of 3 boxes arrived - 1 of which was damaged. 3 months later, after being promised by customer services on three occasions that the box had been shipped only to later be told it was either lost or had not been shipped at all, they have now told me the wardrobe is out of stock. To rub salt into my sounds I now have to dispose of the parts delivered myself as it is against the courier's policy to collect parts out of their packaging. Lies, lies and more lies from this despicable 'company'.”

Helpful Report

Posted 7 years ago

“I order a writing desk, 6 months ago. Twice WAYFAIR DELIVERED the WRONG ITEM, YES TWICE”

Helpful Report

Posted 7 years ago

“Every time I wanted to move on to a new page, the screen dropped saying web page not available. Each time I had to press try again. This only happens with Wayfair. So I can't search for anything.”

Helpful Report

Posted 7 years ago

“I have just received an e mail from you to say the Christy Annabelle Berry King quilt cover I ordered last week, has been cancelled, saying it is discontinued, and yet you are still advertising it for sale. I have waited nearly a week for it and am very disappointed. I won't be ordering from you again. Sue Barnes”

Helpful Report

Posted 7 years ago

“Very bad service table and 4chairs total rubbish top of table split sent out replacement parts those were damage got full refund but getting it collected what a joke third time now will never buy again from Wayfair ..”

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Posted 7 years ago

“Very unhappy with the service. Sean is very liar employer. We spend £25 over the phone and get full refund for 1 month late waiting for bunk bed. Horrible service.”

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Posted 7 years ago

“I have never seen such a rubbish company and staffs in my whole life , they will assure everything and take your money but nothing will be delivered on time and won't send you what you requested i have made a purchase of £1073.66, they never delivered it properly , whatever delivered it was not what I have paid for. really frustrated by this rubbish company. whenever I call them they will assure everything but nothing will change. dont know how to get my money back so far I spoke to 5 of them everyday, but nothing changed.”

Helpful Report

Posted 7 years ago

“The delivery was suppose to come between 9am and 1:30, it never showed. After several calls I got through and they told me it was lost. Wasted my whole day. Brad”

Helpful Report

Posted 7 years ago

“Sent me the wrong rug, UPS took weeks to pick up returns and after calls and emails, they got them to come, then they still charged me 2 late fee's, 25 and 35.00 and interest, on returned rugs and refuse to refund. Disgusted.”

Helpful Report

Posted 7 years ago

“This is the worst online business I have ever dealt with. First they sent the wrong rug, then the return by UPS pick up took weeks. They had to call UPS for me and get them to come pick them up. I made an online payment just to cover myself until they could straighten out the account, but after multiple calls and emails, they still charged me two late fees- 25.00 and 35.00 plus interest, and want me to pay for it all. I will pay, and cancel this card, and give these reviews every place I possibly can, even my facebook page. Disgusted.”

Helpful Report

Posted 7 years ago

Wayfair is rated 1.5 based on 2,302 reviews